Customer Care Manager
Resume:
ZAINAB OLUWAKEMI BALOGUN
**, ******* ******, ***-*** road, Sawmill, Ibadan, Oyo state.
************@*****.***
PERSONAL SUMMARY
Seeking an opportunity with an organization that rewards performance, and has a position with the potential for growth that is part of the Organization's vision for the future. PROFESSIONAL SKILLS
• Excellent organizational skills, time-management skills and communications skills.
• Had leadership training and demonstrates ability to manage budget.
• Excellent interpersonal and collaboration skills, a strong customer focus, as well as excellent judgment and decision making abilities.
• Demonstrates creative, practical problem solving skills.
• Strong leadership skills and demonstrated critical thinking. ACADEMIC QUALIFICATIONS
B. ED. Education Management
Osun State College of Education, Ilesa (Affiliated to University of Ibadan) 2015 – 2018 NCE. Business Education
Emmanuel Alayande College of Education 2011 – 2014 National Examination Council (NECO)
Liberty Secondary Commercial Academy 2003– 2009
WORK EXPERIENCE
Secretary to the Head of Department (Education)
Ibadan North Local Government Secretariat, Ibadan, Oyo state. Dec., 2019 – Nov., 2020
• Performed a wide range of clerical and administrative functions including department reception, filing and distribution and reporting functions.
• Maintained department files, records.
• Responsible for ensuring up-to-date reporting including employee time and attendance, expense reports
• Completed other works as requested.
Marketing Operations Manager
BlackSeed Venture, Ibadan, Oyo state. Aug., 2018 – Nov., 2019
• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
• Conducted effective behavior based sales huddles daily with the team to focus on the behaviors that would convert to sales.
• Managed conflict resolution between staff/customers with a view to bring harmony in view. Marketing Operations Manager
Wemak Enterprises, Ibadan, Oyo state, May, 2009 – Oct., 2011
• Ensured product marketing services and operations supported all company initiatives and goals.
• Developed direct reports while exercising a high degree of decision-making and ownership.
• Redeveloped policies, procedures and quality control standards decreasing errors by 20%.
• Analyzed competitive marketing strategies in an effort to offer innovative products and strategic market integration of new concepts.
INTERESTS
• English (Fluently), others include Yoruba (Native)
• Cooking, Organizing events, Making new connections. REFERENCES
References available on request
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