Antionette Jenkins

*** **** ****

Belleville, IL 62221

618-***-****

adknts@r.postjobfree.com

Professional Summary

Well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Versatile dietary server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Service-oriented dietary server with 5 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen, and cleanliness standards. Collaborative team leader with a comprehensive background of equitable supervision.

Skills

● Daily specials memorization

● Order delivery practices

● Order accuracy

● Guest seating arrangements

● Stocking and replenishing

● Menu memorization

● To-go order preparation

● Food station setup

● Cash Handling

● Food spoilage prevention

● Food preparation and safety

● Hospitality service expertise

● Table setting knowledge

● Excellent work ethic

● Multitasking abilities

● Flexible & Adaptable

Work History

August 2015 - PRESENT

The Esquiline, Belleville, IL - Dietary Server

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● Supervised restocking of the salad bar and buffet for lunch and dinner service.

● Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags.

● Collaborated with the kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Greeted and maintained relationships with residents and their families. June 2016 - July 2019

YMCA, Belleville, IL - Camp Counselor

● Instructed participants on activities' goals, procedures, and safety considerations to promote beneficial outcomes for all campers.

● Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation.

● Followed established emergency procedures to enable the best possible resolution of incidents.

● Communicated with parents about campers' activities and reported concerns and suggestions.

● Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.

● Performed clerical duties, including registering participants and answering specific event inquiries.

August 2018 - December 2019

Cinnabon, Fairview Heights, IL - Shift Leader

● Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

● Inventoried materials weekly to identify and resolve discrepancies, maintaining highly accurate and current records.

● Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.

● Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

● Regulated pricing, inventory count, and supply during shift hours.

● Stayed calm, collected, and logical during stressful moments to identify and implement optimal solutions.

● Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Education

August 2019 - May 2022

Harris Stowe State University, St. Louis, MO - Bachelor of Science

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