Service Representative Customer

Tushar Wasan

Customer Service Representative

New Delhi +91-987******* ***********@*****.***

October 2019 -

Till Present

November 2017 - July 2019

Customer Service Representative

Prometric Testing Pvt. Ltd

Achieved 99.33% quality score.

Customer appreciation recognition email.

Rewarded multiple times for giving highest productivity on chats. Content Associate

Foodpanda-Ranila Online Services Pvt. Ltd

Achieved multiple times star performer employee under rewards & recognition program. Received salary increment immediately upon completion of probation period. June 2015 - May 2017

July 2011 - May 2015

Masters in Business Administration, Distance

Learning

Bharati Vidyapeeth University

Major in Marketing

Bachelors in Business Administration

Bharati Vidyapeeth University

Marketing

Passed 12th from 2010 - 2011

St. Michael Senior Secondary School

Major in commerce with 75%

Passed 10th from 2008 - 2009

St. Michael Senior Secondary School

with 78%

Communication

Work experience

Education

CBSE Board

CBSE Board

Skills

I have been active on live communication software and have also been praised in my previous organization for content writing. I am good at listening, content writing, speaking and reading skills.

Punctuality

I am a sincere employee and punctuality is on top priority for me. I follow it in both my professional and personal work.

Ambitious & Hard working

I always look up-to on learning something new and using my leanings I work upon my current profile.

Technology Driven

Worked on tools such as salesforce, Zendesk, Oracle Service Cloud, Outlook, Google sheets etc. I have basic skill set of using MS office, MS Word, MS Excel. I am also active on digital platform like Instagram, Facebook, Linked In etc. Job Responsibilities at Prometric Testing Pvt. Ltd.

• Provides interface between customer and company.

• Responsible for interacting with the clients and solving their queries on live chats by handling three chats simultaneously.

• Maintaining the records of customer interactions and follow up with the clients.

• Provided feedback of the clients to the concerned departments and authorities so as to improve the services.

• Followed up ensuring relevant actions were taken on clients complaints.

• Acting as a point of resolution for customers who have complaints.

• Using good judgement and initiative, developing resolutions to complaints by chats.

• Following correct escalation procedures to Line Management and/or Customer Relations.

• Obtain and evaluate all relevant information to handle inquiries and complaints.

• Direct requests and unresolved issues to the designated resource.

• Record details of inquiries, comments and complaints and actions taken.

• Communicate and co-ordinate with internal departments.

• Make independent decisions to resolve customer issues with strong problem solving and analytical skills.

Job Responsibilities at Foodpanda-Ranila Online Services Pvt. Ltd

• Created and edited the content for global vendors to feature on website.

• Adhered to predefined quality standards. Ranges from inputting data, menu items, prices etc.

• Developed and retained knowledge about most cuisine types and was responsible for proofreading and auditing.

• Responsible for menu creation and updating for global vendors to feature on website.

• Contributed towards building a common knowledge base, which can be used as the basic and first point of reference while generating a menu.

• Got timely appreciations from clients for putting up images which helped them in boosting their sales.

• Responsible for handling uploads and updates of Listing, Hero and Dish images for 21 Countries including European and Asian Countries, Canada and Australia.

• Responsible for overseeing the day-to-day operations of new joiners, distributing the workload evenly amongst new joiners and making sure motivation and performance are maintained.

• Involved in external communications with account managers and sales representatives of different countries.

Summary

Created with

• Taking training sessions regarding photo uploads for the new joiners and promoting cross training within the team.

• Worked on various platforms like Zen desk, Salesforce.

• Received various “Star of the team” recognition in this duration.

• Health and Fitness

• Singing and Dancing

• Sports

• School topper is CBSE 12th Board in English.

• Secured first position in Intra College Sports Championship in Carom. Interests

Achievements

Contact this candidate