Employee Relations Administrative Assistant
Resume:
Rochester, NY *****
*******.********@*****.*** Cecilia Flores
Hardworking self-starter eager to expand my customer success and internal logistics experience while gaining an administrative role in a growing organization which will further my experience in leadership and jump start my career in Human Resources.
USAA, Phoenix, AZ — Administrative Assistant
November 2019 – March 2019
Supported HR functions such as onboarding, new hire paperwork, and maintenance/update of employee handbook for approximately 1500 people with tact and discretion
Managed relationships with vendors including office supplies, package delivery, IT and building maintenance
Planned and executed special event planning for the majority of office catering functions
Used proficient customer service skills and interpersonal communications to assist employees with company policy, benefits, and procedures related question
Connected with our clients and their staff to solve their problems in person
DoorDash, Phoenix, AZ — Support Specialist
March 2019 - October 2019
●Frontline contact for priority partners, dealing with requests and complaints in a professional manner, ensuring a suitable resolution was achieved in a timely manner
●Preforming supporting tasks including placing orders, communicating with external partners, maintaining the company database
●Building key relationships with internal and external clients
●Utilize creative thinking and system knowledge to find the root cause and work arounds for up to 6 drivers and clients at one time.
Empereon Constar, Glendale, AZ — Team Lead
February 2017 - April 2019
Demonstrated successful team management for 12+ employees
Ensuring that governance/operational meetings are effective and issues/process risks are raised appropriately
Inspired team members to reach higher levels of performance through trust delegation and participation and coaching
YMCA, Phoenix, AZ — Receptionist
August 2016 - January 2017
Managed all administrative functions including answering telephone calls, greeting visitors, referring callers to appropriate staff and/or taking and relaying information to staff members
Maintained detailed files of clients’ accounts; ensure complete confidentiality of sensitive information
Ensured 100% customer satisfaction levels by promptly serving their queries in a courteous manner
Provided clients with knowledge of the facility and its features
Education
Current - Monroe Community College
Major - BI01 Business: International Business AS BI01
GED Diploma
Skills
Proficient in Microsoft Office suite
Administrative assistance
Employee relations
Customer Service
Detail oriented
Self-Starter
Quick Learner
Linkedin URL - https://www.linkedin.com/in/cecilia-flores-165908181/
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