Front Office Tourism
Resume:
JANYKA G. ALBIS
Objectives
To work in a professional environment and obtain a position where all
my skills and efforts will be utilize, as well as to familiarize myself in different fields with inspiring performance in order to grow competitively for the achievement of company's objective. Contact Information
Blk 71 Lot 05 Bahay Pangarap
Subdivision, Dasmariñas City, Cavite
***********@*****.***
Personal Data
Date of Birth: May 09, 1996
Age: 24
Civil Status: Single
Citizenship: Filipino
Weight: 50kgs.
Height: 5’5
Education
Bachelor of Science in Tourism
and Management
Cavite State University – Main
Indang, Cavite
2012-2017
Achievements
TESDA National Certificate
II Holder of Commercial
Cooking
TESDA National Certificate
II Holder of Housekeeping
TESDA National Certificate
II Tourism Promotion
TESDA National Certificate
II Tour Guiding Services
Holder
Services Holder
Work Experience
Guest Service Associate June 2019 - December 2020
The Wings Transit Lounge
NAIA Terminal 3, Pasay City
Act as the first point of contact for guest/passenger information.
Analyze and quickly handle customer complaints with suitable problem solving skills.
Organizing, confirming, processing and conducting all guest check-ins/check-outs, room reservation, requests, charges and cancellations.
Uses proper telephone etiquette.
To accomplished shift report and perform night audit.
Knowledge in POS and merchant machine.
Front Office Associate August 2018 - November 2018 Extremeli Suites
Bradco Avenue, Paranaque City
Responsible in handling check in and out of guest
Handles inquiry and room reservation
Ensuring the room and billings are settled
Knowledge in SYMPHONY system.
Perform night audit and reports.
HR Clerk January 2018 – April 2018
Solaire Resort & Casino
1 Asean Ave, Parañaque City
Renders assistance to the team members and non-team members, and tickets all inquiries for future reference.
Issues IDs, nameplates, lockers, and dormitory
Check and receive the completed documents of the team members, and emails the recipient for proper tagging. Receptionist June 2014 – July 2016
Qubo Qabanà Resort & Hotel
Dasmariñas City, Cavite
Assisting guests and answering all inquiries.
Completing procedures when guests arrive and leave.
Allocating rooms and arranging guest’s room and access. Internship/OJT
DELTA AIR LINES
Mezzanine NAIA Terminal 3, Pasay City
In-Flight Services Department/Departure Area
August 2016 – September 2016
SOLAIRE RESORT & CASINO
1 Asean Ave. Entertainment City, Tambo Parañaque City HR Department – Team Member Concierge Services
October 2016 - December 2016
Seminars
Ecotourism Activity Seminar
Batis Aramin Hotel and Resort- Lucban,
Quezon January 30, 2014
Barista Seminar
Batis Aramin Hotel and Resort- Lucban,
Quezon January 30, 2014
Culinary Tourism: A Taste of Culinary Travel
SM Rolle Hall, Cavite State University- Indang Cavite February 05, 2013
Tourism Convention 2013
SM Rolle Hall, Cavite State University- Indang Cavite September 19, 2013
Skills
Computer Literate
Good in Communication &
Interpersonal Skills
Positive Attitude
Perform duty responsibly
Ability to prioritize and
handle multiple tasks
Contact this candidate