Maintenance Technician Service Representative
Resume:
Sergio Goodman
Mesa, AZ 85210
Phone: 623-***-****
Email: *******.******@*****.***
Marine Corps Veteran - Leadership - MBA/MSL – Management – Customer Service Customer Service Representative & Subject Matter Expert - March 2018 to February 2021 McKesson Specialty Pharmacy
Glacko Smith Klein, Amovig, SupprelinLa and Novartis Patient Assistance Foundation Professional environment with a serious dedication to integrity and providing excellent customer service while helping employees to succeed and advance. Excellent, well trained management. Happy and comfortable place to work. Very people oriented and friendly atmosphere. Provide product and service information, answer general questions about the program and the products, and triage incoming calls to appropriate destinations. Additionally, I ensure accurate determinations for program eligibility using program guideline; document required data, based on program design and requirements
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Subject Matter Expert -SME
As A Subject Matter Expert (SME) I am tasked to help the leadership team as a person that other coworkers can rely on to assist and answer questions pertaining to the Novartis Foundation,etc As A Sme
Customer Service Representative - November 2017 -February 2018 Tri-West Healthcare Alliance
Ensures accurate, timely maintenance, and synchronization of critical provider and or authorization data within provider/authorization databases and Facets. Researches and resolves Veterans’ claims customer service inquiries. Accesses and utilizes multiple software applications, applies business rules and knowledge of provider and or authorization processes. Communicates with internal and external customers by phone and email to clarify data and follow up on issues. Works under timelines while meeting accuracy and production targets.
Claim Associate – Express September 2015 - January 2016 State Farm Insurance
Receive and review claim information.
Apply claim handling procedures to process claims, initiate payments, and close claim files. Communicate with customers and associates by phone and through other channels. Use State Farm systems and technology.
Maintenance Coordinator: October 2015 - June 2016
Renters Warehouse
Duties:
Answer incoming calls for maintenance requests from residents Log requests in cloud-based software and help desk to dispatch Communicating with property owners for approvals to complete repairs Follow up, track and hold vendors accountable on approved jobs Customer Service
RFSC Dispatcher March 2014 – November 2014
Safeway Inc.
Key Responsibilities include, but are not limited to: Ensure that all calls received from the store and service providers are handled in an efficient and professional manner.
Enter and transcribe accurately and completely information into the CMMS. Communicate with the Subject Matter Manager and Senior Dispatcher on issues related to work requested by the stores or payments requested by the vendors. Assist with file maintenance on store and vendor records in the subject team responsibility. Work with the Subject Matter Manager to identify areas of high costs for maintenance and repairs. Leasing Consultant/Maintenance Technician
PB BELL Companies
June 2013 – January 2014
● Responsible for leasing new prospects and retaining current residents.
● Leased property to 90% in 3 months since owners purchased property.
● Helped with remodeling of property and units
● Helped with daily beautification of property
● Helped to make units ready for new residence
● Helped with daily work orders
Maintenance Personnel
Domain @ Tempe (Student Housing)
June 2012 – March 2013
● Responsible for leasing new prospects and retaining current residents
● Worked hand-in-hand with security to ensure the safety of the residents and all assets associated with The Domain at Tempe and Asset Campus Housing
● Helped to currently lease the property at 85% - Highest in property history
● Ensured all daily maintenance reports are accounted for and properly filed to ensure maintenance is performing daily
● Maintain and maintenance all apartment units upon request of residents
● Ensure that property is cleaned, and all amenities are in working order for residents and guests Military
The United States Marine Corps
June 2007 – Jun 2011 (Active) - 2015-2018 )Reserves) Platoon Sergeant- Engineer Equipment Operator
Accomplished and energetic in both sales and the military with a solid history of achievement in management of assets and passionate leadership. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include management of personal and assets, motivating teams in sales, and adapting to an ever changing fast paced environment.
● Maintain and managed a heavy equipment section for a forward operating base and ensure all equipment and paperwork valued over 3 million dollars is accounted for and used in support of Operation Iraqi and Afghan Freedom
● Managed personal daily task and training requirements
● Developed and Counseled Marines for advancement
Education
Grand Canyon University
Master of Science in Business Administration/ Masters of Science in Leadership (M.B.A/M.S.L) Bachelor of Business Administration (B.B.A.)
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