Senior Training Consultant

John F. Rosales

***********@*****.***

651-***-**** (mobile)

EDUCATION: University of Illinois at Chicago, Bachelor of Arts in Communication University of Minnesota, Candidate for Master’s of Education in Human Resource Development (ABD) Certified Internet Webmaster (CIW) Certified Instructor Senior Certified Technical Trainer, New Horizons Computer Learning Center (NHCLC) Certified Associate, Tableau Desktop; Certified Associate, Tableau Consultant Landmark Education Corp. Leadership Development program graduate and coach WORK EXPERIENCE (most recent first):

Tableau Software: Senior Instructor, Chicago, IL (March 2018 to present) Provide classroom instruction to public groups of 1-150 students in various levels for Tableau Desktop, Tableau Prep, and Analyst Bootcamps; Conduct on-site training for client organizations and their personnel; Maintain proficiency with the latest versions of the application and their uniqueness; Consult with customers to relate Tableau features with everyday use cases and scenarios; Address customers problems and questions related to Tableau features, techniques, and best practices recommendations; Deliver private classes to customers in Armed Forces, Consumer Packaged Goods, Education, Finance, Healthcare, Hospitality, Legal, Manufacturing, Medical Technology, Non-Profits, Pharmaceutical, Real Estate, Retail Sales, Software, Telecommunications, and Transportation industries; Facilitate Tableau Conference workshops and Tableau User Group meetings. St Charles Consulting: Training Consultant, Team Lead, Instructional Designer, St Charles, IL (April 2016 to Nov 2017) Support the on-going development of the Trainers through feedback, coaching, evaluations, Train-the-Trainer (TTT) sessions, etc.; Facilitate portions of TTT sessions; Conduct TTT sessions for client personnel to enable them to support projects or programs; Gather, organize, and report on the onboarding of the Trainers’ and participants’ credentials; Work with clients to research, recommend, and source the IT equipment for Trainer “kits”; Provide on-site, training-delivery-related IT support for the participants, the Trainers, the PMO team, and other various client personnel; Serve as the IT liaison for St. Charles to clients with regard to training implementations; Create documents and processes to assist in streamlining the training process for both St Charles contractors and end-client trainees; Update and maintain the document containing the client’s IT system in order for the Trainers and participants to understand the configuration of the store IT systems; Qualify as a “Master Certified Trainer” for client’s systems; Work with St. Charles and client to ensure that all Trainers are certified by client to deliver IT systems training. MicroTrain, Contract Trainer, Chicago, IL (July 2011 to November 2016) Provide classroom instruction to groups of 1-30 students in various software applications; conduct on-site training for client organizations and their personnel; maintain proficiency with latest versions of current applications and their uniqueness. Fred Pryor Seminars & CareerTrack, Contract Seminar Leader, Minneapolis, MN (December 2006 to November 2011) Conduct public & corporate on-site seminars of varying size (4 to 150 participants) in various technical and software topics throughout North America; conduct sales transactions to provide attendees reference materials as well as additional training resources. Kelly Mitchell: Instructional Designer, Minneapolis, MN (November 2005 to April 2006) Contract to develop, fine-tune and convert paper-based training programs into computer-based training programs; revise and edit existing documentation; develop processes used to create components of training systems; communicate with team members, subject- matter experts, as well as vendors to obtain comprehensive material to encompass training; collateral responsibility as team lead for business-readiness initiatives.

Wireless Ronin Technologies, Inc., Dir of Training & Development, Eden Prairie, MN (June 2004 to Nov 2005) Design, develop, implement, and evaluate all training initiatives for all internal personnel and all external customers and resellers; author, edit, update, and maintain all software documentation pertaining to RoninCast® software suite; manage and oversee all aspects of Customer Support Desk and staff; R & D special projects; assist with various sales initiatives and provide technical knowledge and support for sales department.

Minneapolis Community & Technical College, Software Instructor, Minneapolis, MN (Jan 2002 to Dec 2010) Provide classroom instruction to students in Microsoft applications; maintain proficiency in earlier and latest versions of software for the purpose of instruction, design and implementation. New Horizons Computer Learning Centers: Senior Trainer & Training Consultant, Chicago, IL (July 2000 to December 2016) Provide classroom instruction to groups of 5-30 students in various software applications, web authoring, site design, and E- commerce; conduct on-site training for client organizations and their personnel; maintain proficiency with latest versions of current applications and their unique features/functionalities for the purpose of instructional design.