Engineer Desktop Support

K VENKATESAN

SYSTEM ENGINEER

*****-**********@*****.***

Contact Number-91-975*******

OBJECTIVE

Looking for a challenging and rewarding position in IT support in both software and hardware in an organization where I can use my knowledge and skills to support the organizational functions and serve in an efficient manner. CAREERSUMMARY

Having experience for 4.8 years as onsite and field support engineer in IT SUPPORT and having Knowledge in installing, configuring of windows xp/7/8/10,basic knowledge in windows servers and networking.

EDUCATION

MRK I.O.Technology,

GPA 6.2,

2010-2014,

Kattumannarkoil,Tamilnadu,

BE-Comp.science and Engg.

WORK EXPERIENCE

Lancesoft India Pvt Ltd,

Associate SystemAdministrator,

Dec 2018 -Till Now,

Banglore,Karnataka.

ROLES ANDRESPONSIBILITIES

• Office 365 administration,

• Managing and troubleshooting network issues and allow and blocking the internet usage through polices,categories through firewall(watch guard),

• Sangoma PBX Administration(user management,assigning numbers,taking backup ),

• Managing users and assign permissions in active directory,

• Installing os windows XP/7/8/10 and drivers in desktops and laptops,

• Hardware troubleshooting of desktops and laptops,

• Assembling Desktop and laptop computers,

• Managing hard disk trough disk management,

• Managing user accounts and configuring password policies,

• Configuring and troubleshooting Office 365,

• Managing and configuring users and groups in active directory,

• Printer configuration,

• Networking,

• Providing remote support through Microsoft Teams and skype for business,

• Managing users datas and email backup,

• Sharing files and user management and providing permission through NAS storage devices,

• Linux os installation and administration,

HDFC Bank Ltd,

(payroll managed by Nebula and eCentric solutions pvt ltd), Desktop Support Engineer,

Aug 2015 - Aug 2017,

Chennai,Tamilnadu.

ROLES ANDRESPONSIBILITIES

• Windows administration,

• Configuring and trouble shooting of windows XP/7/8/10,

• Hardware level troubleshooting

• Aeesmbleing desktop and laptop hardwares,

• Configuring and troubleshooting of ms outlook and lotus notes,

• Managing desktop data backup and restore,

• Handling internet security by installing and updating antivirus,

• Printer configuration and troubleshooting,

• Installing application softwares and printers,

• Providing remote support through remote desktop connection, IBM controller

,netmeeting,teamviewer and etc,

• Troublesooting os and hardware issues in desktops and laptops,

• Fault findings in monitor,smps,motherboard,ram,hdd,

• Maintaining product list for pc components and printers,

• Basic level of troubleshooting of network devices,

• Configuring Ncomputing devices using client server architecture,

• Os installation methods by ghost and disk cloning methods by softwares,

• Windows os all versions installation and troubleshooting,

• Installing,configuring and administrating windows server 2008 & 2012,

• Adding server roles configuration,

• Internet access point configuration,

Care IT Solutions india pvtltd,

Customer Support Engineer,

Nov 2014 - May 2015,

Chennai,Tamilnadu.

ROLES ANDRESPONSIBILITIES

• Field Support,

• Parts replacement for desktops and laptops,

Hardware and software troubleshooting,

TECHNICALSKILLS

Ms office,

Windows Administration,

linux Administartion

Networking,

Basic knowledge in active directory and servers,

Basic knowledge in installing OS through VMWare,Hyper-V and oracle virtual box and troubleshooting.

PERSONALINFORMATION

Fathers name - T.kanjamalai

DOB - 17/05/1992

Gender - Male

Marital Status - Single

Passport number - N5791415

Language known - Tamil,English(read,write,speak)

Permanent address - 30,mullai st,periyarnagar,udaiyargdi(po),kattumannarkoil(tk) Cuddalore(dt)-608301

Pan Number - BIOPV9830N

Blood Group - B(+ve)

DECLARATION

I here by declare that the above mentioned details are true to the best my knowledge Place :

Date :

Signature

(k.venkatesan)

Contact this candidate