ROSHNI DHALPE

Mississauga, ON L*M *P* adknn2@r.postjobfree.com 807-***-****

Business Analyst in the current capacity with overall 2+ years of experience in building effective communication between inter & intra organization, enabling business, and helping organizations to make the right decisions. Highly collaborative, self-motivated with a consistent record of understanding the business change in an organizational context and recommending solutions that delivers value to stakeholders. Expert in client servicing, communicating with business and IT stakeholders

HIGHLIGHTS OF QUALIFICATIONS

2+ years of Experience supporting all phases of Software Development Life Cycle (SDLC) including Planning, Analysis, Designing, Development, Testing, Implementation and Maintenance using Waterfall and Agile methodologies

Experienced working in Telecommunication and Healthcare to gather requirements and support business needs/process improvements while acting as a liaison between business and technical team SME’s

Experienced performing quality assurance testing, BAT and UAT to support Testing phase of SDLC carrying out regular quality checks and providing feedbacks

Proven skills in Client Interactions, Stakeholder Discussions, Facilitating Meetings, Functional Requirements, BRD, Functional Analysis, Gap Analysis, Documentation, Product Changes, Writing Test cases, UAT and Change Management

Proficient in Requirements Elicitation & Documentation, Structured Analysis, Solution Definition, Quality Control and Business Process Re-engineering

Thorough understanding of Agile principles and methodologies to manage product delivery, handling scrums and product backlogs

Experience of Initiating and supporting continuous Business Process Improvements to achieve operational efficiency and value-added customer service

Pro at using MS Office suite to document detailed business cases, build reports, pivots, charts, tables, dashboards and process flow diagrams

Hands-on experience of UML modeling, drawing Sequence and Activity Diagrams using Microsoft Visio and Requisite Pro

Strong analytical skills to interpret customer needs and transform them into software solutions

Exceptional verbal and written communication skills to facilitate professional interactions with diverse groups of internal and external clientele

CERTIFICATIONS

Scrum Master from International Scrum Institute – January 2021

TOOLS/SKILS

Operating Systems: Unix, Linux, Windows, iOS, Android

Methodologies: Waterfall, Agile, Scrum

Requirements Management Tools: JIRA, Confluence, Requisite Pro

Business Modeling Tools: MS Visio, Word, Lucid Chart, Draw.io

Processes/Technologies: SDLC, Agile, Use Cases, BPM Workflow

Applications: MS Excel, PowerPoint, Visio, MS Project

Software Languages Knowledge/Experience: SQL, MS Visio, JIRA

PROFESSIONAL EXPERIENCE

Business Analyst India

GenNext Softech Dec 2017-Oct 2018

Responsible for improving the business processes of the organization by identifying process gaps, recommending solutions, and facilitating new software implementations to production

Collaborating with internal stakeholders to gather functional and operational requirements, developing business workflow, use cases and evaluating As-Is and To-Be business models

Proposing solutions meeting defined specifications to the management and getting approvals on implementing new technology integrations and enhancements

Supporting with testing in UAT by compiling test cases and documenting the results

Assisting with the implementation, user trainings and post rollout troubleshooting

Managed Product back log requirements in JIRA to improve overall work efficiency

Conducted JAD sessions with Product Owner, SMEs, architects, developers &Scrum Master for elicitation and refinement of functional requirements

Developed the product backlog along with Product Owners

Participated in sprint planning, daily scrums, testing, retrospectives, and sprint reviews

Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and add value to the business

Coordinated UAT with each product release, assisted client’s cross functional teams with new functionality and actively followed the Scrum process

Provided comprehensive support to all stakeholders through training and documentation

Business Analyst / Account Analyst India

Workforce Logiq Mar 2016-Oct 2017

Elicited end-user requirements by employing different information gathering techniques such as Interviews, JAD sessions, Surveys and Reverse Engineering to integrate business needs with technical deliverables

Researched and gathered information used for planning, identifying market risks, competitive assessment and proposing cost effective technology solutions to client

Critically evaluated and decomposed high level information into low level details

Developed Business Requirements Document (BRD) detailing Project Scope, Business Use Cases, functional and Non-functional requirements, Assumptions, Activity and Sequence diagrams

Worked closely with Development and Testing teams by building test cases and validating Unit, Regression, Integration, and performance testing

Assisted Project Manager in developing estimates and determining financial requirements

Developed technical and user documentations ensuring the standard procedures and compliance are met

Conducted GAP analysis while successfully reengineering key business processes to increase operational efficiency

EDUCATION

Post-Graduation in Information Communication Technology for Small Businesses – Confederation College, ON, Canada

Bachelor of Engineering in Computer Science – Ram Krishna Dharmarth Foundation, MP, India

References available upon request

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