LORI GRASSETTI

**** ***** ***** ******, ** *****

602-***-****

adknn7@r.postjobfree.com

Objective

Energetic and dedicated professional with experience providing

leadership in both patient and customer environments. Proven expertise establishing rapport and building relationships and consistently providing a high level of service in all settings.

Experience

TNG Merchandiser Oct 2018 -Present

President – TNG Canada 3320 South Service Road, Suite 200 Burlington Ontario L7N

Merchandising responsibilities include weekly magazine and book service in multiple King Service locations and Walgreens. Also Boost oxygen, Isotoner, sunglasses, flip flops, and several other items. Manage stock levels and ensure items are set to Plan O Gram and clean and easy to shop. Maintain relationships with store management, receivers and personnel.

Vertex Customer Service Rep Dec 2015-May 2016 501 W President George Bush Hwy, Ste 350 Richardson, TX 750**-***-***- 1000 Hiring Supervisor Rebecca Allen 575-***-**** (Left due to move to another state)

Handled customer and retailer inquiries. Processed order inquiry calls, initiate service orders and provided service

order status updates. Processed billing calls; investigated meter read and other inquiries relating to

billing accuracy or payment. Processed customer move-ins, adds and transfers. Processed correspondence and updated customer accounts. Composed written

correspondence to resolve inquiries. Processing of refunds, compensation requests & changes to accounts. Assessment and reassessment of payment arrangements, giving information about current offers available. Routed escalated customer issues to higher level employees for resolution. Tag, log, or otherwise enable root 20745_1_Resume%202017…

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higher level employees for resolution. Tag, log, or otherwise enable root cause analysis for each non-emergency call

for reporting purposes. Executed outbound call messaging as indicated for various purposes e.g. collections, service orders, tree trimming, street lights, denial of access, and guard lights. Made referrals and processed requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy and other programs as necessary Completed basic adjustments as outlined in job aid

Orthofix Insurance Account Specialist Aug 1999-Sept 2008 3451Plano Pkwy The Colony, TX 75056-9453 214-***-**** Facilitated acquiring of crucial information necessary to achieve payment and approval from sales field and doctors offices Presented patient profile information to medical personnel, overcame pricing and medical necessity obstacles regarding patient need and established medical criteria. Overcame denials and pursued appeals Effectively negotiated pricing with payers and educated them on current FDA/Federal criteria Directed coworkers in handling specific payers regarding contractual issues and specifics such as delivery of product, authorization and billing. Education University of North Texas Denton, Tx

Phoenix College Phoenix AZ

Studied core classes

Medical billing and coding

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