Manager Sales Representative

GIFT MASHISHI

Customer Service Representative

PROFILE

I am an individual with a strength of driving performance and reducing inefficiencies.

I am a self-motivated and focus candidate who has over 7 years’ experience working in a Call Centre environment.

I possess a professional attitude to dealing with all operations issues that may arise.

Even though I lead through the facilitation and empowerment of others, I still will take personal responsibility for all problems under my governance.

PERSONAL DETAILS

Cell: 061-***-****/ 066-***-****

Email: ****.*********@*****.***

ID: 940***-****-***

131 Stanhope

60 Plein Street

Johannesburg

2001

WORK EXPERIENCE 1

Scaw Metals Group – General Worker.

December 2012 – January 2013

Germiston.

Reason for Leaving: Contract came to an End.

WORK EXPERIENCE 2

Profounder Intelligence – Sales Associate.

May 2013 – November 2013

Bramley.

Reason for leaving: Offered a better Opportunity in Sunninghil.

WORK EXPERIENCE 3

Aegis BPO Holding – (British Gas & Telkom Fixed line) –Agent Technical Support

Lead Workforce Management Team Leader

Management Information System

November 2013 – Current

Sunninghil.

EDUCATION

Kensington Secondary School

Grade 12 - 2012

English, Afrikaans, Mathematics, Life Orientation, Physical Science, Life Science, Geography.

WORK EXPERIENCE

Scaw Metals Group –General Worker

December 2012 –January 2013

Port time contract. Working while company undergoes shutdown during December holidays.

Responsibilities include moving machinery, cleaning in workshops, and compiling end of day reports

Profounder Intelligence Management Service- Sales Representative

May 2013 – November 2013

Working as a Sales Executive and General Office Worker

Responsibilities included converting sales dealing with Inbound and Outbound calls clients and pitching business workshops while capturing Workshop documents

Mr Victor Ncube – 076-***-****

Agent BPO Holding (British Gas & Telkom Fixed Line)

November 2013 – September 2015

Working as a customer services representative dealing with complaints

Troubleshooting meters (electricity & gas) and telephone lines Capturing data customer details and handling customer quires telephonically.

Troubleshooting Fixed lines quires both ADSL and landline issues

Handling inbound calls from UK Clients, achieving customer satisfaction and using relevant systems effectively in the process

Team Manager – Rendani Mtsweni – 084-***-****

Aegis BPO Holding (Telkom Fixed Line) – Workforce Management Lead

September 2015–July 2017

Contribute to day to day operational excellence by monitoring agent behavior according to internal scheduling and track achieved targets. Resolve the operational performance variance and escalate to higher levels when required. Analyze the trends and work activities on a daily, weekly and monthly basis and support future planning activities for the work force and contributes to FTE target planning Operations and Customer Experience Management Monitor all agent activities with regards to dynamic break movement and floor management. Drive maximum utilization of additional time to limit operational wastage and to maximize returns, and cost-saving.

Manager Krishna Kurmar +91-974**-*****

Aegis BPO Holding (Telkom Fixed Line & TUI) –Management Information System

July 2017–November 2020

Working as MIS Executive's responsibilities include designing and developing computer systems on time and to specifications, developing strategies, keeping up-to-date with the latest developments in IT systems, analyzing operations and making suggestions for improvement. They also allocate resources, as well as assist with training and onboarding. You should be able to effectively manage risks and also protect data.

Manager Ahemd Elhefnawy 079-***-****

Aegis BPO Holding (DSB) – Agent

November 2020– Current

Working as a customer services representative dealing with complaints

Opening and Cancelling of subscriptions, Capturing data customer details and handling customer quires telephonically.

Sending replacing magazines and tracking of payments.

Handling inbound calls from UK Clients, achieving customer satisfaction and using relevant systems effectively in the process.

Manager Martin Chatty 084-***-****

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