Sales Service
Resume:
Tarun
Lakhyani
Team Leader
Contact
Address
Ahmedabad, Gujarat,
382330
Phone
**********@*****.***
Skills
Key performance indicators
Client Service
Knowledgeable in dynamic
client metrix tools (
undisclosed as confidential )
Employee Evaluation
Sales expertise
Operations monitoring
Team building
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co- management and top-level leadership. Excellent trainer and mentor. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Strong business acumen and managerial.
Work History
2020-01 -
Current
Team Leader
Etech Global Services, Gandhinagar, Gandhinagar
• Weekly US based client/vendor manager meetings
to review team performance.
• Mentored and guided employees to foster proper
completion of assigned duties.
• Provided constructive criticism regarding quality assurance on chats and calls.
• Measured customer support success with clear
metrics to attain 100% of Timeframe goal.
• Established open and professional relationships with team members which helped resolve issues and
conflicts quickly.
• Demonstrated knowledge of company mission and
goals and mentored employees in reaching
objectives aligned with company core values.
• Coached team members in customer service
techniques, providing feedback and
encouragement toward reaching sales goals.
• Led team of 10 members while providing
exceptional customer service.
• Assisted trainers with new hire processing and
existing training programs.
2016-07 -
2019-12
Customer Service Representative ( Chat )
Etech Global Services, Gandhinagar, Gujarat
• Worked with US customers to understand needs and provide excellent service.
• Used critical thinking to break down problems,
evaluate solutions and make decisions.
• Solved customer challenges by offering relevant
solution based on needs.
• Boosted sales by conferring with customers to
evaluate Product or Service requirements and
recommend best-fit company offerings.
Education
2015-04 -
2018-08
Bachelor Of Commerce: Business
Administration
GLS University - CG Road, Ahmedabad
Accomplishments
• Certified with coaching tactics course and Fred
Pryor leadership course.
• Attended monthly biz library courses for leaders.
• Received top team twice shortly after being
promoted.
• Received 30 + Top performer certificates within a team of 110+ agents.
• Received multiple times top performer for a quarter as an associate.
Interests
Streaming documentaries and Tv shows. Favourites: The big short, Enron, and the pursuit of happyness.
Reading business books and listening to podcasts.
Favourite: The bet David show and brilliant idiots. Going on trips.
.
Contact this candidate