Project Manager
Resume:
JITENDRA KUMAR SHUKLA
Experience
Aug ****- Present
Project Manager • Qarmatek Services Pvt. Ltd. •
Ahmedabad, Gujarat
The Qarmatek has been promoted up by a group of Indian and managing advanced Repair and Manufacturing Services for Electronic products for the Telecom and Automotive sectors. The logo depicts the repair and manufacturing cycle and our commitment to repair, reuse and recycle assets for a greener world.
As a project manager, I am looking after the Life cycle management of renewed smartphones- Mobex brand of Qarmatek.
And also taking care of the “End to End” after sales service (L3-L4 service) for Jio mobile handsets & other devices.
Responsibilities:
Smartphone:
Direct management at Repair Floor activity-
1. Resource Planning and Optimization
2. Floor Operation & Management
3. L-4 repair activity & arrange training for the smooth operation. 4. Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
& Program Efficiency.
5. Product Quality insurance.
6. Revenue plan, execute & Billing follow-up.
7. Escalation management.
8. Spare part procurement & its Quality Insurance. 9. MSL planning & procurement.
10.Reports, audit & store management
Summary
Currently designated
as Project Manager at
Qarmatek Services
Pvt. Ltd. "Life cycle
management of
renewed smartphones-
Mobex"
"Working for over 15
years, I believe that to
be effective, you must
be direct and
approachable with an
open door policy,
which makes it easy
for project members to
discuss issues or
problems as they
develop. You must
know not only to work
in good times but also
how to tackle with the
risks."
ADDRESS
284/4 Marla
Gurugram, Haryana-
122001
India
PHONE
*******@*****.***
WEBSITE
www.sites.google.co
m/view/jitendra-
shukla
In LinkedIn Profile
www.linkedin.com/in/jitend
ra-kumar-shukla
2
Coordination with sales team:-
1. Call center & social media management.
2. Customer lead generation & follow-up.
3. Defective handsets Pickup & drop activity.
4. Defective handsets procurement.
5. Support to Finish Good products sales planning
6. Vender development
Jio L3-L4 after Services:
1. Floor Operation & Management
2. L-4 repair activity & arrange training for the smooth operation. 3. Resource Planning and Optimization
4. Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
& Program Efficiency.
5. Product Quality insurance.
6. Quality review & plan for improvement
7. MSL planning & procurement.
8. Defective spare reconciliation
9. Reports, audit & store management & monthly audit 10. Revenue plan, execute & Billing follow-up.
11. Escalation management & customer coordination. 12. Review the program evaluation & performance
13. PNL evaluation
Feb 2012– Jul 2020
Program Specialist • Ivy Technology (Formerly
iQor>Jabil>Telmar) • Gurugram Haryana
Ivy Technology (formerly known as iQor, previously Jabil, previously Telmar) iQor Global Services India Private Limited is an industry leader in providing Lifecycle Management Solutions for Multi-vendor telecom and IT equipment. iQor is a leading provider of multi-vendor repair for telecommunication, IT and power products. iQor India provides multi-vendor repair, spare parts management, Carry-in Centers, Field services and project management services to top notch OEMs as well as leading Service Operators through its Repair hubs in metro cities and Carry-in center network in India. Father’s name: Krishna Kant
Shukla
Date of Birth: 25th Dec. 1981
Language Known: Hindi,
English
Gender: Male
Marital Status: Married
Permanent Address: Pipra
Bhitowra, Emilia Rupee,
Gonda (U.P.), Pin - 271601
PERSONAL DETAILS
3
I had taken care of the “End to End” activity of After Sales Service process of JIO for the mobile phone and other telecom equipment in iQor (exclusive service partner of JIO in India).
Projects- L3/L4- Repair & Refurb process, DOA-process, Pallet program of EC
(Electronic Change) & Software of pre-sales in high volume of multi ODM & multi product of Jio, i.e. Foxconn, Innopia, NT-More, HCT, JSR, AM Telecom, Megaphone, Huyie.
I have also dealt in multi project i.e. Lava mobile, Carbonn Panasonic, Reliance- Jio (LYF), Micro-Max DOA, harvesting, L1 to L4 level, Tata Sky STB, Cisco STB, ZTE mobile service center at iQor (IVY)
Activities- 1. Pre-Inspection, 2. WH activity, 3. Logistics, 4. Floor Operation, 5. Quality, 6. Spare parts planning & Management. 7. Technical information transfer & training. 8. Preparation Billing & Reports. Responsibilities:
Workforce Management and Development
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Program Efficiency and SLAs
Strong service delivery governance for monitoring the key deliverables of the Program
Resource Planning and Optimization
Process Control and adherence enforcement
Proactive Handling of Customer Escalations and timely resolution
Continual Improvement Planning
Make Production plan as per project requirement & execution.
Managing team for getting required output within defined TAT.
