Technical Project Coordinator

Symeon Paschalidis

Address: ** *********** **., ***** ******

Mobile: 694-***-**** E-mail: ******@*******.**

Executive summary

Strong analytical thinker and creative problem solver, having a clear overview on various business functions and their challenges, able to grasp problems insightfully and initiate operational changes, while cooperating efficiently with external partners and internal customers. Areas of expertise include:

Technical project management, Business analysis, Risk Analysis, Vendor management, Process design/optimization.

Work experience

OPAP Group of Companies, Athens, Greece

OPAP S.A. - Greek Organisation of Football Prognostics S.A. Revenue: €1.45B (2017) - listed on the Athens Stock Exchange 03/2007 - to date

Technical Project Coordinator (Logistics Dept./Sales Division) Job involves:

Supervising nationwide rollout of terminals in OPAP’s network (4.500 POS)

Daily/weekly reporting to Sales PM and Sales Operations Director

Monitoring adherence to deadlines/budget, performance and quality

Actively participating in other Logistics Operations Dept. projects (rollouts, consumables/hardware/spare parts management, digitalization support) Achievements:

Single contact point with suppliers, vendors (installation/maintenance) and internal teams (Sales, Product, Technology, Customer Support)

Key role in one of the largest technical projects of the company for the deployment of 2.000 terminals

Major milestones reached ahead of time

Optimized processes and introduced use of issue management platform

Working together with the Sales Project Manager for the rollout’s scope and plan

08/2017 - to date

Technical Project Coordinator (Engineering Dept./Sales Division) Job involves:

Supervising technical studies nationwide

Cooperating with Procurement Dept. for vendor selection and state bids

Gathering and prioritizing functional requirements

Handling all state processes and official documentation/licenses

Reporting on project progress and future actions Achievements:

Selected to act as liaison with McKinsey & Company (Prague Office)

Actively involved in the largest technical projects of the company for the creation of 660 gaming halls (market size: €1B) and the upgrade of OPAP’s POS with new products and terminals

Provided technical insights for seven-figure state bids

Optimized processes and significantly reduced response time to requests

Providing insights in crucial top management meetings

Selected to act as key contact point with vendors 04/2014 - 08/2017

Risk Analyst (Risk Management and Security Division) Job involved:

Reviewing, assessing and managing operational risks

Conducting live and desktop research

Liaising with different stakeholders

Developing tools to manage operational risks

Ensuring compliance with operating model procedures 02/2009 - 04/2014

Achievements:

Was selected due to his high-standard performance to participate in the setup of the Department and the creation of all processes

Created detailed manuals for the lottery draw procedures

Was selected for special assignment at the World Lottery Summit 2012 in Montreal, Canada, member of a 4-people technical support team

Suggested ISO 27001 certification, presented case at top management level and gained approval

Created detailed reports for the top management

Sports Betting Product Support (Sports Betting Division) Job involved:

Maintaining, updating and ensuring efficient operations of OPAP’s official website for sport betting “pamestoixima.gr” (approx. 1M clicks/month)

Coordinating a team of 5 people

Providing 2nd level customer support to a nationwide network

Design and execute User Acceptance Testing of the overhauled website Achievements:

Was quickly assigned team leading duties due to his performance

Initiated database migration which optimized accuracy and efficiency

Diagnosed agents’ needs and proposed customized solutions

Identified areas for improvement on the website and implemented connection with the sport betting's backbone database

Was actively involved in outsourcing project concerning live score and cooperated with expert company in Finland

03/2007 - 02/2009

Electrical Engineer (freelancer),Thessaloniki, Greece Achievements:

Developed business and closed key deals with important partners (ALCON Consultant Engineers Ltd., Prefecture of Thessaloniki)

Supervised MEP design and construction for the new building of the Technical Chamber of Greece in Northern Greece (total project value: €6M)

Carried out on his own an urgent project which required MEP studies for 20 schools within 2 weeks

10/2005 - 02/2007

Education

University of Piraeus, Greece

Executive Master in Business Administration

12/2014

Aristotle University of Thessaloniki, Greece

Diploma in Electrical and Computer Engineering (MEng equivalent) 11/2004

Memberships

PMI - US and Greek Chapter, Technical Chamber of Greece, Hellenic Rescue Team Attica Seminars

PMP certification preparation course, Human Asset, Athens (27/11-06/12/2015)

CBAP/CCBA Exam Preparation course, 12PM Consulting, Athens (17/04 - 05/07/2013)

Risk Management, Primus Business & IT Training, Athens (24 -29/05/2012)

Executive programs, Kellogg School of Management, Northwestern University, Chicago (08/12/2010)

IT Security and Operations Risk Management, Ernst & Young, Athens (08/07/2009) Language Skills

English - excellent knowledge, French - basic knowledge, Chinese - beginner, Greek - native speaker PC Skills

Office Suites, e-mail clients, Internet browsers, Project, Visio, Jira, Sharepoint Linux, Matlab, AutoCAD, TiSoft Suite, 4M Fine,

Java, C++, HTML, CSS, Joomla, WordPress, Photoshop, Lightroom

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