Manager Case

PROFESSIONAL SUMMARY

Licensed Master Social Worker with over 14 years of experience providing programmatic oversight of departmental projects, accurately tracking measurable outcomes and reporting results; seeking to apply dynamic leadership strengths, public speaking prowess and tenacious work ethic in fulfilling the responsibilities of a Director-level role within a reputable healthcare organization.

CORE COMPETENCIES

Personnel management

Case management

Conflict resolution

Programs development/oversight

Assessments

Employee development

Policy writing

Grant writing

Compliance

Proficient knowledge and use of Success EHS, Eclinical Works, and ClinicPRO

EDUCATION

MASTER OF SOCIAL WORK

Winthrop University

Rock Hill, SC AUGUST 2011

Dean’s List, 2005

Phi Alpha Honor Society

BACHELOR OF SOCIAL WORK

Winthrop University

Rock Hill, SC DECEMBER 2005

CERTIFICATIONS, LICENSURES & TRAININGS

LICENSED MASTER SOCIAL WORKER

STATE OF SC DEC. 2011

CPR & BLS

VALID UNTIL 2021

ECLINICAL WORKS & RYAN WHITE PROGRAM DATA TRAINING JAN. 2020

TRAUMA INFORMED CARE TRAINING NOV. 2019

CULTURAL COMPETENCY TRAINING JULY 2019

TRANSITIONING FROM STAFF TO SUPERVISOR TRAINING APRIL 2019

GETTING TO WORK: A TRAINING CURRICULUM FOR HIV/AIDS SERVICE PROVIDERS & HOUSING PROVIDERS

HUD ONLINE TRAINING 2018

HEALTH INSURANCE MARKETPLACE APPLICATION COUNSELOR CERTIFIED OCT. 2013 – OCT. 2018

QUALITY HEALTH PLAN ASSESSMENT TRAINING SEPT. 2013

PROFESSIONAL AFFILIATIONS

COMMITTEE MEMBER & SECRETARY

CATAWBA AREA COALITION FOR THE HOMELESS 2008 - 2019

COUNSELOR

SC THRIVE BENEFITS

MAY 2017

MEMBER

PROFESSIONAL ASSOCIATION OF SOCIAL WORKERS AND HIV/AIDS

2009 - 2015

PRESENTATIONS

NATIONAL BLACK HIV/AIDS AWARENESS DAY (NBHAAD) 2020

Chaired the NBHAAD event in collaboration with other local non-profits, community members, Greek fraternities and sororities to discuss the health impacts and increase awareness of HIV/AIDS in the African American community.

CASE MANAGEMENT 101 2019

Created and presented training to the SC Healthy Fathers Initiative, facilitating discussions on proper case management techniques and importance of documentation to support proper billing and reimbursement from grantors.

HOUSING & TENANT RIGHTS 2015

Provided training in conjunction with SC Legal Services to educate over 30 patients on SC Landlord/Tenant Laws & the provision of HOPWA services at the agency.

BUDGETING 101 2014 & 2017

Presented quarterly training to over 50 patients each year to educate the community on the importance of creating a savings plan and how to lower monthly expenses.

HOW’S YOUR CREDIT? 2013

Created a beginner’s guide to understanding credit reports and how to improve scores in an effort educate patients on the importance of building and maintaining credit and the impact of poor credit on important purchases.

DEFINE YOURSELF 2011

Adapted training from a CDC intervention, SISTA, an intervention focused on making healthy choices, increasing self-esteem and education on STI’s.

HIV & NEURO-COGNITIVE DISORDERS 2010

Presented at an annual Creating Caring Connections Conference to over 75 Community Long-Term Care Workers on a layman’s view of understanding the signs of neuro-cognitive disorders in HIV+ patients.

WORK EXPERIENCE

SUPPORTIVE SERVICES SUPERVISOR AFFINITY HEALTH CENTER

ROCK HILL, SC MAY 2019 – PRESENT

Deliver direct supervision of 2 programs, 10 Case Managers, and 5 Community Health Educators, while actively monitoring and discussing any program needs

Develop and provide training to staff on various topics as needed, strategically developing and implementing performance goals and professional development plans for employee and leadership development activities

Manage the interviewing process of job candidates, making sound hiring decision of new staff and conduct periodic goal setting and performance appraisals

Assist with developing program budgets, while monitoring program spending and allocations

Understand, interpret, and apply departmental policies and procedures, auditing case management files to comply with state and federal guidelines; enforcing accountability of the goals and objectives of the case management program

Participate in grant development and writing as needed, fulfilling the responsibility of writing and/or reviewing reports required by funders

Develop and implement effective written policies and procedures related to program management

Accountable for ensuring each program’s performance and outcomes, including service delivery measures are met and exceeded when possible

Collaborate with external partners for activities related to the prevention of HIV and viral hepatitis and to identify referral resources, public awareness, and provider education and training

Utilize effective interpersonal prowess in establishing collaborations and networking connections with other agencies to build referral network

Key Accomplishments: Consistently receive clean audit results from Ryan White A Program and SC DHEC program and successfully coordinated several community awareness events, including National Black HIV/AIDS Awareness Day and National HIV Testing Days; maintains staff attrition rate of 10%.

