Executive manager, Sr.Executive Admin
Resume:
Ms. Johnnie Steward
Humble, TX 77346
*************@*****.***
EMPLOYMENT:
February 13, 2009 to present
Work from home – Freelance, Contractor
Freelance –
oCo-owner of Space City Limited
oTax preparation
oResearcher
oProof reading (detail oriented), writer
oCollaborator and more for Writers/Authors/Illustrators
oVirtual Personal Assistance
oPhotographer and videographer
oManual/Process writing
Contractor Assignment – Petrustech, Oil and Gas Company
Project Manager. Development/Start-up Manager for new business:
oManaged real estate location for new office and warehouse design buildout
oDesigner, Planner, scheduler
oLandlord negotiations
oFurnishings, Signage, etc.
oDeveloped, implemented and lead Safety program
oBudget and expense management. Identifying efficiencies and improvements
oManaged Business Continuity Planning
oAccounts payable/receivable, bookkeeping
oHuman Resources – hiring, new hire set up, counseling, terminations, etc.
oPhone scripting
oEvent Planning (all aspects)
oPurchasing manager, inventory control
oAudit process managing
oWriter and Manager of policies, processes and business functions
oStrategic development of in all aspects to ensure alignment with business goals, needs, cost improvement and implementation of controls processes
American Express/Key Corporation
Dec. 1, 2004 to Feb. 12, 2009 - Key Corp./ Key Equipment Finance (Formerly American Express Business Finance) - Senior Corporate Management - Facilities and Corporate Real Estate across the US
May 6, 2002 to Nov. 30, 2004 - American Express Business Finance - Sr. Executive Assistant – Credit Card and Corporate Purchasing Dept., Assistant to the VP of Operations
Sept. 8. 2001 – May, 3 2002 - American Express/Exxon Travel Service - Office Administrative Manager
oCorporate experience in Project management managing all duties and staff while working from home as well as when traveling to multiple locations. Virtual skills for 13+ years, virtual staff assistance and set up, team management
oFacility Manager - Managing across multiple locations in the US - call center environments, sales (onsite and/or remote), etc., multiple departments
oWork station setup to include equipment installation (onsite and/or remote)
oAudit compliance
oSpace planning and blueprint design, build outs, oversee construction, all moves for office growth
oFire Marshall - Managed safety programs at all sites, small to high rise. Fire drill management
oCorporate travel booking for management (including myself) for both domestic and abroad.
oManaged corporate real estate locations for Virtual and/or Executive Suites for the sales employees.
oManaged Business Continuity Planning
oBudget and expense management
oHuman Resources liaison. Experience in hiring, on-boarding, counseling and terminations
oPhone scripting
oCorporate event planning
oPurchasing manager
oStrategic development of Facilities programs to ensure alignment with business goals, needs, development and implementation of controls processes, identified efficiencies and improvements
oProcess Writer for policies, processes and business functions
oC level executive support
oProject management/implementations
oPresentation designing and distribution
oTrainer, teacher, speaker, writer of processes and training guides
oAttendance tracking for the staff
oMentor, counselor
oMaintaining calendars
oResearch, change negotiation
oVendor services
oReal Estate – site locating and landlord negotiations
oNotary Public experience
oEnsure alignment with business goals, needs, cost improvements, development and implementation of controls processes for multiple
oPayroll, accounting, bookkeeping, account receivable, accounts payable, billing and expense management
oCustomer Services Representative – American Express Corporate Card and Corporate Purchasing card support for multiple large market account
Education:
1989 - 1994 N. Harris County College - Business, Administration, continuing education classes
1983 Drivers Education Certification - classroom Teacher, simulation and in-car Instructor
1974 - 1975 Bryman School of Medicine - Medical Assisting/Nurse, Medical Secretary
1970 - 1974 Douglas Mac Arthur High School
Skills/Experience:
Proficient in Microsoft office programs. Quickbooks. Social Media Management. Conference software (Zoom, Skype, Webinar, Facetime, etc.), etc. Knowledge of Technical needs - computer and equipment set up/install/uninstalls, etc. Proofreading. Writer. Researcher. Content editing. Ability to lift up to 50 pounds.
Achievements/Awards:
Managed to maintain a "Clearly Outstanding/Above Expectations” rating of 40 to 50 on my reviews every year with American Express/Key Bank
I won a “High Achievement” award for my role with American Express for being both the Administrative/Facilities Manager and the Corporate Real Estate Manager for multiple offices across the U.S. (August 2000)
Process Writer: I wrote a Drivers Education Instructor teaching manual for new instructors. I wrote an Administrator handbook of processes for the Amex corporate management team. I developed processes and wrote detailed guides for multiple vendor award points program for Amex Travel.
1995 American Express Travel "Pacesetter (Employee) of the Year" for service above and beyond expectations. Earned a trip to Hawaii to the National Amex Convention where I received awards and all-expense paid activities
Virtually managed successfully multiple employees (in office, executive suites or remote) across the US
Humanitarian Activities:
I’ve volunteered at the local Food Bank
I’ve volunteered for the 5K walk for Breast Cancer and Lupus
I’ve volunteered to help clean up, repair, and/or rebuild damaged homes after major storms
I have 40 years experience with family and friends struggling with mental illness and abuse. Researching medications and I've attended meetings for those suffering with these diseases.
I have a heart for our Veterans returning from the war with mental illness. I am currently doing research on what the process is to become a Systemic Advocate for psychiatric treatment of our Veterans struggling with mental illness disease in the Justice System
Widows assistance: As a widow myself, I assist other widows with needs such as transportation to appointments, buying groceries, sorting medications, bill paying, financial help, companionship and more. Also,
oI purchased a central air conditioning and heating unit for an elderly widows home
oI purchased and paid for a cell phone and service for 3 years for an elderly widow
oI've provided lawn service for an elderly widow
I have been a companion to Hospice patients to allow the family to rest or run errands. I took vacation time from work to transport an elderly cancer patient numerous times to the Medical Center for treatments
As a Drivers Education Teacher, I studied to become certified to teach students with disabilities how to drive (deaf, paraplegic, learning, other disabilities)
I have moved families into my home. I cared for their children, helped with transportation, financial, physical and emotional needs and transported them to appointments
I've donated furniture, food and clothing for families in need
Home care/companion for elderly
I've worked with Orphans in Kenya
I helped re-furbish a group home for orphans
I met with a group recovering from substance abuse while on a mission trip to Africa
I organized/assisted/photographed/videoed etc. Women’s Conferences in East Africa
*References available upon request
My desire is to find a position in which I can bring my many skills to the table with a driven focus to better your company. I have the ability to master new concepts and ideas without hesitation in approaching unfamiliar situations. I possess the ability to work autonomously, analyzing and processing information/instructions then making things happen and meeting deadlines. I work well in a team, I’m self-motivated, I’m a critical thinker, flexible, positive, patient, kind, respectful, dependable service with a smile and more. This is a plus in a fast paced, multi-tasked environment where time management, communication and organizational skills matter the most. My eye for detail, spelling and grammar is a plus. I’ve had 13+ years of working and managing business remotely from anywhere. I dress professionally as needed. I display a professional persona but I am personable and can mingle with all levels of customers, staff and clients. I have a current passport and have business travel experience.
RESUME
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