Personal Assistant Service

ASHLEY H TALTON

******.*.******@*****.*** AUSTIN, TX 361-***-****

OVERVIEW

I excel in communication, thorough research, building organizational systems, reference materials and making processes approachable for others, whether they be clients or co-workers. I value quality, integrity and accountability, I firmly believe that these traits affect the level of professionalism in the experience a client has with a company, and that customers consider that experience to be just as important as the service that company provides. I will never sacrifice quality for the sake of speed. A quick process without an accurate or lasting result destroys efficiency, which negatively affects the quality of services provided.

MERITS & EDUCATION

High School Diploma (2004)

Girl Scout Gold, Silver, Bronze Awards & All Leadership Awards (up to 2004) totaling over 200 hours

Some College, vocational studies in leadership and communication (1995-2006)

SKILLS

With focus on communications

Mediation Skills/Conflict Resolution

Process description/documentation

Office organization/Streamlining

Management of customer rapport

Strong written communication and telephony

Research/Data analysis

Client relations/Public image

Training, and curriculum creation

Project planning, maximization of team skills

Product/Policy memorization

Dictation/Transcription/Note-taking

MS Office – Intermediate skills, Excel focused

85 WPM without error

Scheduling (meetings, time off, appointments)

EXPERIENCE

Freelance Employment - Houston, TX (2013-2020 Lockdown)

Freelance Writing Work, Personal Assistant, Event Planning

Communications, Light Accounting, Personal Assistant, and Charity Event Coordination:

Writing of technical reviews, item description/information, audio transcription

Data entry and light accounting dealing with banking and tax filing, phone calls

Coordination and tracking of paperwork for legal and healthcare appointments

Meal coordination, personal assistant duties (as per office)

Maintained seasonal jobs for S4 Communications & Southern Floral Wholesale

Southern Floral Wholesale - Houston, TX (2017)

Route Management – Mobile Sales and Distribution

Communications, Order fulfillment:

Order and maintain stock for South Texas regional route

Receiving, auditing, labelling, processing and stocking of product for multiple routes

Real-time scheduling deliveries and pickups during routes or at main facility

Real-time communication with customers in order to maintain accuracy and quality of requested product

Built and maintained rapport with customers via communications and quality control

Created and maintained a database and streamlining process of customers, orders and product still used in the office today. Recognized for teamwork and ability to ally with other departments for better efficiency and morale.

S4 Communications - Houston, TX (2015-2016)

Staffing Management – Workforce Operations

Communications and Staffing:

Monitor, report, and compare real time staffing (attendance, schedule adherence) against corporate estimates, as well as find solutions to meet goals if metrics did not match/exceed expectation

Real time coordination and weekly optimization of breaks, lunches and meetings

Weekly and real-time projection and comparison of call volume

Coordination of schedules (including time off) based on staffing projections

ACS/Xerox - Houston, TX (2010-2013)

Staffing Management – Workforce Operations

Communications Oriented based on the following objectives:

Monitor/report real time staffing and attendance/schedule adherence vs. estimates

Real time coordination of breaks, lunches and meetings

Coordination of schedules (including time off) based on projections

Writing detailed accounts of the following issues:

Technical Downtime Loss of staffing requirements Issues with projections or reporting Creation of detailed process documents providing instructions for related tasks

Training (via shadowing) and testing of new team members

**Recognized for detailed documentation and prompt reporting regarding downtime as well as creation of thorough process documents and streamlining and detailed modifications to existing processes.

NOC Group - Humble, TX (2008)

Special Project - Technical Support

Communications oriented piloting of new program for Geek Squad (Stealth Project):

Greet customers and determine whether they require a service we offer

Guide customers through a process to resolve their issue if paid service not needed

Determine via discussion with customer which paid service they need if required

Promote Geek Squad services in-store and over the phone

Collaborated on the creation of new, detailed process documents providing instructions for how the new Geek Squad Stealth teams would function

Training (via shadowing) and testing of new team members

**Recognized for key role in creating the new Stealth division, creation of training materials,helpful modifications to existing processes, good communication skills with customers as well as associates and management.

Spherion - Victoria, TX (2005-2008)

Sprint/Nextel Customer Service, Training

Communications oriented, piloting of new customer care project for Sprint during the merger with Nextel

Greet customers and determine whether they require a service we offer

Guide customers through a process to resolve their issue if paid service not needed

Determine via discussion with customer which paid service they need if required

Promote Geek Squad services in-store and over the phone

Collaborated on the creation of new, detailed process documents providing instructions for how the new Geek Squad Stealth teams would function

Training (via shadowing) and testing of new team members

**Recognized for congenial relations, creation of thorough process documents and helpful modifications to existing processes, good communication skills with customers as well as associates and management.

References available upon request.

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