Service Customer
Resume:
To Whom it may Concern,
My Name is James DePalma and I am pleased to be applying for a position in a high level, professional environment. I feel that I can add value with my 14 years of Project Management, Supervision, Electric and Mechanical experience in the Electric utility industry, where I have held various roles with added responsibilities. Your opening presents the precise challenge I am seeking, and I would welcome the chance to discuss this opportunity with you. I will make myself available for interviews at your request. Some highlights of my relevant experience include but are not limited to:
• Project management
• Construction management
• Customer service
• Supervision and leadership
• Safety coordination
I have enclosed my resume, which further details my education and experience. I look forward to the opportunity to discuss my skills and qualifications at your earliest convenience. Please reach me by email at **************@*****.*** or by phone at 516-***-****. Thank you for your time and I look forward to hearing from you soon.
Sincerely,
James DePalma
James DePalma
153 N Manhattan Ave
Massapequa NY 11758
(Relocating to Tampa )
**************@*****.***
Objective
My objective is to obtain a position where I can use my Project Management, Supervisory, technical, Safety, and communication skills to achieve the goals and objectives of your organization. Experience
Consolidated Edison Company of New York Sept 2018-Present Customer Project Manager-Engineering, Planning and Construction
• Direct and monitor the progress of Company and customer New business construction, service upgrades, Gut rehabs and Vault and conduit installs.
• Serve as overall project coordinator and principal customer liaison in cases involving overhead/underground electric, high tension facilities and Gas service installation.
• Coordinate kickoff meetings, negotiate and arrange service dates with major customers, and ensure the productive use of Company resources while being sensitive to the customer's electric or gas needs.
• Draw field sketches for customer service Point of Entry.
• Meet and provide job status feedback to customers and company Management.
• Generate Work Requests through Work Management System (WMS) and release work to various construction groups to provide timely construction.
• Educate, inspect and audit contractors on the installation of Electric and Gas services and assure compliance with all specifications, rules and regulations.
• Manage multiple high profile, multi-million dollar projects simultaneously.
• Coordinate with city agencies.
• Review and Approve customer's switchboard drawings, metering equipment and all Company related installations related to new or additional energy needs.
• Order and Authorize the requisitioning of Company material and assure its proper installation within budget.
• Perform final inspections, confirm receipt of necessary City certificates and authorize meter sets and energization.
• Analyze and evaluate new and additional load information.
• Prepare Customer Service Layouts and advise the customer as to how the Company will install/modify its service facilities and authorize changes as appropriate.
• Coordinate Company activities, guide and advise customers and their contractors in carrying out Company plans and specifications for high tension, 265/460V, pad-mount transformer (URD), interior distribution and transformer vault service installations.
• Negotiate with contractors, consulting engineers, architects, governmental authorities and customers as required.
• Prepares division of responsibility and work sequence as required between customer and Company functions.
• Arrange customer outages for work on Load side of meter.
• Collect meter deposits and cost accommodation payments for work. Notable Projects
Wildflower studios (Owner-Robert Deniro)
Amazon distribution center
West side Tennis Stadium
Vayner Media (Owner Gary Veynerchuck)
Underground Distribution Network Supervisor May 2014- Sept 2018
• Manage and supervise up to 20 employees in vault construction projects both 120/208 volt and 277/480 volt in accordance with established policies, procedures, engineering plans, specifications and environmental laws and regulations.
• Ensure safety, productivity and growth of employees.
• Track and Budget work with a business mindset.
• Supervise the installation, repair and maintenance of 500- 2500 kVA transformers, both 120/208V and 277/480V, network protectors, remote monitoring equipment and distribution cable. Installation and maintenance of 4Kv transformers substations.
• Estimate job time, manpower, and equipment needs.
• Order material.
• Lead in the development of my team members by teaching, mentoring and ensuring compliance with all departmental training programs.
• Prepare monthly PowerPoint presentations on safety and communicate OSHA and safety requirements. Distribute and teach specifications to Employees then ensure these practices were carried out in the field. Distribution Lead Mechanic A June 2011-May 2014
• Lead a team of workers on the construction, Installation, troubleshooting, repair and maintenance of Underground transformers, Network protectors, Padmount (URD) transformers, 120/208 volt and 277/480 volt, remote monitoring equipment and splice cable in buss vaults and crab compartments in a safe and efficient manner while following specifications, guidelines, layouts, electrical prints and diagrams. GUW/Mechanic B- Work as a team and assist Lead Mechanic in day to day activities. July 2007-June 2011 The Great Outdoors Landscaping Co. Owner/Operator- March 2003-July 2007
• Supervise employees.
• Estimate time, cost and design jobs.
• Create efficient routes for employees.
• Purchase material with a customer focus and business mindset.
• Property maintenance.
• Chemical distribution.
Education
Manhattan College January 2016-2018
Bachelors of Science in Organizational Leadership (Sophomore) -Cohort liaison Nassau Community College Liberal Arts 2002-2003
Plainedge High school graduate 1999-2002
Certificates
Osha 30
First aid/CPR
LPG manhole operations
Knuckle-boom operator
Mission statement
I am a highly motivated individual who is honest and takes accountability for my actions. Safety is my Top priority. I possess excellent organizational, interpersonal and communication skills both written and verbal. I maintain a high energy level while promoting a positive work ethic within the company. Additionally, my customer service mentality is one that support business and company goals. I am able to understand and interpret field construction drawings, layouts and plates. I am proficient with various computer systems including Microsoft suite. I am willing to obtain all licenses and certificates required. I possess strong leadership qualities and I willingly accept all challenges presented to me and actively seek other challenging opportunities. My job experience, interpersonal and managerial skills as well as my overall willingness to learn and achieve make me an excellent candidate for a position with your organization.
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