Service Marketing

Rachel kilimba d.o.b: **/**/****

Box **** arusha mob: +255*********

Tanzania ****************@*****.***

****************@*****.***

EDUCATION & QUALIFICATIONS

**** ************ ******** ********. CERTIFICATE (NURSING LEVEL 1 )

WEEK 1: Understanding the principles of care worker, understanding the Organisation and Role of the worker, understanding the experience and the particular needs of the service user groups, maintain safety at work, manual handling, understanding the effects of service settings on service provision.

WEEK 2 Understanding how to apply the value of base care, communicate effectively, Develop as a worker, Recognise and respond to abuse and neglect, Understanding the needs of individuals using the services.

1995-1996 WEST LONDON COLLEGE DIPLOMA ( CTHCM) TOURISM AND HOTEL MANAGEMENT

PART 1: Marketing, business communication, purchasing, documentation and accounting, hotel reception.

PART 2 Structure of tourism, supervisory studies, hospitality, computer appreciation, catering law and employment law. Graduated in 1996 and gained a Distinction in Marketing and passes in other subjects.

2004 MOLAC CERTIFICATE ( OFFICE MANAGEMENT)

2001 ARION COMPUTER EXPERTISE, (CERTIFICATE) COMPUTERS

Microsoft excel, powerpoint, Microsoft access 2000

2001 INSTITUTE OF ACCOUNTANCY.( CERTIFICATE) . IT

Email, Microsoft word, spreadsheet etc

1999 DESIRE SCHOOL OF HAIRDRESSING AND BEAUTY THERAPY. CERTIFICATE

1995 TIGONI INTERNATIONAL SCHOOL TRANSCRIPT ( CAMBRIDGE SYLLABUS)

English, maths, biology, physics and geography

COMPETENCE & WORK RELATED SKILLS:

Computers and Typing IT

LANGUAGES

I can speak Kiswahili and English2008- 2013 Business woman I sell french women’s clothes 2008 TOBY CARVERY. PLYMOUTH UK. SOUS CHEF

I was supposed to be preparing vegetables and meat and washing dishes with a washing machine. And placing dishes in their places and mopping the floor and cleaning the counter after doing the vegetables in the night as well as washing the oven and grill.

2008 WOOLWORTH.PLYMOUTH UK. RETAILER

I was responsible for unpacking clothes, putting hangers on the clothes and placing the clothes on the rail according to their sizes from xxlarge to small size. And from their numbers as for some clothes from size 8 to size 44

2006-2007 BLUE ARROW. LONDON, UK. WAITRESS

Clearing and laying the tables and serving the clients food and in the method of silver service and plate service at different venues like Alexandra palace and the Excel and In schools.

2005-2006 C.I.P. LONDON,UK. HOUSEKEEPING

Cleaning and dusting of rooms. Usually we have 15 rooms to clean from 8am to 5pm. Emptying the bins in the bedrooms and bathrooms and as well as replenishing the bathroom amenities, dusting the bedroom tables and window lanes and putting bedroom post cards, writing pads, pens and pencils etc.

2004 WILDERSUN SAFARIS. ARUSHA TANZANIA. CONSULTANT

I was booking clients safaris and mountain climbing and doing airport transfers, briefing clients, writing vouchers, sending vouchers to hotels and lodges, faxing to campsites and tented camps for confirmation of availability of camping space. And returning with copy of the original and filing the vouchers in the relevant folders. I booked and confirmed return flights to their destinations.

2000 SHERATON. DAR ES SALAAM TANZANIA . RESERVATION GUEST AGENT

Booking clients to their hotel rooms, allocating them to their rooms, booking dinner and lunch tables for them. And also I gave briefings for safaris and mountain climbings and send flowers to their rooms on valentine’s day or other days and make birthday cakes for surprise birthday parties in their roomsand booking and confirming their flights.

2000 ABERCROMBIE. TOUR CONSULTANT

I worked as a tour consultant booking clients safaris and mountain climbing and doing airport transfers, briefings, writing vouchers and sending vouchers to hotels and lodges, faxing and to campsites and tented camps for confirmation of availability of camping space. And returning with the copy of the orginal and fling all the vouchers in their relevant folders. I booked as well as confirmed return flights to their destination.

1996-99 UNIVERSAL EMPLOYMENT. LONDON UK. WAITRESS AN HOUSEKEEPER

I was a housekeeper and a waitress in 5* venues and hotels.

INTERESTS

Tennis and reading booking

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