Administrative Assistant

ABIGAIL GUILLERMO GUEVARA

Daly City, CA ***** 415-***-**** *************@*****.***

EDUCATION

Bachelor of Science, Business Administration (Marketing)

San Francisco State University, San Francisco, CA

Graduation Date: Dec 2020

Associate in Science, Business Administration

Skyline College, San Bruno, CA

Graduation Date: May 2018

SKILLS

Language: Fluent in English, intermediate in Tagalog

Computer Skills: Microsoft Word, Excel, Access, PowerPoint, QuickBooks. Google Suite, Docs, Slides, Sheets

UCSF Medical Center

Department: Neurointerventional Radiology (Pulsatile Tinnitus Clinic)

Intake about 2-4 internal or external referrals a day.

Provide daily administrative assistance to physicians, nurse practitioners, and other peers.

Follow up with about 3-6 patients and medical facilities a day.

Scheduling patients for office and video visits.

Obtaining authorization from patient’s insurance and recording authorization under chart.

Document all telephone encounters into APEX program.

Scanning appropriate documents into patient’s chart.

Remain HIPAA compliant to serve patient’s rights to confidentiality.

Maintain personal excel sheets to follow up with new/follow up patients and a to-do list that contains 3-5 tasks a day.

Contact patient(s) and external local medical facilities to ensure all requirements are met for referral into the Pulsatile Tinnitus Clinic.

Input scheduled patient(s) into doctor’s personal calendar to personally refer to as a reminder and maintain organization.

U.S. Bank

Prior Client Relationship Consultant experience – opening accounts, service maintenance, banker assistance.

Handling deposits, withdrawals, and other transactions accurately for customers to reach their financial needs that include 100-200 transactions a day.

Servicing and maintaining the ATM machine weekly to avoid any cash shortages and/or overages.

Analyzing branch’s cash flows to accurately put in weekly cash orders from the Federal Reserve to be sent to the branch in a time sensitive matter.

Verified 1-3 branch notifications daily to carefully investigate and approve recommended holds on deposit accounts.

Verified customers carefully through proper procedures and identification to serve due diligence and remain compliant for the security of customers.

Interpreting policies, rules, and sales to team to ensure that the company does not encounter miscommunication among employees and customers.

Engaging in professional and interpersonal conversations with customers and employees to provide a successful banking experience.

Gained 17 surveys throughout the year of 2020 averaging at a 90% score.

Initiating conversations among team at work and school to meet deadlines and complete given tasks efficiently.

Referring clients to different departments to better reach their financial needs.

REFERNCES: AVILABLE UPON REQUEST

WEBSITES:

HTTPS://WWW.LINKEDIN.COM/IN/ABIGAIL-GUEVARA-2977B814A/

HTTPS://ABBYGUEVARA05.WIXSITE.COM/WEBSITE

HTTPS://WWW.INSTAGRAM.COM/UBE.BAYAREA/

WORK EXPERIENCE

UCSF Medical Center: Practice Coordinator

San Francisco, CA

U.S. Bank: Teller On-Going Client Relationship Consultant

South San Francisco and Daly City, CA

January 2021 - Present

January 2017 –

January 2021

Freelance (@Ube.BayArea) June 2019--

San Francisco, CA November 2020

K1 Speed: Sales Associate March 2015 –

South San Francisco, CA August 2015

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