Sales Customer

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

LUZ CASTRO

*************@*****.*** 631-***-**** Stafford, VA 22554 Authorized to work in the US for any employer Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Stocking and replenishing

Merchandising expertise

Communication skills

Cash Handling

Cash register operation

Sales expertise

Dining area cleanliness

Problem-solving skills

Client Service

Excellent people skills

Professional demeanor

Exceptional customer service

Point of sale knowledge

Relationship building

Multi-tasking strength

Social perceptiveness

Sales Associate / Sunoco - Fredericksburg, VA / 09.2017 - 09.2017 Receive payment by cash,credit cards,vouchers, or automatic debits. Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Engaged with customers to effectively build rapport and lasting relationships.

Maintained organized, presentable merchandise to drive continuous sales.

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Customer Service Representative / Alorica - Fredericksburg, VA / 06.2017 - 08.2017

Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.

Answered customer telephone calls promptly to avoid on-hold wait times.

Recommended Comcast to customers, thoroughly explaining details. Cultivated customer loyalty, promoted repeat customers and improved sales.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Answered constant flow of customer calls with up to 8 calls in queue per minute.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Crew Member / Burger King - Stafford, VA / 04.2017 - 06.2017 Collaborated with team members to complete efficient work and bring in top hauls.

Closely followed protocols for emergency situations, maintaining calmness and efficiency.

Successfully communicated with all team members to navigate job duties and complete daily tasks.

Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Research interviewer / Crew Mcdonalds - Ferry Farm, VA / 03.2017 - 03.2017

Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.

Recorded customer survey answers verbatim to achieve 100% accurate reporting.

Followed strict guidelines to receive unbiased, unprompted responses. Maintained patience and professionalism despite negative customer interactions.

Performed quality control procedures to verify accuracy of spelling and grammar.

Provided feedback and assistance to colleagues on interview techniques and customer service questions.

Maintained customer engagement by completing short surveys with minimal complexity.

Conducted telephone interviews of general population to collect data for generalstudies.

Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. Leveraged highly effective communication and active listening skills to work effectively scientists of diverse backgrounds and accomplish common research goals.

PDS - Stafford, VA / 09.2016 - 03.2017

Support, plan, and coordinate operations for single or multiple surveys. Review, classify, and record survey data in preparation for computer analysis.

Determine and specify details or survey projects, including sources or information, procedures to be used, and the design of the survey instruments and materials.

Analyze data from surveys, old records, or case studies, using statistical software Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis, opinion polls Consult with clients to identify survey needs and specific requirements such as special samples Conduct research to gather information about survey topics.

Crew Member / McDonalds Franchisee - Stafford, VA / 08.2015 - 09.2016 Collaborated with team members to complete efficient work and bring in top hauls.

Closely followed protocols for emergency situations, maintaining calmness and efficiency.

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Successfully communicated with all team members to navigate job duties and complete daily tasks.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Utilized all machinery and equipment while observing various safety precautions and practices.

Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition.

Stayed up to date on best fishing locations in area to maximize trip profits.

Hauled in loads, sorted catch and packed hold with desirable fish. Receptionist / Department of Probation and Parole - Deer Park, NY / 11.2011 - 11.2011

Greet persons entering establishment, determine nature and purpose or visit, Transmit information or documents to customers, using computer, mail,or facsimile machine.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Process and prepare memos, correspondence, travel vouchers, or other documents.

Schedule appointments and maintain and update appointments. Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.

Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Received and routed business correspondence to correct departments and staff members.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Collected and distributed messages to team members and managers to support open communication and high customer service. Sorted, received and distributed mail correspondence between departments and personnel.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.

Operated multi-line telephone system to independently handle over 10calls each day.

Kept reception area clean and neat to give visitors positive first impression.

Monitored and screened visitors to verify accessibility to inter-office personnel.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Answered inquiries and resolved or escalated issues to management personnel for problem resolution.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Routed incoming mail and messages to relevant personnel without delay.

Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.

Greeted customers and visitors in-person and via telephone calls. Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel. Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Clerical / Department Of Labour - Hauppauge, NY / 10.2011 - 10.2011 Provided clerical support to company employees by copying, faxing and filing documents.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy. Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Managed records and data transfer, ensuring traceability and improving operations through automated systems.

Assisted clients with using library catalogs and software, providing training and answering questions.

Tracked inventory and ordered office supplies encouraging cost-effective solutions.

Kept reception area clean and neat to give visitors positive first impression.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Supervised and trained interns and created job manuals for support staff.

Composed sensitive, confidential reports and documentation. Assisted team members with administrative requirements by expertly using diverse office software, including [Software] and [Software]. Maintained organized files and stocked supplies to support team needs and maximize performance.

Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.

Receptionist / H R Block / 01.2008 - 04.2008

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.

Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Received and routed business correspondence to correct departments EDUCATION

ADDITIONAL

INFORMATION

and staff members.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Drafted professional memos, letters and marketing copy to support business objectives and growth.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Sorted, received and distributed mail correspondence between departments and personnel.

Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Kept reception area clean and neat to give visitors positive first impression.

Monitored and screened visitors to verify accessibility to inter-office personnel.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel. Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Germana community college

Stratford University - Falls Church, VA / Expected in 05.2024 Associate of Science: Medical Billing Coding

Compute earnings of workers by referring to their timesheet to discover hours worked. Initiate payroll during appropriate time and print off checks. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Have checks signed off and approved by manager. Distribute checks to employees. Handle complaints or questions regarding discrepancies. Factor in vacation or sick pay when computing earnings. Close out paycheck cycle after termination. Perform calculations from worksheets and work tickets. Check electronic data for errors. Compile employee time, production, and payroll data from time sheets and other records. Garnish wages due to child support Manage input of bonuses and commission. Distribute timesheets. Ensure timecards have proper signatures upon submission. Utilize Quickbooks. Manage compensation packages. Balance payroll runs.

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