Sales Manager

Joseph Esposito Resume Page *

JOSEPH M. ESPOSITO

********@*****.*** New Haven, CT 06512

860-***-**** https://www.linkedin.com/in/joseph-m-esposito-ct Training Manager Corporate Trainer and Coach Store Manager Sales Representative 5+ years as a Training Manager and Coach, 8+ years as a General Manager, 10+ years sales experience PROFESSIONAL EXPERIENCE

The Lasik Vision Institute May 2019 – Present

National Travel Center Manager (former National Technical Training Manager) SITUATION

Challenged with training, development, and coaching of center sales and clinical teams to improve center performance. RECENT RESULT HIGHLIGHTS

• Provide coaching and development of center staff to meet Covid-19 precautions as well as sales objectives

• Responsible for patient experience and sales to exceed monthly targets

• Perform weekly payroll for surgeons and staff to meet budget requirements

• Coordinate scheduling of surgeon availability

• Implement training of new Electronic Medical Records System (EMR) EYEnstein nationally

• Improve Contoura sales increased revenue by 40%

• Reduction of medical non-candidates increased sales performance by 25%

• Provide curriculum development and training for new hires

• Provide Nationwide Center Manager coverage to support continuity of operations The Lasik Vision Institute November 2016 – January 2019 Multi-Center Manager, East Region

SITUATION

Challenged with training, development, and coaching of sales and clinical team to improve center performance. RESULT HIGHLIGHTS

• Managed day-to-day operations of centers, including management of P&L’s, deposits, returns, patient concerns and daily reporting

• Coordinated with Clinical Services to ensure compliance and improve patient experience

• Drove sales performance plans by implementing follow-up calls and email delivered through phone, email, and social media outreach

• Coordinated surgeon’s schedules including travel requirements Joseph Esposito Resume Page 2

LensCrafters West Hartford, CT September 2012 – November 2016 General Manager Regional EyeMed and Scheduling Captain SITUATION

Challenged with training, development, and coaching of sales representatives to improve sales performance. RESULT HIGHLIGHTS

• Responsible for training associates and sales coaching through my own sales

• Managed day-to-day tasks, involved with running one of the highest volume store locations

• Coordinated deposits, returns, daily reports, prospecting, one-on-one coaching, and merchandising AT&T West Hartford, CT March 2006 –September 2012 National Dealer Account Executive Assistant Store Manager SITUATION

Challenged with training, development, and coaching of sales representatives in the National Retail Channel. Provided training, development, and coaching of sales representatives with the highest volume store in New England. RESULT HIGHLIGHTS

• Coordination and development of new promotional materials and product launches to Senior Management

• Provided extensive training of new products and services

• Conducted inbound and outbound calls to renew existing customers and to generate new business

• Provided customer-service coaching and training to employees to provide high-level quality service and productivity

Comcast New Haven, CT October 2004 – February 2006 Account Executive Mentor for Partner’s Program

SITUATION

Challenged with inbound customer call support, floor support, call-ahead service calls, and training new hires. RESULT HIGHLIGHTS

• Performed customer service for sales and technical calls

• Conducted remote troubleshooting for TV and internet

• Responsible for maintenance scheduling to support customer experience

• Supported sales initiatives with upgrades

Joseph Esposito Resume Page 3

Verizon New Haven, CT September 2001 – September 2004 Lead Coordinator of Continuity Marketing Operations Senior Customer Service Representative Retail Sales Representative

SITUATION

Challenged with generating new business with daily, weekly, and monthly quotas as well as coordination of new materials and product launches.

RESULT HIGHLIGHTS

• Coordination and development of new promotional materials and product launches to Senior Management

• Provided extensive training of new products and services

• Conducted inbound and outbound calls to renew existing customers and to generate new business

• Provided customer-service coaching and training to employees to provide high-level quality service and productivity

CERTIFICATES & AWARDS

Certifications

• 2020 HIPAA-compliance certification, LensCrafters

• 2020 Sexual Harrassment certification, LensCrafters

• 2011 VP/GM Excellence Awards, AT&T

• 2011 Bronze Winner – Summit Quarterly Awards, AT&T

• 2008 Retail Store Certification (RSN), AT&T

• 2006 PACE Award, Comcast

TECHNICAL SKILLS

Sales Software

Great Plains, Ciao, EYEnstein

Customer Service and Scheduling Software

Zoom, Teams, EyeSite, BirdEye, Concur

Word Processing

Microsoft Word, Microsoft PowerPoint

Accounting

ADP, Concur, CareCredit, Converge/Virtual Merchant, UGA Finance, Waterfall, Microsoft Excel

Contact this candidate