CASE MANAGEMENT SUPERVISOR AFFINITY HEALTH CENTER

ROCK HILL, SC OCTOBER 2016 – MAY 2019

Ensured case management services were delivered in accordance with Ryan White Parts A, B, C, & D standards and Housing Opportunities for Persons with AIDS (HOPWA)

Developed and reviewed policies ensuring appropriate implementation

Actively monitored data entry integrity, quality assurance and data accuracy for content entered into the Provide Enterprise (PE) and SuccessEHS (electronic health records system)

Hired, trained, and supervised case management and interns within the Social Work program

Forecasted, developed and monitored budget developments

Created and maintained cross functional relationships internally and externally

Accomplishment: Consistently received clean audit results from Ryan White A Program and SC DHEC program; maintained staff attrition rate of 10%.

WORK EXPERIENCE (CONTINUED)

LEAD CASE MANAGER/HOUSING CASE MANAGER AFFINITY HEALTH CENTER

ROCK HILL, SC AUGUST 2015 – OCTOBER 2016

Served as Lead Case Manager, providing guidance and support to case management while serving 2 direct reports and supporting 70-75 patients

Provided Ryan White case management services and housing case management services to include assessments, planning, monitoring, referral, advocacy & intervention

Implemented housing programs through successful collaboration with over 10 housing providers, maximizing use of resources and developing new community partnerships in addition to serving on Catawba Area Coalition for the Homeless (CACH)

Collaborated with Rock Hill and Fort Hill Housing Authorities with management of properties and tenants

Demonstrated extensive knowledge of tenant/landlord rights, financial literacy, working knowledge of housing finance and familiarity with local housing authorities and federal/state housing programs such as HUD and HOPWA

Completed monthly reporting, billing, annual progress reports, co-writing the RFP for NC HOPWA grant

Facilitated quality assurance for case management activities such as reviewing intakes and reassessment paperwork for accuracy

Accomplishments: Received a 40% increase in HOPWA program funding as a result of effective use of program funds for supporting patients’ housing needs

MEDICAL CASE MANAGER/HOUSING CASE MANAGER AFFINITY HEALTH CENTER

ROCK HILL, SC APRIL 2006 – AUGUST 2015

Provided Ryan White Case Management services; including assessments, planning, monitoring, referral, advocacy and intervention to 49 Ryan White clients and an additional 40 HOPWA clients

Provided housing information services to 207 clients in Mecklenburg and York counties during each grant years from 2008 to 2015

Developed and implemented client care plans and completed timely documentation, while creating extensive referral sources for housing, vocation, employment and other social service resources including emergency related needs

Actively participated in Continuous Quality Improvement activities an effort to evaluate program activities and improve processes, systems and overall quality of care and program efficiencies

Worked collaboratively with client care teams and other members of the interdisciplinary team in the establishment and revision of the plan of care

Assisted clients in obtaining health insurance, maintaining coverage and navigating healthcare systems by successfully completing Certified Application Counselor training and transitioned laterally to Housing Case Manager in 2008

Accomplishment: Nominated as Employee of the Quarter for 2007 and 2009, consistently received clean audit results from evaluation of the HOPWA program; CQI projects from 2009 yielded increase of 35% increase in client participation of TB services.

WORK EXPERIENCE (CONTINUED)

CASEWORKER KERSHAW COMMUNITY HEALTH EDUCATIONAL CENTER

KERSHAW, SC DECEMBER 2005 – APRIL 2006

Hired as a Caseworker following successful completion of 240 internship hours

Coordinated patient assistance programs, researched payer sources relating to client medication needs and worked with clients to complete program applications

Developed and co-facilitated groups for individuals concerning Medicare Part D drug programs, successfully assisting 65 individuals with obtaining coverage

MILITARY EXPERIENCE

INDIVIDUAL READY RESERVE UNITED STATES NAVY

NAVAL AIR STATION – PENSACOLA, FLORIDA AUGUST 2000 – AUGUST 2003

PERSONNELMAN THIRD CLASS UNITED STATES NAVY

NAVAL SUBMARINE BASE – KINGS BAY, GEORGIA AUGUST 1996 – AUGUST 2000

Maintained financial and electronic service records for active and reserve components, providing customer service to active & reserve members, retirees, and dependents

Acquired personnel for new commands, transferring personnel, preparing personnel for retirement or fleet reserve and preparing various types of separations

Administered, ordered and processed advancement examinations

Participated in annual Leadership Development, Quality Management and Quality Improvement trainings

Provided enlisted individuals with information and counseling related Navy occupations, opportunities for general education and job training, requirements for promotions and rights & benefits

Accomplishment: Earned the Good Conduct Award (1998)

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