Project/Operations Manager
Resume:
**.*.**********@*****.***
Ph* Blk13 Lot 35 Northgate
Sarmiento, Muzon,
CSJDM Bulacan 3023
About me
Experienced professional with a
demonstrated history of working
as a Project Manager; an ESL
Teacher and Language Trainer in
both Primary and Adult level; in
the food & Beverages, hospitality
and customer service oriented
industry; practiced my
accounting profession with the
focus in Accounts Receivable/
Collections.
Jun 2020 - Dec 2020 Business Project Manager
(Project Based)
Konganbuddies Marketing Inc.
Overall responsible for the successful planning and execution of project.
To submit business proposals/planning, design operational plan, company framework, etc.
Design company SOPs, OKRs, and KPIs to align the employees with the company’s goals.
Manage the company’s social media accounts.
Responsible for managing the marketing team’s project for sourcing potential clients to help reach the sales target.
Implement solutions for operational process improvement. Apr 2018 - May 2020 ESL Teacher / Trainer
Caramel English: Institute of American English
To prepare lesson plans and teach English to learners of English as second language.
Deliver the lessons according to the school’s curriculum.
Conduct training with co-teachers for continuous teaching techniques development.
Employment History
Jan 2017 - Dec 2017 Operations Manager
MYSpafe Spa and Cafe
Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services (HR and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Skills
Excellent Communication skills,
Knowledge in Microsoft
applications, Human Relations,
Logistics Management, Business
and Marketing Management,
Excellent learning ability, Team
leadership, Tolerant and flexible
Educational Background
2009-2013 BS Accountancy
Philippine School of Business
Administration - QC
Scholar
Leadership Awardee
Outstanding Student
Jun 2015 - Dec 2016 F&B and Operations Executive
RASEL Catering Singapore PTE LTD
Responsible for over-all operations in terms of quality, service, logistics and distribution function.
Manage client relationships pre-event, during and post-event.
Maintain a commitment to customer service and guest satisfaction. Perform all guest contact activities such as serving food and beverage, answering guest questions, etc. in a cordial, efficient and professional manner
Ensure that the food and beverage is served while maintaining a consistent presentation and proper
temperature.
Employment History (cont..)
Oct 2013 - May 2015 Credit and Collections Associate Rockwell Leisure Club, Inc.
Communicating with customers (verbally, via email, letter or fax) to reconcile customer accounts. Communications will involve requesting past due payments and clarifying charge-backs, deductions, and allowances. Attend client’s billing concern in a face-to-face manner or through phone calls/emails.
Balances monthly billing statements for existing clients after changes are entered into billing system and make
adjustments as necessary to the statements.
Responsible for maintaining the accounts receivable aging for certain customers, receiving incoming customer payments, entering cash receipts and completing bank deposits.
Conduct an audit with the daily collection report posted in the system.
Certifications
Certified Lean Six Sigma Yellow
Belt
21st Century Leadership
Essentials
21st Century Communications
Essentials
TESOL Certification
Global TESOL Canada
240 hour program
TESDA Certification
Plan Training Session
Developing Training Curriculum
Development Programs for
communication skills
Training and Seminars for
developing Interpersonal
Skills
Interests
Apr 2013 - Oct 2013 Inventory Auditor
Prostar Sports Philippines Inc.
• Conduct physical inventory count of all company’s main products (ei, sports apparel, shoes and accessories)
• Achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories worked.
• Ability to work assigned shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours on occasion
• Reconcile store inventories, deliveries, sales and pull-out from the system versus hard copies.
• Conveying detailed or important instructions or ideas accurately and quickly.
Contact this candidate