CURRICULUM VITAE

PERSONAL DETAILS

SURNAME Manyaka

NAMES Bakgethiwa Machupe

PREFERED NAME Kgethi

DATE OF BIRTH 06-05-1982

IDENTITY NUMBER 820**********

POSTAL ADDRESS

House no 5385

Pala street

Bendor

Polokwane

0700

CONTACT NUMBER 071-***-**** /084*******

SEX Female

MARITAL STATUS Single

NATIONALITY South African

HOME LANGUAGE Sepedi

OTHER LANGUAGES English, Afrikaans, Zulu, Tsonga, Xhosa

HEALTH Excellent

DRIVERS LICENCE Code 10 (C1)

DEPENDANTS 1

EDUCATION AND TRAINING

SECONDARY

HIGHSCHOOL Enkangala Comprehensive School

YEAR MATRICULATED 2001

SUBJECTS English, Afrikaans, Geography, Biology,

Northern Sotho, Home Economics

TERTIARY

COLLEGE Tshwane North College

CAMPUS Pretoria Campus

COURSE Hospitality Studies

YEAR 2002-Level3

SUBJECTS Food Preparation, Food and Drink Service,

Numeracy, Computer, Life Skills

English, Afrikaans

YEAR 2003 Level 4

SUBJECTS Communication, Small Business,

Computer Literacy, Food and Drinks

Service, Food Preparation, Life Skills

YEAR 2004 Completion of Certificate

SUBJECTS Small Business, Food and Drinks Service,

Food Preparation,

COLLEGE Purpose Pursuers College

CAMPUS Pretoria Campus

COURSE Call Centre

YEAR 2007

SUBJECTS Call Centre Skills, Customer Care, Marketing Skills

& Theory, Typing Skills, Reception, Telephone Skills

& Techniques, Computer Skills, Negotiation Skills,

Communication Skills and Interview Techniques.

EXPERIENCE

COMPANY NAME Impala Granite Minaco (Pty)Ltd/Stone connection

POSITION Admin Clerk

DURATION August 2019 to February 2021

REASON FOR LEAVING Retrenchment

DUTIES Data Capturing

Processing of invoices

Compiling and releasing of purchase orders on SAP system

Following up on queries relating to invoices and credit notes

Liaising with customers for outstanding payments/age analysis

Providing clients with monthly account statements

Following up on client queries

Managing customer files

Banking of Cash

Stock taking/counting

Reporting daily figures to head Office

Sales and Marketing of granite and quartz stones

Dispatching of orders/stock purchased

Account reconciliation

Assisting the Manager with other duties/relieving

COMPANY NAME JD Group supply chain

POSITION Customer Service Clerk(complaints department)

DURATION June 2018 to January 2019

REASON FOR LEAVING Retrenchment

COMPANY NAME JD Group supply chain service

DURATION 01.September 2012 -30 April2017

REASON FOR LEAVING Company closed

POSITION Service Centre Clerk

DEPARTMENT Customer Care (CSI)

DUTIES Receiving & Dispatching Goods

Report figures to Scs manager Daily

Relieving Receptionist

Evaluate damages inside service Centre.

Consulting &system Integration,customer satisfaction

Customer Escalation Management,Drive performance

Management, working with Multiple stake holders

Sap System

Working with transport for goods delivery

Attend customer complaints from branches

Return goods from deliveries & Inspection on them Stock taking

Co-ordinate SCI team duties

Data capturing & Filling

Co-ordinate evaluation of damages and during deliveries

Liaison with Suppliers for repairs and replacements

Submit necessary report to line manager

COMPANY NAME Barnett’s Furniture

DURATION May 2009 to august 2012

POSITION Credit Controller (FSC)

DUTIES Processing Customer records

Check application for credit completeness

Confirming references for employment

Interview the customer to establish credit worthiness

Capture the sales order on the system

Examine & capture data (i.e. customer acc. status)

Process debit orders

Assess credit worthiness (ITC)

Filing of documentation

Handling & updating debtors accounts

Following up on debtors

Follow up on overdue accounts

Authorize deals

Handle customer queries & report to the manager

COMPANY NAME Builders Warehouse

POSITION Admin Clerk

DUTIES Data capturing

Filling documents

Price change

Check problematic shelf talkers update them

Handling customer’s queries report to the manager

Providing a non-stop service to customers

DURATION August –October 2007

COMPANY NAME GEO-SPACE INTERNATIONAL

(Dept. of social development on national survey of social

security grants beneficiaries & their households).

POSITION RESEARCHER (FIELD WORKER)

DUTIES Administering questionnaires by interviewing

Sampled beneficiaries throughout the country by

: Updating their personal data with regard to the relationship amongst

Members of each family.

: Finding out the educational level of each member & what can be

Done to help them improve their educational level.

: Finding out their health status in terms of who suffers from what &

Who is looking after whom?

: Ascertaining their income, where they work & how much they earn.

: Determining who receives the social grants & how much.

: Examining how they spend their income

: Finding out whether they have electricity, telecommunications &

Sanitation within their area and surrounding neighborhoods.

Tracking/tracing beneficiaries & updating their

current addresses.

DURATION : March 2005 to February 2006

ACHIEVEMENTS Certificate in Hospitality

Certificate in food service assistant

Certificate in Basic Fire Training

First Aid Certificate

Certificate in Computers: Word, Excel & PowerPoint

Certificate in Call Centre

CURRENT STUDIES Certificate in ABET Teaching with Unisa

REFERENCES

Minaco/Stone Connection

NAME: Mr Joseph Rafapa

POSITION Supervisor

COMPANY Stone Connection

TELEPHONE NO: 076-***-****

NAME Mr. Lucas Mokoena

POSITION Manager

COMPANY Geo-space International

TELEPHONE NO: (012-***-****

082 881 885

NAME Mrs. MJ Harris

TELEPHONE NO (015-***-****

072-***-****

NAME Maggy Tsebe

POSITION Complaints Manager

COMPANY JD Group Supply Chains

TELEPHONE NUMBER 015***-****

082-***-****

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