VIKAS KUMAR

#****/*-*, ****** ** C, Chandigarh. Mobile :- +91-950*******

Email adknhj@r.postjobfree.com

** ***** ** ********** ** Customer Service & Sales Marketing. Worked in Telecom & Banking sector, Manage Insurance, Mutual funds sales for the entire Haryana Punjab and Himachal region. Specialize in recruiting and driving team to achieve sales target, working closely with them and motivating them time to time to close the deals. Leading by example. Knowledge and skills on investment banking products insurance, mutual funds etc.

EXPERIENCE

DECEMBER 2018- FEB 2020

ICICI Foundation [Skills Development Associate] NISM-Series-V-A: Mutual Fund Distributors Certified

Do Market research & recruit Agents through various channels.

Enrolling Agents to give NISM certification Exam and provide them knowledge sharing/ training to clear the exam.

Leading recruited agents and help them to grow business.

Plan, organize and implement promotional activities in various bank branches

Advertising new plan/programs on social media to reach wide audience and get new business.

Create/Design Marketing material using various computer software.

Lead team of entire region, help them in enrolling new candidates in NISM and get the candidates code.

Help them grow the business in the circle.

Work with Banking Partners across branches in Punjab, Haryana and Himachal.

Maintain team reporting, and produce to senior management as and when required.

Ensuring team achieve assigned targets to them by affectively communicating to them using various channels. Phone, Email and Chat.

AUG 2018 –DEC 2018

Bharti AXA Life Insurance, [AGENCY Manager]

Do Market research & recruit Agents through various channels.

Enrolling Agents to give IRDA certification Exam and provide them knowledge sharing/ training to clear the exam.

Do self and Agents achieve business through various channels, Achieve company sales target.

FROM JAN 2015 TO AUG 2018

Beniwal Enterprises [Regional Sales Manager]

Heading regional sales team of Life Insurance agents.

Manage the Advisers, Direct Sales Executives & Branch Staff.

Responsible for branch performance & target achievement.

Working as profit center head.

Providing innovate new ideas of business development & apply to day to day activities.

FROM FEB 2010 TO AUG 2014

Invest Cottage [Team Lead-Telesales Insurance]

Leading team of Telesales Agent.

Motivate them time to time.

Giving briefing daily on product updates and communication skills.

Generating Reports from Avaya ACD and provide to management.

FROM DEC 2007 TO OCT 2009

Tata Business Support Services [Customer Support Associate]

Manage Customer Service Support for Tata Indicom Customers.

Handle inbound calls from users for their queries.

Promote product through phone.

Handle escalation support

COMPETENT CALL CENTER [CUSTOMER SERVICE EXECUTIVE]

Manage Customer Service Support for Airtel Postpaid Punjab Circle (121 Service).

Manage Customer Retention by offering the best support service as well as offerings.

EDUCATION

Bachelor of Arts BA [Punjab University Chandigarh]

2001-2004

[Second Division with Subjects Economics, Public Administration & Political Science.]

Diploma in Computers [Shokeenda Hardware & Networking Delhi]

2004-2005

SKILLS

Customer Service/ Team Leading.

Training and Briefing.

Selling & Negotiating.

Communications ( Using Various Sources Email/What Sapp/ SMS / Phone Call)

ACTIVITIES

As years of experience in Sales, Looking forward to work for a reputed organization & help them achieve their objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance.

Responsible for motivating and advising reps to improve their performance, as well as hiring and training new sales representatives.

Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance.

Contact this candidate