Sales, customer service, photographer

Curriculum-Vitae

Mansoorali Sayed

Email: ***********@*****.***

Mobile No: +971**-*******

Objective

Looking for opportunities that will help me to utilize my skills and contribute for the company.

Experience

Freelance photographer (part time)

Product photography

Portrait photography

Model photography

Fashion photography

Landscape photography

Urban photography

Car photography

Wedding photography

Softwares : adobe photoshop and lightroom

Azyan Telecom (Dubai,U.A.E) – Brand Ambassador. July 2016 – Till Date.

Locations worked in : plug-ins dubai mall, plug-ins dfc, lulu qusais. Sharaf dg (dcc)

Duties & Responsibilities:

Sales representatives sell retail products, goods and services to customers.

Sales representatives work with customers to find what they want, create solutions and ensure a

smooth sales process.

Sales representatives will work to find new sales leads.

Maintains relationships with clients by providing support, information, and guidance.

Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Vconnexions (Call Center) -Technical Support Representative.Jan 2012 - Aug 2015.

Duties and Tasks/Essential Functions:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Diagnose and resolve technical hardware and software issues involving internet connectivity;

Research required information using available resources;

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates.

Kings Tour & Travel –Customer Service Officer Feb 2011 – Dec 2011.

Responsibility Handel:

Stay current with system information, changes and updates.

Providing prompt and professional replies to all customer feedback.

Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.

Monitoring and carrying out analysis of customer feedback.

Monitoring and carrying out of customer feedback.

Recognizing possible customer relation cases and, where necessary, keeping records or arrangingproactive service recovery.

Supporting the Customer Sales team in times of disruption.

Education

Passed S.S.C From N.I.O.S Board in the year 2010.

Passed H.S.C From N.I.O.S Board in the year 2012.

pursuing graduation from Arts

Skills

Good Listening skills.

Team Management.

Good Motivator.

Basic ComputerSkills.

Photography,Film-maker.

Personal Details

Date of Birth – 31st May 1994.

Languages Known – English, Hindi.

Passport No – N2480282.

Visa status – Employment visa.

Nationality – Indian.

Address – Flat no.42,Narturnaga, Sector 5,Shirishti Complex, Near Surya Shopping Center, Mira Road (E),401107.Mumbai.INDIA.

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