Customer Care Sales

Curriculum Vitae

To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business.

Degree : MCA (2008-11)

Institution : Jaipuria Institute of Management, Ghaziabad

University : GBTU(Gautam Buddh Technical University), Lucknow

Degree : B.Sc. (Math)

Institution : Hindu College, Moradabad

University : MJPRU(Bareilly)

Course : 12th Standard Discipline : Science (PCM)

Board : UP Board, Allahabad

Course : Matriculation (10th Standard)

Discipline : Science

Board : UP Board, Allahabad

Jaguar overseas ltd

Designation: Sr. ERP Executive

Responsibilities:

Database daily Backup and Restore when required.

Patch updating for solution provide by support team.

Ticket raised for development issue and follow up for the same with support/development team.

Functional support and Training to new user.

Master data import.

User rights and approval as per company standard.

New user creation.

New BU creation trial opening matching with existing software.

Duration: 10th of Feb-2020 to till now.

Gamut Info systems Limited

Designation: ERP Implementer

Project: Far vision (Web based ERP for Real Estate/Infra Developers)

Modules: Financial, Material Management, CRM & Marketing, HR, Payroll, Engineering, Property Management, Sales force automation, fixed assets and Administration.

Responsibilities:

End to end Implementation at client site [master data import].

One time master setups

DLL changer update

Daily backup

Patch updating

Requirement gathering

Training to ERP users (UAT)

Sign Off various stages and Milestones

GO LIVE [support]

Online Customer Support and Application Testing (Manual).

Duration: 7th of Mar 2017- Jan-2020.

List of Project(s) Implemented,

1. Eldeco Properties (Lucknow)

Module(s)- Financials, Material, Payroll, Property Management, Sales force automation, Engineering, Sales and Customer Care and Administration.

2. Rishita Developers (Lucknow)

Module(s)- Material, Engineering, Payroll, Sales and Customer Care

2. Signature Global (CP, Delhi)

Module(s)- Material, Sales and Customer Care

3. Bestech India Pvt Ltd. (Gurgaon)

Module(s)- Sales and Customer Care

iServices India Pvt. Ltd.(Noida)

Designation: Software developer

Work Responsibilities:

E-publishing (E-Book) Project of IEEE

Initial join as software developer but promote as “Team Lead” by project Manager.

Update the team regarding any new update from client side for the project.

Maintain and prepare performance of employees.

Motivate to team to achieve a target within deadline of project.

Duration: May-2013 to April-2015

Altivolus Infotech Pvt. Ltd.(Noida)

Designation: Data Executive

Work Responsibilities:

There was a role as Data conversion executive for coding in HTML and XML for law books for US

Update the client requirement as per rule in DCTIM (a Framework for the same).

Duration: June-2012 to May-2013

Innodata Isogen Pvt. Ltd.(Noida)

Designation: Data Associate

Work Responsibilities:

There was a role as E-pub-executive for coding in HTML and XML.

Award from Project Manager for “BEST PERFORMANCE”. Have a certificate of excellent.

Duration: July-2011 to July-2012

Strength

Quick learner, good initiator.

Strong will power.

Good Analytical & Problem Solving Skills.

Good Team Work and Coordination Skills.

Languages Known

HINDI

ENGLISH

Declaration

I hereby declare that all the data and information provided above are true and correct to the best of my knowledge and I hold responsible myself for any irregularities if found.

Place Signature

Delhi Rajendera Singh

Contact this candidate