Mental Health Administrative Assistant

Ivan Charles Hall

**** ****** **** **** *** A*, Capitol Heights, MD 20743

757-***-**** **********@*****.***

October 2014- Feb 2020 DaVita kidney Care Washington DC

Patient Care Technician/ Administrative Assistant II

Receive patient into treatment/exam area; weighs patient, takes temperature and pressure pre and post dialysis; documents on all dialysis flow sheets

Performs and records vital signs and all other parameters of ESRD patients as per DaVita policies and/or state regulations; obtain blood samples and culture specimens and prepare for shipment

Collect patient financial & demographical data, Patient Scheduling, Teammate payroll, 30k/week budgeted inventory control,

Reviews dialysis prescription, notes general physical and mental condition of patient through observation and interview, obtains information and/or data to determine compliance to dietary or medication regimen

Reinforces treatment care with patient

Participates in leading facility initiatives

Acts as a role model and coach for other PCTs

Performs clerical duties which include: filing, lab requisitions, scheduling appointments, answering phones, screens phone calls, takes and deliver messages and places call as directed or necessary, ordering supplies, billing, copying, faxing, data entry, auditing patient chart

Nov 2010- Sept 2014 8th Avenue Assisted Living Hyattsville, MD

Assisted Living Home Coordinator

Responsible for providing 24hour care to seven seniors with varying physical and mental health disabilities

Arrange patient transportation as needed and assists with physician appointments for patient

Maintain accurate accounting of all inventory kept in the facility

Primary duties included: meal planning; Prescription administration; house cleaning and maintenance and blood sugar monitoring

Promoted to Activities Coordinator, had to plan a curriculum to support physical rehabilitation and encourage mental stimulation

Provide clear care notes and maintain copious night monitoring notes; ensuring consistent and accurate care

March 2007- October 2010 EVMS Health Services Norfolk, VA

Patient Account Representative

Collect payments from customers and insurance companies after services were rendered. Establish payment plans when necessary

Identify problem accounts- investigate and correct errors, follow up on missing account information and resolve past due accounts

Prepared reports to identify and resolve accounts receivable and referral problems

Responsible for opening and closing paperwork requiring medical coding for insurance filing- must have thorough knowledge of HMO, PPO, Medicare, and Tricare policies

Contacted attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters

Handled patient inquiries on the phone and through correspondence, ensured that all files have properly tracked billing and contact history

EDUCATION

2001-2002 Wayne State University Detroit, MI

Credits earned toward Health Care Management Degree

1998-2001 ECPI College of Technology Virginia Beach, VA

Associate Degree in Computer Science

1994-1998 Tallwood High School Virginia Beach, VA

CERTIFICATION

Medication Technician

CCHT

CNADT

CPR

REFRENCES

Available upon request

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