Front Desk Office

Sheila Vollmar

Toledo, OH ***** Phone: 419-***-****

Professional Summary:

Detail oriented (Compliance Administrator and / or Front Desk Office Receptionist, with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in [Microsoft programs and Adobe programs] with accuracy in data entry and reservation management. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills:

• Telephone etiquette • Researching skills

• Office administration • Scheduling appointments

• Decision-making abilities • Problem-solving

• Sensitive information handling • Forms management

• Office supplies inventory management. • Customer service

• Administrative writing experience. • Organization and time management

•Experience in [Microsoft Office. Word, Excel, and Outlook)

•Experience in [Adobe Acrobat Reader, Adobe Illustrator]

WORK HISTORY: 03/2019 to 11/2020

FRONT DESK RECEPTIONIST/RSS (RESIDENTIAL SUPPORT STAFF)

Woodlands Assistant Living I Ottawa Hills, OH

I worked by myself in the office on the weekends, also filled in during the week when needed. I did all office work, on the weekend, filing, answering phones, and front door, taking temperatures, and scheduling visits. I sanitized between visits and had all visitors fill out proper forms for Covid questioners, along with taking temperatures of visitors. I also took care of resident’s activities. - Called bingo, set up movies, ice cream bar, WII bowling, parties, parades, etc. For Residential Support, I assistant in answering emergency calls from residents, helped pick them up if they had fallen or called 911 if needed. I provided transportation with company vehicle for residents. Extra duties included, cleaning common areas, helping in the kitchen, help set up and serve in the dining room / patio area, delivering meals, help take out garbage. Created computer documents for activities schedule, menus, and posted notices. Made daily announcements for activities. Did daily check in of all residents. I also help residents fix their TVs, clocks, and computers. Helped residents with anything else needed, printouts of directions, copies, research of any questions asked, to obtain answers for the residents.

COMPLIANCE ADMINISTRATOR/REGULATORY 10/2008 to 12/2018

The Andersons Inc. I Maumee, Ohio

I Registered professional and agricultural products in all 50 states, sometimes overseas. I did renewals for all products in all states once yearly. I submitted paperwork for licenses and permits, in all states. I did tonnage reports (we had to report the amount of fertilizer sold in each state and pay the fees associated with the tonnage amount sold) in all 50 states. I did check requests for regulatory costs and mailed out reports and checks within tight deadlines avoiding any penalties. I did label reviews, proofreading and making sure all technical and legal label copy was present when needed. Extra jobs: I worked helping with Marketing, did data entry of survey answers, did copies, electronically filed documents, put together product promotion examples for agricultural events (shows), and did misc. jobs when asked and needed. I worked with Customer Service. Answering customers (by phone or email). When needed. I directed customers to our website for answers about products - registration status, prices, uses, sales locations, and misc. I filed customer order documents for future reference, and other tasks asked or needed.

GRAPHIC ARTIST (18 Years) - Northcoast Typographics - Port Clinton, OH - 2 years - 1986-1988

Sun Chemical (Graphics) - Maumee, OH - 16 years, 1988/89-2004/05

Education: Associate of Arts I Graphic Design

Terra Community College, Fremont, OH GRADUATED 6/1986

Graduated -Magna Cum Laude 3.75 GPA. Classes in layout and design, photography. including dark room photo developing. screen printing. and computer typesetting, airbrush, and calligraphy, also general studies.

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