Lisa Curiel

Address:*** ********* *****, ******* ***** CA 95006

Email: adkokg@r.postjobfree.com Mobile Number: 209-***-**** Overview:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am eager to learn additional responsibilities and enjoy working with a team. I always go out of my way to insure customers are happy and are receiving superior customer service. My attention to detail and can do attitude effectively contributes to get jobs done quickly and efficiently. Experience:

PSR (Patient Service Representative)

Stanford Health Care

Mountain View CA Nov 2020-March 2021

check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow. Prepare office for next day's patients. privacy practices and HIPAA

Assistant Store Manager

Dollar General Market

Los Banos, CA April 2018-Nov 2020

Implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences.

Book Keeper

CT Service Contractors

Varied Locations in CA June 2004 to Present

General book keeping and record keeping duties. I follow up with management on various tasks. I organized filed and keep track of records for the company. Inputting and filing financial documents using excel. Email correspondence, and follow up with any issues.

Dental Assistant

Horisons Unlimited

Los Banos, CA October 2015 to April 2016

Assisted Dr. with regular and surgical dental procedures Oral cleanings

Braces maintenance

Oral X Rays

Sterilized exam rooms

Sterilized dental instruments

Filed patient documents

Front desk receptionist duties as needed

Scheduled patient appointments

Front Desk Agent/Kids Club Manager

In Shape City Health Club

Los Banos, CA December 2007 to May 2011

Front Desk Duties: I conveyed company image by greeting customers in an enthusiastic friendly manner, in person and by telephone. Opening and closed health club, referred and setup new member meetings with management, scheduled fitness training sessions, cash handling, operating the main desk concession stand, Inventory, data entry. Kids Club Managing Duties: Created work schedules, coordinated Staff meetings, kept track of children and staff, filed incident reports, maintained a safe and clean environment for children. Also exercising certified CPR and AED as needed and performing other duties as requested. Server/Hostess

Chili’s Bar and Grill

Los Banos, CA May 2006 to June 2007

I would greet the customer as they walk through the door, asked if any assistance is needed, and set up tables. I cleaned the store after closing and during the shift. Also bag items as well as handled cashier transactions. I promoted sales and made sure the sale prices were correct and the customers are happy. General customer service duties, food handling while following health code regulations, upselling, answered phones as needed, opened and closed restaurant, helped servers run food when needed. Education:

Dental Assisting Institute – Dental Assistant Certificate July 2015 to September 2015 Modesto, CA

Merced College August 2008 to TBD

Merced, CA

Los Banos High School – Diploma August 2004 to May 2007 Los Banos, CA

Certificates:

● Supervisor Sexual and Unlawful Harassment Training - 10/2010

● CPR - 09/2015

● AED - 03/2011

● Infection Control - IC68-07/2015

● Dental Practice Act - 07/2015

● Radiation Safety Course - 09/2015

Additional Information

● Professional Attitude

● Filing

● Advanced knowledge in the use of Word, Power

Point, and Excel

● Advanced knowledge of printer services, faxing

and scanning

● Sales promoting and upselling

● Experienced in multitasking and prioritizing daily tasks

● Self-motivated and confident in making

independent decisions

● Very well organized and able to meet deadlines

● Data entry

● Personable and persuasive in communicating

effectively

● Strong communication both oral and written

● Successful in learning and comprehending new

systems and methods

● Calm and confident in stressful situations

● Excellent problem solving skills

● Work well as a team member or independent

● Can operate a call center with multiple phone lines

● Experience in handling sensitive, proprietary

information

● Schedule appointments

● High degree of flexibility and tolerance for change

● Experience in providing constructive performance feedback/coaching

● Strong Work Ethic

References:

Furnished upon request.

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