Provide training to engineers & develop the process for repair and validate them.
Communicate the customer and vender for requirement.
Maintain daily, weekly and monthly report.
Maintain inventory status and internal audit.
MSL planning as per requirement.
4
Feb 2008– Jan 2012
Team Leader • ZTE Telecom India Pvt. Ltd. • Gurugram, Haryana
ZTE Corporation is the pioneer of China’s telecommunications equipment manufacturing industry, and a comprehensive provider of telecommunications equipment, mobile terminals and services. With its three-product series, i.e. wireless, network and terminal (mobile phone) in the field of wireless products, ZTE is capable of providing total network solutions in CDMA, GSM, WCDMA, SDH products.
Team Leader cum Technical Support Engineer
Responsibilities:
Production plan as per project requirement & execution.
Managing 15 engineer’s team for getting required output within defined TAT.
Interface with project team & QC team for maintain quality standard.
Production analysis & Cost management report submission to higher management.
Repairing all ZTE CDMA/GSM handsets/FWP/Modems up to level 3.
Repairing dealing with circuit details and in-depth self-troubleshooting.
Preparation of technical documents.
Aug 2007- Feb 2008
Service Engineer• Samsung India Electronics Pvt. Ltd• Okhla, Delhi
Samsung is pioneer of world’s telecommunication equipment com telecommunication equipment manufacturing industry and a comprehensive provider of telecommunication equipment, Mobil terminals and service. With its three-product series, i.e. wireless, network and terminal (Mobile phone) In the field of wireless, LCD, TV, laptop, washing mashing, oven, audio &video system.
Service Engineer
5
Job Responsibilities
Diagnose problems, repairing & troubleshooting of mobile phone.
Calibration, download s/w, check all level Q C by tester
Collaboration with RND team, discuss for phone problems, give them suggestion for implement.
Provide training to engineer L3 level & solve their problems.
Solve out costumer escalation & give them estimate for out warranty mobile phone.
To maintain data (history) in SAP system for every handset. May 2006- Jul 2007
Diploma Training Engineer• ZTE Telecom India Pvt. Ltd.
• Gurugram, Haryana
Job Responsibilities
Diagnose problems, repair & troubleshooting of CDMA & GSM mobile phone.
We change BGA I Cs like MSM, flash.
We have got L-3 level certificate by ZTE Telecom India Pvt. Ltd. May 2002- April 2003
Apprenticeship• Indian Telephone Industries Ltd. • Mankapur, Uttar Pradesh
I.T.I. Ltd. Mankapur, Manufactures of telephone exchange CSN exchange, E10B, Max-L, PCB Fabrication, High breed component fabrication. Job Responsibilities
Testing of CSN Card.
Visual inspection & remove of fault of CSN Card. Education
6
• A certification courses of TL9000, R5.0 requirement and R4.5 measurements by UL DQS India Pvt. ltd.
• Graduation from Dr. R.M.L Awadh. University, Faizabad, UP in 2004
• Three years’ diploma in electronics engineering from Govt. Poly tech. Gonda recognized by B.T.E., U.P. in 2001
• Intermediate from U.P. Board ALLAHABAD in 1998
High School from UP Board Allahabad in 1996
Strengths and Skills
Project Management, Team Leadership, Problem-Solving Skills
A dynamic and hardworking go-getter with abilities to accept challenges and deliver results
Ability to innovate and adapt to new situations
Disciplined, dedicated, and committed
Microsoft Office
Achievement oriented with excellent people management skills hard worker and team facilitator
Strong communication, interpersonal, learning and organizational skills
Leadership & Projects
I have handled multiple projects with strength of 100-150 team members working under.
For now, as a project manager, I am looking after the ‘Life cycle management’ of renewed smartphones- Mobex.
And also taking care of the “End to End” after sales service (L3-L4 service) for Jio mobile handsets & other devices.
In iQor (Ivy Technology), I had taken care of the “End to End” activity of After Sales Service process of JIO for the mobile phone and other telecom equipment in iQor (exclusive service partner of JIO in India). Projects- L3/L4- Repair & Refurb process, DOA-process, Pallet program of EC (Electronic Change) & Software of pre-sales in high volume of multi ODM & multi product of Jio, i.e. Foxconn, Innopia, NT-More, HCT, JSR, AM Telecom, Megaphone, Huyie.
I have also dealt in multi project i.e. Lava mobile, Carbonn Panasonic, Reliance-Jio (LYF), Micro-Max DOA, harvesting, L1 to L4 level, Tata Sky STB, Cisco STB, ZTE mobile service center at iQor (IVY) Activities- 1. Pre-Inspection, 2. WH activity, 3. Logistics, 4. Floor Operation, 5. Quality, 6. Spare parts planning & Management. 7. Technical information transfer & training. 8. Preparation Billing & Reports
Contact this candidate