Food Safety Front Desk

.

Shinewin Alex Abraham

Mumbai,India.

Mobile: 937-***-****

E-mail: ************@**********.***

Over 3 years of Canadian experience in Hospitality and Customer Service

Trained in using Synix software-PMS Front Desk agent in Days Inn Hotel, Kamloops

Graduate in Bachelor of Commerce with Major in Accounting

Proficient in Microsoft Excel, Word, Power Point.

Excellent communication skills and always a team player

Bilingual: English, Hindi, Arabic

Possess strong communication, leadership, interpersonal, relationship management and analytical skills.

Passionate to learn new concepts quickly and innovative ideas for achieving best results.

Experience

Restaurant Server

• Conducted final check of food items prior to serving customers to ensure quality maintenance.

• Ensured the cleanliness of dining area and food items before serving.

• Assisted others in carrying out their part of preparing/serving meals.

• Maintained serving standards and followed all regulations while performing duties.

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

• Success multitasking while remaining professional and courteous in fast-paced environments.

• Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.

Night Auditor

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Process invoices, post checks to vendors and distribute employee checks

Respond to guest complaints, requests and emergencies

Reconcile all accounts in a timely manner

Verify that all EOD work has been performed by other departments

Schedule guest wake-up calls and reservations for the following day

Respond to guest inquiries, concerns and complaints as needed

Answer phones and place reservations

Educational Qualifications

Logistics and Supply Chain Management Certification (2015)

Bachelor of Commerce with Computer Application, Mahatma Gandhi University (2012-2015)

Reference available upon request.