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CURRICULUM VITÆ

Name: Sachin Mehra

Permanent Address: RZ-34 Shyam Vihar Kakrola,

Dwarka, Sec-14 New Delhi-110078

Home Telephone: +91-959**-*****

Current Address: Ibis Kolkata Rajarhat

Action Area 1, New Town,

Rajarhat, KOLKATA - 700 156

Email address: adknoa@r.postjobfree.com

Date of Birth: 19 March 1994

Family Status: Unmarried

Nationality: Indian

2008 – 2009: Matriculation from Kendriya Vidhyalaya Haldwani 2010 – 2011: Higher Secondary from Kendriya Vidhyalaya Haldwani 2012– 2015: B.Sc. (H&HA) from Chitkara School of Hospitality EDUCATION

2

04/2019– until date: Duty Manager

Ibis Hotel Rajarhat, Kolkata (India)

● Guiding Entire Front Office Operations for 189 keys Hotel.

● Ensuring proper Evalpack reports submitted on daily basis.

● Wielding all guest complaints and focus on best Guest experience.

● Implementing team Building and Upselling strategies.

● Checking of Front Office Reports and resolving guest complaints.

● Processing day-to-day Morning reports and Pickup reports.

● Address daily trainings for Cross department and inter departmental team members.

● Accept general Reservation mail and sign for deliveries.

● Block and pre-register for guests as instructed.

● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.

● Complete all transactions and daily deposits.

● Arrange for shuttle services and assist with all other guest transport needs.

● Confirm sufficient supplies are ready and available to last the entire shift.

● Confirmed reservation in system and reviewed all noted information.

● Promoted positive guest relations to all individuals approaching the Front Desk.

● Ensure all the Emergency Procedures are up-to-date during shifts and everybody is well aware of their duties in case of Full evacuation.

● Monitoring all VIP arrivals and coordinating with other respective departments to ensure best services.

● Ensuring budgetary management.

● Contributed additional revenue via Upselling and other revenue to achieve the hotel budget for the year 2019 & 2020.

● Closely monitor the departmental performance and ensure great results.

● Monitor the RPS and NPS score of the hotel.

PROFESSIONAL

3

12/2017 – 04/2019: Front Office Supervisor

Radisson Blu Ahmedabad

(India)

● Accept general Reservation mail and sign for deliveries.

● Block and pre-register for guests as instructed.

● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.

● Complete all transactions and daily deposits.

● Arrange for shuttle services and assist with all other guest transport needs.

● Confirm sufficient supplies are ready and available to last the entire shift.

● Confirmed reservation in system and reviewed all noted information

● Promoted positive guest relations to all individuals approaching the Front Desk

11/2015 – 09/2017: Front Desk

Associate Ibis

Gurgaon (India)

● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.

● Complete all transactions and daily deposits.

● Arrange for shuttle services and assist with all other guest transport needs.

● Confirm sufficient supplies are ready and available to last the entire shift.

● Confirmed reservation in system and reviewed all noted information

● Promoted positive guest relations to all individuals approaching the Front Desk.

12/2013– 02/2014 Industrial Training from Novotel Vintage park resort, Phuket

Employee of the month for front of the month (Nov 2016) Guest appreciation Via Trip Advisor

TRAINING &

4

Top 10 in Asia Pacific for Le club enrollment

Certificate of Appreciation for dedicated service and commitment (May 2018) Hindi: Mother Tongue

English: Spoken, Written and Read Fluently

LANGUAGES

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