Customer Service Sales

Professional Summary

Enthusiastic leader eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of time management, and customer service expectations. Motivated to learn, grow, and excel in any area.

Skills

Behavior modeling/Motivator

Documentation

Customer/Patient relations

Recordkeeping

Problem-solving

Multitasking

Conflict Resolution

Dependable

Experience

Life Skills Trainer Jul 2011 Current

Mentor Network Carbondale, Illinois

Instruct participants on personal development skills and knowledge necessary for independent living, including money management, cooking, and personal care.

Coordinate participants' transitions into cognitive behavioral integration therapy sessions

Model positive behaviors to help participants understand and practice socially acceptable interactions.

Handle participants' personal needs with care to provide each with dignity and support.

Enforce rules to offer participants fair and welcoming residential living environments.

Collaborate closely with parents and guardians, clinicians, and administrators to give participants strong support networks and directly address rehabilitation concerns.

File records to keep system efficient and information organized.

Environmental Services Housekeeper Apr 2008 Jul 2011

St. Joseph Memorial Hospital Murphysboro, IL

Engaged with guests on room requirements and amenities to promote overall comfort.

Kept inventory levels optimized and supplies organized for forecasted demands.

Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Practiced established infection control methods to reduce risk to patients, families and medical staff.

Guided visitors to staff members and business locations with warm, personable approach.

Complied with applicable standards during cleaning of specialty areas such as surgery suites to maintain the proper level of sterilization.

Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Carefully handled hazardous materials to minimize risks, storing and using each with the safest possible methods.

Recognized by the employer for exhibiting impeccable standards in maintaining a clean, sanitized, tidy, and pleasant environment for family and guests.

Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.

Met quality and efficiency metrics consistently and reduced cleaning time while strictly maintaining standards and guidelines.

CSR /Telemarketing Sales Associate May 2004 Apr 2008

West Telemarketing Corporation Carbondale, Illinois

Consulted with customers to understand desires and suggest the best products to meet needs.

Updated records with current contact information for effective business recordkeeping.

Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Satisfied customers every day with fast, friendly, and knowledgeable support for the needs of Verizon customers.

Helped resolve problems such as choosing affordable phone plans by carefully collecting information and developing knowledgeable solutions.

Education

Bachelor of Science: Health Care Management May 2023

DeVry University Naperville, IL

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