SANDRA PALFY

Hainesport, NJ ***** 609-***-**** adknqm@r.postjobfree.com

Experience

CASE WORKER / PIONEER CREDIT RECOVERY / MAY 2019 - SEPTEMBER 2020

• Communicated with taxpayers in regard to the repayment of their delinquent taxes

• Maintained and updated 100-200 taxpayers case files

• Made a minimum of 100 phone calls daily

• Ensured all accounts are worked within client standards and state regulations

• Performed skip tracing to locate delinquent taxpayers

• Continued education, training in industry career development and flexible schedules FOOD SERVICE SUPERVISOR / SODEXO / MAY 2017 - MAY 2019

• Provided oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations

• Assisted in monitoring employee productivity and provided suggestions for increased service or productivity

• Responsible for orientation and training of employees

• Performed day-to-day assignments in addition to oversight duties

• Worked with customers to ensure satisfaction in such areas as quality, service and problem resolution

• Promoted in the development of the food service team

• Complied with all Sodexo, HACCP, OSHA policies and procedures

• Complied with all company safety and risk management policies and procedures CASE MANAGER GRISWOLD SPECIAL CARE MARCH 2009 - JANUARY 2016

• Scheduled appropriate caregiver to 50-60 clients based on skills, personality, location and availability

• Field high volume of intake calls for potential client and employee calls

• Monitored performance of each care giver, coach discipline and termination

• Ensured NJ Department of Labor & Workforce Development and Fair Labor Standards Acts policies and regulations are being followed

• Provided and coordinated individualized home care to the elderly and disabled to allow them to stay in their home environment

• Worked with hospice agency, hospitals, rehab centers to insure the highest level of home care for clients

• Conducted in home visits to oversee all needs are met for current clients CASE COORDINATOR INTRUM MEDICAL HOME CARE JANUARY 2009 - MARCH 2009

• Received referral from Medicare/Medicaid for patient home care needs

• Scheduled registered nurses, LPNs, CHHAs for home health care

• Documented patient information obtained from phone interviews DEMENTIA UNIT MANAGER SUNRISE ASSISTED LIVING JANUARY 1999 – JANUARY 2009

• Managed a 40 bed dementia unit

• Hired, trained, managed and terminated 20-30 staff employees

• Maintained an organized schedule for employees

• Maintained all state & OSHA regulations per unit

• Documented patient information obtained from interviews

• Maintained employee employment record

• Assisted with weekly payroll

Education

CHHA (Certified Home Health Aide) / 2009

Burlington County Nursing Association

Westampton, NJ

Serve Safe Certificate / 2017

Pre-nursing / 2010

Rowan College at Burlington County

Mount Laurel, NJ

Skills

Quick learner, self-motivated, superior customer service, professional, team player, friendly, professional verbal and written communication

Software

Windows, Explorer, Safari, Mac, Microsoft Word, Powerpoint

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