Customer Care Food Safety

Curriculum Vitae

Rachel Irene Finn

PERSONAL INFORMATION:

FULL NAME: Rachel Irene Finn

BIRTH DATE: 1973/05/29

IDENTITY NUMBER: 730**********

ADDRESS: ** ******** ****, *******, ***********, 4930

CONTACT No. 071-***-****

MARITAL STATUS: Married

DEPENDENTS: 2

EDUCATION:

HIGH SCHOOL: Vaalpark High School

Matriculation 1990

English, Afrikaans, Mathematics

Accounting, Geography, Physical Science

OTHER: Vereeniging Technical College N3 1991

Computer Practice – Passed with Distinction

WORK HISTORY AND EXPERIENCE:

1992 – 1993

Upstairs at Erics Restaurant, Sunnyside, Pretoria

Casual Waitress

1994 – 1995

Cortina Restaurant Stellenbosch

Reception

Front of House Management: Supervision of Waiters, Table Allocation

Book Keeping: Daily cashing up, Casual Wages calculations, CRJ & CPJ

1995 – 2013

Coachman’s Inn Restaurant, Sandton, Johannesburg:

Reference - Owner: Nick / Anita Nicola 011*******

Reception.

Front of House Management: Supervision of Waiters, Training of Waiters, Table Allocation, Event Planning, Menu Design.

Book Keeping: Daily cashing up, Casual Wages, Time Management Permanent Staff, Petty Cash Journal & Cash Book, Menu Costing, Capturing Invoices & Stock on computer system (Cuisine Management), Stock Taking.

Karavas Properties:

Restaurant Owner had a Rental Property Business which I assisted with.

Book Keeping: All invoicing and payment capturing for rental properties.

2015 – 2019

Pick ‘n Pay Stutterheim:

Reference - Owner: Lyle / Debbie Mundell 043*******

Administration: Use of computer programmes: SAP, Pricer and VSM – Inter department transfers, Stock Wastage & Reduced to Clear pricing. Daily & Monthly reports for the various transactions. Technical support for store: for example facilitating price changes, fixing minor problems with hardware or software.

Receiving: Full receiving training – relief receiver for store.

Signage: Checking and putting up of signage for the store and creation of signage not supplied by head office.

Food Safety & Occupational Health & Safety – Responsible for administration. Making sure documentation up to date and all reports completed for Auditor / Inspectors. Responsible for accompanying all Inspectors & Auditors around the store.

Customer Care: Dealt with customer complaints / queries. Facilitated usage of PnP products such as Smart Shopper / Tyme Banking.

PERSONAL STRENGTHS:

Administrative skills; Customer liaison and working personally with customers; Adaptable, resilient, patient and a quick learner (especially with regard to computer programmes); Creative at technical problem solving.

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