Customer Service Office

JEFFREY LEVINE

**** *** ******* ******** **· Mobil 917-***-****.

Home 347-***-**** · Email **********@*****.***

PROFESSIONAL SUMMARY

Self-motivated accounts receivable professional specializing in commercial collections. A detail oriented professional with ability to manage multiple projects and tasks at any given moment. Committed to providing a high level of customer service as well as being results oriented. Overcomes challenges with a dedication and drive to realize goals. Effectively uses time and resources to achieve key objectives.

SKILL HIGHLIGHTS

SOFT SKILLS

HARD SKILLS

•Supported major clients including Walmart, Target and Office Depot

•Handled approximately $2,000,000 in luggage distribution

•Strong verbal and written communication skills

•Excellent telephone and customer service skills.

•Ability to prioritize and organize assignments.

•Recovered over 90% of all debts assigned

•Made sure customers paid within Their credit limits

•Excel

•Word

•Outlook

•Quick books

•JD Edwards

•ORACLE MC2

•Receivables Edge

•MC2 Oracle

•Maine frame

•Richtor System

PROFESSIONAL E X P E R I E N C E

DATES FROM 2019 TO PRESENT

CAM ENERGY BROOKLYN, NY

SENIOR ACCOUNTS RECEIVABLE COLLECTOR

•Daily review of aging reports to identify invoices that are approaching over 90-day collection periods

•Contact customers by telephone and via e mail according to collection policies

•Monitor the percentages of aged accounts and establish levels of priority on delinquent accounts

•Expedites the resolution of unpaid customer accounts to maximize to maximize receivables

•Upgraded the legal process for volatile accounts with Lien expirations through small claims court for critical accounts

* Recovered $10,000 in civil court cases

Dates from 2010-2018

CITIZEN WATCH GROUP, New York, New York

Senior Accounts Receivable Collector

•Monitor and maintain accounts current by contacting customers with past due balances

•Obtain payment, payment commitment, and follow up timely on payment promises from customers. Implement alternative payment options when necessary

•Exceeded targeted cash collections metrics, reducing past due/delinquent accounts, bad debt exposure, and other quantitative targets.

•Escalate major collection issues with Management that may require special attention/support.

•Research any disputed or short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution or payment.

•Monitor invoices daily for accuracy, resolve invoicing issues with customer service/IT

•Submit dunning letters to customers on a daily basis via JD Edwards.

•Developed spreadsheets detailing account summaries for monthly Accounts Receivable meetings and other requests.

•Generated a customer memo requesting monthly payments, reducing the Last and Final process

•Collected over 95% on an aging report of $800,000,000

Dates from 2003-2010

STANDARD MOTOR PRODUCTS, Long Island City, NY

DEDUCTION COORDINATOR/ COLLECTION ANALYST

•Facilitate RGN deduction distributions for client credit, within appropriate guidelines for a segment of Napa and Canadian Tire accounts, utilizing the Main Frame billing system, and the Napa GPC website

•Consult with credit subsidiaries for the problematic solution of RGN disputes

•Monitoring customer activity including collection calls on delinquent accounts

•Account analysis for debits and credits, including the monthly closing, implementing spreadsheets and downloads utilizing Excel, approximately $300,000,000 distribution

•Worked with internal customers, i.e., Credit Department, Sales, and Customer Service, to resolve account issues.

•Collaborated with the IT department to create the main frame system demonstrating charge back deductions

•Collected over 90% of past due balances streamlining the Accounts Receivable aging

Dates from 1/93 through 2003

MONARCH LUGGAGE CO. New York, NY

ACCOUNTS RECEIVABLE ANALYST

•Handled cash posting on the A/R subsidiary ledger, approximately $200,000,000 distribution of luggage.

•Performed account reconciliation and credit analysis. Prepared customer statement and closing report on the Richter system

•Handled customer collection phone calls, the bank deposit, and spreadsheet summaries

•Wrote Dunn letters and emails to clients regarding account status, disbursement scheduling, and payment trends

•Oversaw receivables reporting for incoming checks and deductions as well as customer disbursement scheduling and payment trends

•Interfaced with freight carriers and the warehouse for shipping discrepancies, shortages, and overages Collected over 90% of past due balances reducing the Accounts Receivable aging dramatically

•Performed reconciliation of all chargebacks and deductions. Major customers included Walmart, Federated, Target, and Office Depot.

•Effectively organized obtaining monthly payment projections from large retailer websites. Significantly reduced Walmart and Target chargebacks

Education

JUNE 2010

CERTIFICATE, COMMERCIAL COLLECTIONS, CREDIT RESEARCH FOUNDATION

Westminster, Maryland

JUNE 1993

BACHELOR DEGREE, BUSINESS ADMINISTRATION, YORK COLLEGE

Jamaica, NY

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