MUHAMMED ASHARAF

Add: Al qasimiya, Sharjah

Cont: 050-*******

Email: adkobz@r.postjobfree.com

Personal Objective

A dynamic leader with a successful record of managing diverse warehouse. To further my professional career with an executive lever management position in a world class company. Seek to diversify my skills and knowledge in the larger industry as a part of organization.

Profile Expertise

Personal Management Skills

Manpower Leadership and Training Skills

Organizational Skills

Warehouse Management

Planning and Goal Setting

Accountability

Flexibility and Adaptability

Time Management

Personal Ethics

Positive Attitude to Personal Health and Stress Management

Employment History

Position: Logistics/Warehouse & Customer Service Manager

Duration: NOV 06, 2016 to present

Company: DANUBE GROUP OF COMPANY FZCO

Company Industry: HOME FURNITURE BUILDING MATERIALS,LOGISTICS

Location: GATE NO. 4, JEBEL ALI FREEZONE, DUBAI

Department: LOGISTICS/WAREHOUSE DEPARTMENT

Job Description:

Strategically oversee and manage Logistics, warehouse, Transportation and Customer service in compliance with company’s policies and vision.

Initiate, coordinate and enforce optional operational policies and purchases.

Liaise and negotiate with suppliers, manufactures, retailers and consumers.

Adhere to all warehousing, handling and shipping, legislation requirements.

Keep track of quality, quantity, stock levels delivery times, transport cost and efficiency.

Maintain standards of health and safety, hygiene and security.

Plan work, assign tasks appropriately and appraise results.

Meet cost, productivity, accuracy and time lines targets.

Receive feedback and monitor the quality of services provides.

Handling complaints and queries (from customers and staff)

Providing help and advice to customers using your organization’s products or services.

Analyzing statistics or other data to determine the level of customer service your organization is providing.

Leading or supervising a team of customer service staff.

Investigating and solving customer’s problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

Communicating courteously with customers by telephone, email, letter and face-to-face.

Helping to build good customer relations.

Set reasonable customer satisfaction goals and works with the team to meet them on a consistent basis.

Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.

Authorizing refunds or other forms of compensation to customers.

Position: WAREHOUSE MANAGER

Duration: DEC 02, 2009 – TO OCT 20, 2016

Company: UNITED GROUP – UNITED FURNITURE

Company Industry: HOME FURNITURE & INTERIORS

Location: SHEIKH ZAYED ROAD, DUBAI

Department: WAREHOUSE & LOGISTICS DEPARTMENT

Job Description:

Oversee the majority of all the warehouse transactions, deliveries, distributions and operations.

Maintain physical condition of warehouse by planning and implementing new design layouts.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Stores product by designating storage areas; adjusting storage areas according to production and shipping requirements; updating location database.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Completes warehouse operational requirements by scheduling and assigning employees following up on work results.

Maintains warehouse staff by recruiting, selecting, orienting.

Maintains warehouse staff job results by coaching, counseling and disciplining employees planning monitoring and appraising job results.

Documents actions by completing forms, reports, logs and records; maintaining databases.

Liaising with customers, suppliers, other departments and transport companies.

Responding to and dealing with customer communication by email and telephone.

Organizing the recruitment and training of staff, as well as monitoring staff performance and progress.

Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.

Producing regular reports and statistics on a daily, weekly and monthly basis.

Manage stock control and reconcile with data storage system.

Visiting customers to monitor the quality of service they are receiving.

Maintaining standards of health and safety, hygiene and security in the work environment.

Overseeing the planned maintenance of vehicles, machinery and equipment.

Briefing team leaders on the issues for that particular day.

Maintain appropriate inventory levels, stock rotation and minimize product of loss control.

Responsible for personnel decisions within the warehouse department.

Education Attainment

Highest Education: BACHELOR DEGREE

Education Field: Science and Technology

Course: B.C.A (Bachelor of Computer Application)

School/University: CALICUT UNIVERSITY

Location: KERALA, INDIA

Education Level: DIPLOMA ATTAINED

Education Field: Fire & Safety

Course: DIPLOMA IN FIRE AND SAFETY ENGINEERING COURSE

School/University: NIFE ENGINEERING COURSE

Location: KOCHI, KERALA, INDIA

Operational Skills

PUBLIC RELATIONS

SYSTEM TRAINING SKILLS

PEOPLE/MANPOWER TRAINING

WAREHOUSE INVENTORY MANAGEMENT

BUSINESS MANAGEMENT

Training & Seminar

Other training and seminars are available upon request.

Personal Information

Age: 36

Date of Birth: January 24, 1984

Gender: Male

Civil Status: Married

Passport no: M9449340

Visa status: Employment Residence Visa

Nationality: Indian

Language: English, Hindi, Urdu, Malayalam, Tamil

UAE Driving License No: 1980617-DXB

Information and References

Available upon request

I hereby certify that all the above details and information mentioned are true and correct through the best of my knowledge and beliefs.

MUHAMMED ASHARAF

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