Operations Manager, Business Analyst, RPA controller
Resume:
GINA UMALI - BAUTISTA
#**** ********* *******, ****. ******** 2, SARIAYA, QUEZON, PHILIPPINES, 4322
************@*****.***
OBJECTIVE
A well driven and experienced Financial Business Analyst / Operations Manager with more than 13 years of solid experience in Financial Industry consisting of Data Management of Equity Pricing and Non Price Data, End to end process of Corporate Actions, Process Automation, Improvement & Migration, Project & Team Management and Business Analysis. Seeking for a position that will allow utilizing skills and knowledge in a renowned organization, in contributing to the growth of the business and in creating a culture of excellence.
SUMMARY OF QUALIFICATIONS
oKnowledge in end to end processing of Income and Corporate Actions including quality control
oExperience in test planning, test execution, test management, defect tracking, and test progress reporting.
oFinancial Data Management (Equities)
TECHNICAL SKILLS
oAdvance knowledge in MS Office applications including VBA application
oBlue prism technology (RPA)
oPython Language
oSix Sigma and Lean Process
oTLM, B@NCS and other database program user
oKnowledge in SWIFT
oProcess Improvement and Innovation
oIn-depth knowledge of all Corporate Actions
oBusiness Process Reengineering
oProject Management
SOFT SKILLS
oStrong work ethics
oPositive attitude
oGood communication and analytical skills
oTime management abilities
oProblem solving skills
oWorking well under pressure
oFlexibility/Adaptability
oMulti-tasking, work independently and meet deadlines
oCoaching, mentoring
ACCOMPLISHMENTS
oLEAN Certificate for Automated Cash Postings
oLEAN Certificate for Automated Purchase Trades Postings
oBest New Comer Award Q3 2016
oBest Senior Admin Q1 2017
oBest Think Tank Q1 and Q3 2018
EDUCATION
Bachelor of Science in Computer Engineering, 2004
Lyceum of the Philippines University
Top 7of the graduating class
EXPERIENCE
ASSET SERVICES MANAGER, AVP
CITIBANK NA, PHILIPPINES
JANUARY 2021 – PRESENT
oFull supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities
oLiaise with Depositories, Agents, Trustees and Issuers in each market to obtain requested clarification/detail understanding of complex Corp Action events and processing details/requirements
oManages, tracks and mitigates risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
oPrepares weekly/ monthly metrics on department’s performance including detailed analysis of any processing, system/industry issues or enhancements.
oPerforms causal analysis on processes to continuously identify gaps, improvements/system enhancements
ROBOTICS PROCESS AUTOMATION CONTROLLER
WEALTH MANAGEMENT, RBC SHARED SERVICES MALAYSIA
SEPTEMBER 2020 – NOVEMBER 2020
oResponsible for scheduling and running automated processes in the production environment;
oSupport and troubleshoot existing processes and assist with the implementation of change requests and process enhancements;
oCreate and maintain supporting documentation, including process incident logging and performing script reviews to ensure best practices are met;
oResponsible for investigating any issues in the live processes, and raise change requests or support calls where required;
oProvide thought leadership on process and technical changes, fostering a strong cross-border (Asia/UK/US) collaborative approach in delivering new solutions and share best practices across WM platforms;
oEnsure RPA process solutions are developed in accordance with standard RPA design principles and conventions while meeting technology standards;
oAct as a point of contact for senior management, effectively communicating process issues and managing RPA process implementation.
SENIOR ANALYST, GLOBAL CONTROL
ENTITLEMENTS & TAX, RBC I&ITS MALAYSIA
DECEMBER 2018 – SEPTEMBER 2020
oEnsure quality of service delivered by Entitlements Group is in line with SLA’s in place and that superior quality, timeliness and cost effectiveness of information delivery to internal and external clients;
oEffectively manage the relationships between the group and key internal stakeholders to balance service, risk, efficiency and staff well-being;
oIdentify procedures and processes which may require improvement and recommend changes that will enhance operational efficiency, project review and UAT testing;
oInvolvement in MOT, UAT and Regression Testing by creating and executing test cases;
oEnsure errors and omissions are debriefed with the team through staff training, tracking of action plans and implement new procedures if needed;
oExecute monthly reviews of corporate action suspense accounts to ensure outstanding items are cleared;
oDevelopment and implementation of metrics, KPIs and capacity modeling.
KEY ACCOMPLISMENTS:
Re-write procedures and created process workflows for Corporate Actions for Next Generation Optimization creating opportunity for automation and process improvements;
Initiated electronic checklists for Global Control, Business Support and Announcement Capture Teams to promote paperless environment and enable ease of access during audit;
Created VBA Macro for purchase trades postings to prevent error due to incorrect input.
SENIOR ADMINISTRATOR, CORPORATE ACTIONS UK
ENTITLEMENTS & TAX, RBC I&ITS MALAYSIA
JANUARY 2016 –DECEMBER 2018
oResponsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to clients;
oProvides day to day supervision to direct line manager in ensuring daily deliverables are successfully completed; including any ad-hoc responsibilities assigned;
oEnsure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to Supervisor/Manager of the team/department;
oReview procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness);
oProvide coaching and support on operational activities to staffs to ensure all aspects of team’s activity are satisfactorily covered. This includes buddy training, classroom refreshers, etc.;
oSupport the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy;
oCover for departmental Manager in his/her absence and assisting line manager with work load allocation amongst team members.
KEY ACCOMPLISHMENTS:
Automation of cash postings for multiple accounts, and for purchase trades for Australia and UK clients which has resulted high accuracy and timeliness rates.
Acted as the on-boarding champion for new joiners.
Acted as Reconciliations champion for both cash and stock accounts.
Outstanding rating in the year end appraisal
GLOBAL SUPPORT EXECUTIVE,
HSBC DATA PROCESSING PHILIPPINES
JANUARY 2014 – NOVEMBER 2015
oAct as a Senior Administrator and Subject Matter Expert for the migrated markets and process from short term assignment in HSBC KL office;
oRuns quality checks to avoid incorrect and missing payments;
oDay to day processing of income and capital repayments and support of the business in one of the product or functional steams;
oMonitoring operational process and workflow for assigned markets based on management structures;
oProactively liaise with clients, account managers, business partners and agents to provide assistance, resolve issues or escalations;
oInvestigations, resolution and ownership of all issues relating to the process;
oResponds to client queries both internal and external and ensure high quality of client service;
oMonitoring of outstanding payments by chasing related parties in timely manner to avoid missing payments and client queries;
oTraining and mentoring members to support business continuity;
oMigrated process from KL to Manila office
FINANCIAL ANALYST
THOMSON REUTERS MANILA, PHILIPPINES
JANUARY 2007 – DECEMBER 2013
oHandles non-price and price data for equities for all markets;
oCheck the accuracy of data received from various sources and sign off TAGs on time;
oEnsure information stored in database and is accurately reflected on products by creating pr running data quality checks and standards;
oRespond to data queries from both internal and external clients and provide high level support to such users;
oMonitor market events in order to anticipate changes in financial instrument;
oAssist with training and mentoring members;
oAct as a secondary source of knowledge on own data; communicating with other departments as needed;
oTake responsibilities for data quality, accuracy, timeliness and completeness;
oResearch new and review existing sources to ensure that quality, timeliness and efficiency are improved;
oInvolve in projects and ad-hoc activities.
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