Desktop Support Specialist
Resume:
Allen C. McBeth
San Diego, CA. 92127
********@*******.***
Objective: To obtain a full-time position in a Computer Support related field as a Systems Administrator, Desktop Support Specialist or Senior Helpdesk Agent. I have excellent customer service skills, attention to detail and I work great in a team environment or with little to no supervision.
Skills:
Troubleshoot software and hardware problems from identification to resolution
Set up, configuration and maintenance of computer systems in a network environment
Set up, configuration and maintenance of printers in a network environment
General administration of user accounts, e-mail, internet access and network connectivity
Wireless network setup and configuration with access control and intrusion detection
Anti-virus and malware prevention, detection and removal with emphasis on data integrity
Qualifications:
15+ years' experience building, repairing, upgrading and trouble-shooting computers. 12+ years' experience in a corporate helpdesk / desktop support environment. Familiarity with a wide variety of pc hardware, peripherals and system configurations. Expert knowledge of Windows 7 / 8 / 10, Apple Mac OS, Windows Server 2012 / 2016, Microsoft Office 2016 and 365 pro-plus suites, Active Directory, Exchange Server 2016, Microsoft Outlook, Internet Explorer, Firewalls, Hubs and Routers, LAN/WAN Networking, VPN, TCP/IP protocol, Domain Control, Remedy and ISMP Help Desk Systems, Anti-Virus software, Ghost Imaging Software and User account / E-mail account Administration.
Work Experience: 10/14 to 7/20 CompuCom (Intel Contract) San Diego, CA.
I.T. Site Lead single-handedly responsible for all aspects of running, managing and maintaining the I.T. Service Center at Intel for 500+ users and all related issues.
Responsible for all pc break / fix issues using ISMP helpdesk ticketing system and inventory control / asset tracking for all hardware on-site
PC re-image and deployment for all pc upgrades and new hire deployments and new hire training
Responsible for all pc, hard drive and ram upgrades for pc life-cycle management
09/09 to 02/14 ActioNet, INC. (FAA Contract) San Diego, CA.
Computer Specialist responsible for all aspects of computer repair, maintenance and troubleshooting of computer systems, hardware and software problems. User AD account and e-mail account creation and maintenance. Software installation and troubleshooting
Network printer support and maintenance. Phone and Telco systems repair and support.
Responsible for hardware and software asset tracking and license control and monitoring
Anti-Virus and Malware Administrator responsible for updating and maintaining computer systems with the latest anti-virus definition files and performing regular virus monitoring
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