Administrative Assistant Customer Service

Tineka S. Rodney

***-** ***** ******, *******, NY, 11434 929-***-**** ************@*****.***

Objective

Highly experienced in customer service, can communicate with people of diverse cultures. Also, a natural leader with a passion for team building and promoting company morale.

Education

BACHELOR’S DEGREE GRADUATED ON MAY 31,2019 CUNY YORK COLLEGE

·Major: Sociology Minor: Psychology and Business Administration

Skills & Abilities

COMPUTER SOFTWARE

·An expert at using PowerPoint, MS Office proficient, Microsoft Access, Footprints service desk software Excel, SPSS, Slack, Scangun, Datex and Pitney Bowes.

SALES

·Educated customers about the brand to incite excitement about the company’s mission and values.

·Achieve and exceed sales targets.

COMMUNICATION

·Approaching customers with a friendly warm welcome and creating a conversation that will present a solution for them to take home with.

·Interacted and relate with other associates to ensure the consistency and flow of the company’s activities.

LEADERSHIP

·Trained new employees on handling the cash register and presenting proper customer service.

Experiences

SEASONAL OPERATIONS SPECIALIST UNCOMMON GOODS OCTOBER 19, 2020 - DECEMBER 18, 2020

·Write internal reports, manage inventory on Pitney Bowes, Footprints and created spreadsheets with Microsoft Excel. Along with creating ZenDesk Tickets for customer’s orders.

·Solved issues, investigate root cause and work with a team to meet daily deadlines and maintain great customer service.

·Communicate effectively with management, leads and team members from outside the company via slack.

TRAVEL SALE ASSOCIATE INTERNATIONAL SHOPPES MARCH 28, 2019- MARCH 2020

·Determined to cater to travel customer needs, by asking relevant questions and listened actively to responses.

·Succeed in making and surpass sale targets.

·Keep up to date with product information and transport travel’s orders to their gates.

·Maintain impressive store condition and visual merchandising standards.

·Accurately describe product features and benefits of luxury items to travelers.

·Use Microsoft Excel to keep track of certain purchases.

TRAVEL SALE ASSOCIATE PARADIES LAGARDERE JAN 21,2018- MARCH 29,2019

·Ensure that travel clients receive the first-class experience, by creating a strategic relationship to help provide customer support. Solve problems by repairing trust by calming angry clients.

·Restock merchandises, handle damages and expire items, plus renew store merchandising designs.

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