Manager Sales

Corey Nelson

**************@*****.*** 308-***-****

***** ********** *****, *********, ** 50323

PROFESSIONAL SUMMARY

Successful operations manager with proven expertise in overseeing operations for customer service organizations. Set ambitious goals and strategies plans achieve each target and exceed business expectations. Natural leader with motivational and organized approach to managing personnel and operational resources.

SKILLS

• Performance improvement

• Staff management

• Employee training

• Customer retention

• Process improvement

• Business management

EXPERIENCE

Operations Manager

Orkin Pest Control – Urbandale, IA January 2017 - Current

Recruited, hired, and onboarded all employees

Balanced company profitability, sales growth, and market share with current data on operations and trends

Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques.

Kept staff performing at peak levels with clear objectives and hands-on strategies.

Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

Developed team culture focused on group success and continuous improvement.

Planned and managed crew schedules for operations in line with business and project demands.

Operations Manager

Orkin Pest Control – Grand Island, NE September 2011 - December 2016

Recruited, hired, and onboarded all employees

Balanced company profitability, sales growth, and market share with current data on operations and trends

Resolved process inefficiencies through effective analysis and resolution of deficient areas.

Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.

Boosted efficiency with adoption and integration of new process and technology solutions.

Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques.

Assistant Operations Manager

Orkin Pest Control – Omaha, NE April 2011 - August 2011

Organized efficient calendars, balancing worker loads with customer demands.

Covered for absent area managers, stepping smoothly into different roles to maintain leadership continuity.

Participated in development of program and process improvements.

Protected employees with regular safety inspections covering protective equipment and operational procedures.

Cultivated customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems.

EDUCATION

Wildlife Managment-Biology

Universtiy Of Nebraska Lincoln, NE May 2003

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