Manager Office

Roosevelt Q. Karmo

**** ******** **** ***** – Edgewood, MD 21040 – 410-***-**** or 443-***-**** – *********.*******@*****.***

PUBLIC HEALTH & ENVIRONMENTAL MANAGEMENT

Dynamic, qualified and highly ethical Management professional and with extensive experience providing key support to government institutions, hospitals and schools. MBA in Public Administration.

Expert in analyzing data, resolving problems and providing superb customer service to personnel; experienced in writing comprehensive reports and creating compelling presentations.

Experienced in developing process improvements that streamline workflow, coordinating schedules, maintaining the office/appointment calendar, and keeping inventory records.

Able to perform administrative support work including managing ad hoc projects, drafting memos, correspondence, sending messages, answering phone calls and providing additional office support as required.

Excellent leadership, communication and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging and deadline-driven environments.

Computer Skills: Windows; MS Office Suite

AREAS OF EXPERTISE

Customer Service Regulatory Compliance Organizational Management

Client Relationships Operations Team Leadership/Motivations

Administrative Skills Calendar/Schedule Management Training & Development

Memos & Correspondence Recruitment/Hiring/Orientations Quality Control

PROFESSIONAL EXPERIENCE

Jessup Correctional Institution, Jessup Md. 10/2009 – 5/2018-Retired

CORRECTIONAL CASE MANAGER (Case Management Dept.)

Determine Classification of offenders by conducting and analyzing offender assessments. Manage Inmates re-entry case management functions, offer referral Services; interviewing and counseling on daily basis, make recommendations for Offender’s social and Psychological problems; maintain affective working relationships with others.

CORRECTIONAL OFFICER (Dept. of Public Safety & Correctional Services) 4/2003 – 10/2009

Responsible for providing safety and security for staff, inmates and the general public, supervise daily operations of inmate activities, internal movements, interacts with diverse groups of individuals, oversee work assignments of inmates, conducts inspection of housing units for security and cleanliness, responds to medical emergencies, report writing, performing security counts of inmates, conducting searches, etc.

Baltimore city School System, Baltimore MD 6/2001 – 4/2003

RESOURCE TEACHER (John Eagle Howard Elementary School)

Coordinated the selection, acquisition, use, and evaluation of instructional materials. Assisted school classroom teachers in implementing new teaching strategies, identified specific needs of individual students; shared information regarding student’s needs and strengths with parents and staff, coordinating with other educators in planning instructional goals, objectives and methods.

INITIAL CONTRACT SERVICES, Baltimore MD 5/1999 – 6/2001

CUSTOMER SERVICES MANAGER (Client Services Department)

Supervised 200 employees within Client Services Department. Recruited and trained supervisors and field staff; managed the needs/requirements of high revenue commercial accounts through consistent follow-up procedures. Identified and made recommendation s for process improvements; oversaw the implementation of organizational policies and procedures; monitored performance to ensure productive work environment, motivated, counseled and coached staff; manager HR functions in areas of staff training and development, built strong team environment of collaboration, ensuring workflow efficiencies, customer service excellence and quality assurance.

Roosevelt Q. Karmo Page 2

John Hopkins Hospital, CARNEGIE 150, Baltimore MD 7/1995 – 6/1999

ENVIRONMENTAL SERVICES SUPERVISOR (Department of environmental Services)

Directed housekeeping, laundry and patient services operations, ensuring high level of sanitation and appearance for patients, visitors, and staff. Complied with established Federal state, local and JCAHO sanitary and safety policies and procedures; delegated work assignments, oversaw day-to-day operations, ordered supplies, and conducted quality assurance inspections. Conducted performance reviews, provided staff training; provided coaching and counseling as needed to maintain productivity levels.

ADDITIONAL RELEVANT EXPERIENCE

ROBERTS INTERNATIONAL ARIPORT, Liberia

Purchasing Agent

Prepared purchase orders, bought raw materials, goods and services for the entire airport. Coordinated with outside contractors/vendors, negotiated prices to cut costs and worked closely with other departments.

EDUCATION

MBA, Public Administration, Strayer University, Baltimore, MD (2010)

B.S., Business Management, Strayer University, Baltimore MD (2008)

A.A.., Applied Science, Mercer County Community College, Trenton, N.J.

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