Cyber Security

CYBER SECURITY LESLIE A. BROWN

Harvest, AL ***** 857-***-**** ************@*****.***

Information Technology Security Specialist

Develop, Implement, Monitor, and support Information System Security Programs

• IT security specialist with a passion and talent for aligning security plans, control, processes, policies, and procedures with security standards operations goals.

• Project leader with experience in all phases of complex projects with managing, motivating, mentoring global team members.

• Experience in support of the prevention of damage, protection of, and restoration computers, electronic communications systems, electronic communications services, wire communication, and electronic communication to ensure data availability, integrity, authentication, confidentiality, and nonrepudiation; support to include design secure systems and create the tools needed to prevent, detect, mitigate, and reconstitute information systems.

• Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, and customer requirements. Key Skills

• L1, L2 and L3 Technical Support

• Network Infrastructure Support

• Security Design Evaluation

• Vulnerability Monitoring

• Testing, Troubleshooting

• Operational Security Assessment

• Security and Information Assurance skills

• Networking skills

• TCP, DNS, Frame Relay

• Microsoft Office, Basic Python, SQL

• Implementing security programs

• Incident Response Management

• Wireshark software

• Developing security plans

• Risk Analysis and Management

• System and software implementation

• Change Management

• LAN, WAN, ISP, Next-Gen Firewalls

• HPE Service Manager

Work History

Technology Management, IT Specialist 12/2014 to 03/2017 North Carolina Department Of Social Security – Raleigh, North Carolina Manage North Carolina Data Center; develop teams of technical specialists responsible for IT Hardware and the Annual Disaster Recovery Exercise for the State of North Carolina Social Security Data. Manage tape drives and infrastructure to ensure best practices, continuous improvement in deployment, and support activities. Coordinates and manage the clerical and manual tasks involved in the receipt, verification, storage, turn-in, and issuance of parts, materials, supplies, and equipment. Analyze customer data to identify the root cause, corrective actions, and disaster recovery and reduce time to resolution. Demonstrates continuous effort to improve operations, decrease cycle time, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Monitoring batch cycles online for the state regions, transaction system resources for the mainframe/servers' system for a critical outage to support and restore services. Disaster Recovery Backup Plan and perform quarterly exercises.

• Patched software and installed new versions to eliminate security problems and protect data.

• Configured hardware, devices, and software to set up workstations for employees, Utilize tools sets such as Active Directory, Remote Desktop.

• Assist in developing solutions for access control and information protection where necessary, and develop and manage system security plans (SSPs). Serve as liaison/coordinator for organization moves/relocations, equipment refreshes, and organization projects.

• Monitored systems in place and input commands to troubleshoot areas.

• Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.

• Uploaded new software, rolled out updates, and applied patches to servers upon release to thwart threats from penetrating networks. Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network

• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

• Organized system, infrastructure documentation, and operating procedures, strengthening controls, and enhancing overall performance and IT strategic plans.

• Explained technical information in clear terms to technical people to promote better understanding. Conduct reviews and assessment of IT programs and projects

• Resolved malfunctions with systems and programs through troubleshooting. Audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.

• Developed flowcharts and diagrams to describe and layout logical working steps.

• Investigated and addressed system issues to enhance usability and improve functionality.

• Participated in internal audits on the quality management systems. Information System Field. Information System Field Service Manager 05/1994 to 09/2014 Foxwoods/ MGM Resort & Casino – Mashantucket, Connecticut Provide an effective first, second, and third level of support. Provides support of 120 applications, including Microsoft Office, Analyzing, defining, and delivering Information Technology support to organizations, and identifying problems with customer requests to achieve the desired product or service. Maintain operational, configuration, or other procedures, perform periodic performance reporting to support capacity planning, perform regular security monitoring to identify any possible intrusions, repair and recover from hardware or software failures as well as create, change, and delete user accounts per request. Presenting technical information to achieve an understanding. Weekly change control and disaster recovery include installing technologies that support new projects, special events, and Preventive maintenance procedures. Training, and supervision of 27 Technicians. Providing guidance and coaching/training resources to improve customer support techniques. Administer and support new technologies in the IT arena per customer requirement. Mobile Technician, Coordinators, and outside vendors. Providing a high visibility role. Analyzing systems to determine vulnerabilities, conduct comprehensive risk assessments, and provide solutions to complex problems.

• Operator Systems; Windows, and MAC, Network Security technologies such as IPsec, VPN, and OS hardening techniques.

• Assessed operational needs and equipment availability to develop personnel schedules and assignments. Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing.

• Lead team of up to 56 service technicians that cover all of IT.

• Devised, deployed, and monitored processes to boost long-term business success and maximize profit levels.

• Oversaw supply chain and supported tech transfer projects, batch releases, testing, change management, and customer complaint resolution. Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing. Assesses the security posture of various IS systems using official guidance.

• Boosted team productivity and efficiency by leveraging top-notch abilities.

• Communicated best practices among on-site and external personnel to align efforts and goals. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Effective installation/configuration, operation, and maintenance of systems hardware and software infrastructure.

Education

Bachelor of Science: Cyber Security 01/2021

American Military University

Charles Town, WV

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