Senior Travel Advisor

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Tricia Lenington Chandler, AZ *****

******.*********@*****.*** • 602-***-****

www.linkedin.com/in/tricia-lenington-775539b/

Qualifications Profile

Versatile and accomplished account management, sales and customer service professional with 17 years of experience, and a record of achievement as an organizational leader with multifaceted responsibilities at major corporations. Highly transferable skills and background in sports-apparel and travel industries. Excel at providing premium customer service to support sales growth and business retention. Effective communicator with strong interpersonal skills. Analytical and innovative problem solver. Consistently recognized for quality of performance with promotions and corporate awards.

Skilled at sales and account management, including client relationships and coordination of services, supply chain, logistics, order fulfillment and billing.

Adept at identifying and implementing process improvements and strategies to enhance operational efficiencies, business development, and marketing. Effective at organizing and directing projects and initiatives.

Collaborative team leader and manager. Adept at building, training, managing, coaching and motivating department personnel and cross-functional teams. Trained and experienced in Lean management methods.

Technically proficient with applications and systems including SAP, MS Office (Outlook, Excel, Word, PowerPoint), Concur, Sabre, Apollo, WebEx and BEX & COGNOS Reporting Tool.

Expert in planning corporate travel and employee relocations. Professional Experience

DIALOG SEMICONDUCTOR, Chandler, AZ

Fabless semiconductor company focuses on highly integrated products. Travel Counselor, March 2020 – July 2020

Managed international travel arrangements for engineers traveling for corporate business. Booked and managed airline tickets, hotels and cars within a set budget. WORLD TRAVEL INC., Virtual

Make Travel Simple

After Hours Travel Consultant, May 2018 – current

Managed over 500 accounts in the after hours department with emergency situations both domestic and international.

Consistently exceeded weekly performance goals

Highest call volume and transactions per month

Ticketed and exchanged tickets for both Apollo and Sabre Tricia Lenington Page 2

ATG TRAVEL, Beaverton, OR

One of the largest independent business-travel management companies in the world. Travel Manager, May 2016 - October 2017

Oversaw travel-advisory staff, customer service, marketing, departmental reporting, budgeting and scheduling. Managed key accounts, including Nike and its affiliates. Collaborated with cross- functional operational and financial teams to develop and implement process improvements. Produced weekly updates for executive management team.

Supervised, trained, and supported 22 travel coaches to provide informed travel-planning services to customers.

Designed and led strategic plans to increase call volume and scheduling efficiencies.

Consistently exceeded weekly performance goals.

Ensured accuracy, integrity, and confidentiality of sensitive financial and travel information of client companies.

NIKE INC., Beaverton, OR

World's largest supplier of athletic shoes and apparel, and a major manufacturer of sports equipment.

Senior Account Service Representative, December 2006 - May 2016 Managed $50M in accounts for runners’ apparel and equipment, with responsibility for sales, customer service, supply chain, and strategic planning. Oversaw 14 employees, Championed relationships with internal and external partners. Resolved service issues. Analyzed data and produced timely and accurate weekly reports. Tracked market and trends to identify profitable products.

Received numerous company awards, including Account Service Representative of the Year

(2015) and “High Five” Customer Service Excellence Award (2012).

Optimized performance of operations by establishing and implementing Lean processes and procedures. Directed weekly meetings and coordinated collaborative team activities.

Led cross-functional quality and service initiatives with other departments including inventory, sales, ordering, delivery, logistics, planning, accounting, and procurement.

Ensured integrity of wholesale and retail prices to maximize profitability, minimize financial risk, increase customer satisfaction and outperform competition Analyzed pricing discrepancies to resolve issues and prevent chargebacks and claims.

Served on corporate committees including Nike Rewards Recognition Committee, North American Customer Service IGNITE Reporting Committee, North American Customer Service Mentor Committee, COGNOS Pilot Committee, and SIT Tester for NFL and DC3. PORTLAND COMMUNITY COLLEGE, Portland, OR

Urban community college with diverse student population. Resource Intake Advisor, October 2001 - October 2006 Advised incoming students to prepare them for success in college and careers. Coached students and informed them of resources to assist with academic planning, financial management and career preparation.

Supported college’s strategic planning by maintaining statistical data and preparing forecasts and analysis on student enrollment, retention and engagement.

Documented and reviewed information for Dean of Student Services on Basic Adult Education and English as a Second Language programs. Education

BS in Communication Studies

Portland State University – Portland, OR

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