Food Service Manager

Ada Hernandez

*** ** ***** ******, ******** Pines, FL 33029 786-***-**** ********@*****.***

Restaurant Operations & Management Professional

P&L Management Multi-Unit Operations Customer Relationship Management Client Retention Staff Training & Development Leader Mentor Highly Effective High Volume Cooking Expertise in Catering Menu Events

Profile

More than 15 years of progressively responsible leadership experience.

Direct multi-site cross-functional teams across all projects and organizational initiatives from concept to completion.

As a Chef expertise with proven ability to direct and manage kitchens in crisis to become successful and productive.

Mentor and lead teams by example and with integrity to deliver services excellence.

Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels.

Outstanding blend of organization, prioritization, leadership and interpersonal skills.

Consistent success is rooted within the concept of quality, continuous improvement and effective process enhancements.

Excellent language skills, including bilingual fluency in English and Spanish.

Selected Achievements

Achieved unit revenue growth of 18%, business growth of 42%, and increased sales by 30% through strategic leverage of new menu planning and implementation for all catering activities.

Recognized as Manager of the Year and received Client Retention Award.

2016 Eurest Hero Award

2019 Be A Star Award Southeast Division Dining Center of The Year

Career Track

Compass Group-Canteen, Ultimate Software, Weston FL (2011 – 2020)

Food Service Director (2017 – 2020)

Leverage advance skills and industry expertise to reduce labor costs, streamline operations, and establish best practices for inventory, deposits, staff training, processes and procedures, and more.

Increased catering sales by 11.6% and café participation by 13.5% within 12 months.

Cooking and preparing menus for different type of events for various budgets for groups of 10 up to 2000 people.

Eurest General Manager (2016 – 2017)

Expertly and efficiently managed P&L performance through directing operations, 365 POS system, and established lucrative catering program.

Eurest Food Service Director (2014 – 2016)

Oversaw all aspects of production and catering services on a daily basis.

Proactively analyzed, evaluated, and updated job descriptions while training and re-training staff to ensure clear communication of all duties, responsibilities, and expectations.

Conceptualized and implemented safety standards for all staff; conducted weekly audits.

Flik Chef Manager, Corporate Café (2011 – 2014)

Spearheaded daily operations, including maintaining and managing all aspects of purchasing and inventory.

Coached, led, and mentored all staff to include safety training, best practices, and superior customer services.

Aramark, Humana, Miramar (2009 – 2011)

Food Service Director

Demonstrated ability to manage multiple levels of responsibilities and duties in a fast-paced environment through managing this multi-unit account while creating strategic marketing strategies and training all staff.

Additional Career Experience: Café Manager, Channel, Piscataway, NJ (1998 – 2006)

Education

AAS in Hotel and Restaurant Management, Bergen Community College, Paramus, NJ

Culinary Arts, New England Culinary Institute, Montpelier, VT

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