SABRINA BEATTY

adkoor@r.postjobfree.com 205-***-**** Tuscaloosa, AL 35406

Summary Effective Customer Service with 5 plus years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills Very Organized MS Office

Customer Service Active listening

Communication Teamwork

Clients

Client

Customer Service

Listening

Money

MS Office

Reception

Tables

Teamwork

Phones

Experience Customer Service Representative 11/2020 - Current Direct Interactions

Conducted interviews with applicants, explaining benefits process and which programs were available. Processed benefits applications, including documents for food stamps and medical assistance. Cashier 01/2019 - 06/2020

Wendys Northport, AL

I was in charge of handling the money and taking the customers orders. Consistently provided friendly service to promote better customer engagement. Housekeeper 08/2017 - 01/2019

Centerstone Inn Tuscaloosa, Alabama

Cleaned and stocked 15 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Team Member 01/2015 - 08/2017

Vance, Alabama

Assembled brake line products according to changing daily work orders and specific customer needs. Maintained maximum organization and productivity by properly sorting project components on work tables.

Receptionist 08/2013 - 01/2015

JCPenney Tuscaloosa, Alabama

Developed relationships with guests to meet client needs and encourage repeat service. Learned details of types of treatments and procedures in order to answer questions from spa guests. Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 25 daily customers.

Consistently kept reception area clean and tidy and maintained presence at desk area. S

B

Education and

Training

High School Diploma 2012

Guntersville High School Guntersville, AL

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