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Customer Care Manager

Location:
Ibadan, Oyo, Nigeria
Salary:
60,000 -100,000
Posted:
March 06, 2021

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Resume:

ZAINAB OLUWAKEMI BALOGUN

**, ******* ******, ***-*** road, Sawmill, Ibadan, Oyo state.

+234********** +234**********

adko2t@r.postjobfree.com

PERSONAL SUMMARY

Seeking an opportunity with an organization that rewards performance, and has a position with the potential for growth that is part of the Organization's vision for the future. PROFESSIONAL SKILLS

• Excellent organizational skills, time-management skills and communications skills.

• Had leadership training and demonstrates ability to manage budget.

• Excellent interpersonal and collaboration skills, a strong customer focus, as well as excellent judgment and decision making abilities.

• Demonstrates creative, practical problem solving skills.

• Strong leadership skills and demonstrated critical thinking. ACADEMIC QUALIFICATIONS

B. ED. Education Management

Osun State College of Education, Ilesa (Affiliated to University of Ibadan) 2015 – 2018 NCE. Business Education

Emmanuel Alayande College of Education 2011 – 2014 National Examination Council (NECO)

Liberty Secondary Commercial Academy 2003– 2009

WORK EXPERIENCE

Secretary to the Head of Department (Education)

Ibadan North Local Government Secretariat, Ibadan, Oyo state. Dec., 2019 – Nov., 2020

• Performed a wide range of clerical and administrative functions including department reception, filing and distribution and reporting functions.

• Maintained department files, records.

• Responsible for ensuring up-to-date reporting including employee time and attendance, expense reports

• Completed other works as requested.

Marketing Operations Manager

BlackSeed Venture, Ibadan, Oyo state. Aug., 2018 – Nov., 2019

• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.

• Conducted effective behavior based sales huddles daily with the team to focus on the behaviors that would convert to sales.

• Managed conflict resolution between staff/customers with a view to bring harmony in view. Marketing Operations Manager

Wemak Enterprises, Ibadan, Oyo state, May, 2009 – Oct., 2011

• Ensured product marketing services and operations supported all company initiatives and goals.

• Developed direct reports while exercising a high degree of decision-making and ownership.

• Redeveloped policies, procedures and quality control standards decreasing errors by 20%.

• Analyzed competitive marketing strategies in an effort to offer innovative products and strategic market integration of new concepts.

INTERESTS

• English (Fluently), others include Yoruba (Native)

• Cooking, Organizing events, Making new connections. REFERENCES

References available on request



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