Ricardo Batista
**** ***** **** ***, ***** Las Vegas, Nevada 89081, 702-***-****, ***************@*****.*** GOALS AND PROFILE:
Looking for an interesting and challenging position with the goal to assist the organization fulfill their goals and objectives. With over 20 years of experience in the customer service field, I would be an excellent addition to your team and the company. I also possess excellent strong communication and interpersonal and management skills. I am organized, results driven, and able to work efficiently individually or as part of a team.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Create a positive work environment that promotes teamwork, respect, and employee satisfaction
Experienced in timely products delivery with excellent results
Excellent teamwork abilities and experienced with successful dynamic teams
Serves as translator (English-Spanish) to ensure all guidance is understood by staff
Excellent verbal and written communication skills
Reliable, organized, and team oriented
EMPLOYMENT HISTORY:
United States Postal Service (USPS) – Mail Handler Assistant (Temp.) – Nov-Dec 2020 Las Vegas, Nevada
Successfully managed incoming and outgoing mail, assisted with mechanized dumpers by removing possible letters left behind. Sorted mail and prepared batches for distribution and made deliveries. Inspected packages, rewrapped if needed, and maintained records, completed shipping forms. Assisted in the loading/unloading of trucks, move mail bags, and weigh incoming sacks. Assisted in the packaging of promotional material and assisted during high volume work demands on evenings and weekends.
Waldorf Astoria - Assistant Server / Bus Person / Polisher – 2019-2020 Las Vegas, Nevada
Served as Assistant Server, Bus Person, and Polisher responsible for the activities related to dishes breakdown, feed, catches, sorting, and storage, of cleanliness of ceilings, walls, tables, baseboards, floors, sinks, and drains. Also provided oversight and worked on the polishing of silver, glass, and brass. Effectively delegated and communicated instructions to assigned team members to ensure job completion. Worked closely with chefs and other managers to ensure efficient operations and performed walk thru inspections to ensure compliance with internal controls and policies. Maintained checklists, daily reports, and food, beverages, supplies and equipment inventories Assisted in the conduct of safety and health inspections per Occupational Safety and Health Administration (OSHA) requirements. Provided training to new personnel and team members to include chemicals and OSHA policies. Experienced in the issuance and accountability of keys, beepers, two-way radios. Additionally, serves as translator (English-Spanish) between employees, supervisors, and customers ensuring smooth operations and mission accomplishment. Mandarin Oriental – Assistant Server / Bus Person / Polisher - 2009 –2019 Las Vegas, Nevada
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Served as Assistant Server, Bus Person, and Polisher responsible for the activities related to dishes breakdown, feed, catches, sorting, and storage, of cleanliness of ceilings, walls, tables, baseboards, floors, sinks, and drains. Also provided oversight and worked on the polishing of silver, glass, and brass. Effectively delegated and communicated instructions to assigned team members to ensure job completion. Worked closely with chefs and other managers to ensure efficient operations and performed walk thru inspections to ensure compliance with internal controls and policies. Maintained checklists, daily reports, and food, beverages, supplies and equipment inventories Assisted in the conduct of safety and health inspections per Occupational Safety and Health Administration (OSHA) requirements. Provided training to new personnel and team members to include chemicals and OSHA policies. Experienced in the issuance and accountability of keys, beepers, two-way radios. Additionally, serves as translator (English-Spanish) between employees, supervisors, and customers ensuring smooth operations and mission accomplishment. Danaly’s Flower Shop – Delivery Driver – 2012-2014 Las Vegas, Nevada
Responsible for the delivery of business products to customers to include baskets, flowers, and other special occasion’s arrangements. Ensure deliveries arrived in a timely fashion and pristine condition ensuring excellent customer satisfaction. Proactively planned and ensured route delivery to prevent days and ensure quick and safe deliveries. Assisted staff with other duties and responsibilities as merchandise pick-up, storage, maintenance, and business site organization. Riviera Hotel and Casino – Head Steward -1998 – 2009 Las Vegas, Nevada
Served as Head Steward responsible for daily oversight and supervision of team of 14 employees. Supervised work quality and completion related to dishes breakdown, feed, catches, sorting, and storage, of cleanliness of ceilings, walls, tables, baseboards, floors, sinks, and drains. Also provided oversight of the polishing of silver, glass, and brass to ensure quality compliance. Effectively delegated and communicated instructions to staff to ensure job completion. Worked closely with chefs and other managers to ensure efficient operations and performed walk thru inspections to ensure compliance with internal controls and policies. Maintained checklists, daily reports, and food, beverages, supplies and equipment inventories Assisted in the conduct of safety and health inspections per Occupational Safety and Health Administration
(OSHA) requirements. Provided training to new personnel and team members to include chemicals and OSHA policies. Experienced in the issuance and accountability of keys, beepers, two-way radios. Additionally, serves as translator (English-Spanish) between employees, supervisors, and customers ensuring smooth operations and mission accomplishment. EDUCATION:
High School: Josefina Leon Sayas – 1989
REFERENCES:
Omar Ortiz, Server Assistant, Waldorf Astoria 702-***-**** Jonathan Rozek, Bartender, Waldorf Astoria 702-***-**** I thank you in advance for your consideration and look forward to being part of your team.