Front Office Desk
Resume:
CURRICULUM VITÆ
Name: Sachin Mehra
Permanent Address: RZ-34 Shyam Vihar Kakrola,
Dwarka, Sec-14 New Delhi-110078
Home Telephone: +91-959**-*****
Current Address: Ibis Kolkata Rajarhat
Action Area 1, New Town,
Rajarhat, KOLKATA - 700 156
Email address: ***************@*****.***
Date of Birth: 19 March 1994
Family Status: Unmarried
Nationality: Indian
2008 – 2009: Matriculation from Kendriya Vidhyalaya Haldwani 2010 – 2011: Higher Secondary from Kendriya Vidhyalaya Haldwani 2012– 2015: B.Sc. (H&HA) from Chitkara School of Hospitality EDUCATION
2
04/2019– until date: Duty Manager
Ibis Hotel Rajarhat, Kolkata (India)
● Guiding Entire Front Office Operations for 189 keys Hotel.
● Ensuring proper Evalpack reports submitted on daily basis.
● Wielding all guest complaints and focus on best Guest experience.
● Implementing team Building and Upselling strategies.
● Checking of Front Office Reports and resolving guest complaints.
● Processing day-to-day Morning reports and Pickup reports.
● Address daily trainings for Cross department and inter departmental team members.
● Accept general Reservation mail and sign for deliveries.
● Block and pre-register for guests as instructed.
● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
● Complete all transactions and daily deposits.
● Arrange for shuttle services and assist with all other guest transport needs.
● Confirm sufficient supplies are ready and available to last the entire shift.
● Confirmed reservation in system and reviewed all noted information.
● Promoted positive guest relations to all individuals approaching the Front Desk.
● Ensure all the Emergency Procedures are up-to-date during shifts and everybody is well aware of their duties in case of Full evacuation.
● Monitoring all VIP arrivals and coordinating with other respective departments to ensure best services.
● Ensuring budgetary management.
● Contributed additional revenue via Upselling and other revenue to achieve the hotel budget for the year 2019 & 2020.
● Closely monitor the departmental performance and ensure great results.
● Monitor the RPS and NPS score of the hotel.
PROFESSIONAL
3
12/2017 – 04/2019: Front Office Supervisor
Radisson Blu Ahmedabad
(India)
● Accept general Reservation mail and sign for deliveries.
● Block and pre-register for guests as instructed.
● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
● Complete all transactions and daily deposits.
● Arrange for shuttle services and assist with all other guest transport needs.
● Confirm sufficient supplies are ready and available to last the entire shift.
● Confirmed reservation in system and reviewed all noted information
● Promoted positive guest relations to all individuals approaching the Front Desk
11/2015 – 09/2017: Front Desk
Associate Ibis
Gurgaon (India)
● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
● Complete all transactions and daily deposits.
● Arrange for shuttle services and assist with all other guest transport needs.
● Confirm sufficient supplies are ready and available to last the entire shift.
● Confirmed reservation in system and reviewed all noted information
● Promoted positive guest relations to all individuals approaching the Front Desk.
12/2013– 02/2014 Industrial Training from Novotel Vintage park resort, Phuket
Employee of the month for front of the month (Nov 2016) Guest appreciation Via Trip Advisor
TRAINING &
4
Top 10 in Asia Pacific for Le club enrollment
Certificate of Appreciation for dedicated service and commitment (May 2018) Hindi: Mother Tongue
English: Spoken, Written and Read Fluently
LANGUAGES
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