Manager Customer Care
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
SURNAME Manyaka
NAMES Bakgethiwa Machupe
PREFERED NAME Kgethi
DATE OF BIRTH 06-05-1982
IDENTITY NUMBER 820**********
POSTAL ADDRESS
House no 5385
Pala street
Bendor
Polokwane
0700
CONTACT NUMBER 071-***-**** /084*******
SEX Female
MARITAL STATUS Single
NATIONALITY South African
HOME LANGUAGE Sepedi
OTHER LANGUAGES English, Afrikaans, Zulu, Tsonga, Xhosa
HEALTH Excellent
DRIVERS LICENCE Code 10 (C1)
DEPENDANTS 1
EDUCATION AND TRAINING
SECONDARY
HIGHSCHOOL Enkangala Comprehensive School
YEAR MATRICULATED 2001
SUBJECTS English, Afrikaans, Geography, Biology,
Northern Sotho, Home Economics
TERTIARY
COLLEGE Tshwane North College
CAMPUS Pretoria Campus
COURSE Hospitality Studies
YEAR 2002-Level3
SUBJECTS Food Preparation, Food and Drink Service,
Numeracy, Computer, Life Skills
English, Afrikaans
YEAR 2003 Level 4
SUBJECTS Communication, Small Business,
Computer Literacy, Food and Drinks
Service, Food Preparation, Life Skills
YEAR 2004 Completion of Certificate
SUBJECTS Small Business, Food and Drinks Service,
Food Preparation,
COLLEGE Purpose Pursuers College
CAMPUS Pretoria Campus
COURSE Call Centre
YEAR 2007
SUBJECTS Call Centre Skills, Customer Care, Marketing Skills
& Theory, Typing Skills, Reception, Telephone Skills
& Techniques, Computer Skills, Negotiation Skills,
Communication Skills and Interview Techniques.
EXPERIENCE
COMPANY NAME Impala Granite Minaco (Pty)Ltd/Stone connection
POSITION Admin Clerk
DURATION August 2019 to February 2021
REASON FOR LEAVING Retrenchment
DUTIES Data Capturing
Processing of invoices
Compiling and releasing of purchase orders on SAP system
Following up on queries relating to invoices and credit notes
Liaising with customers for outstanding payments/age analysis
Providing clients with monthly account statements
Following up on client queries
Managing customer files
Banking of Cash
Stock taking/counting
Reporting daily figures to head Office
Sales and Marketing of granite and quartz stones
Dispatching of orders/stock purchased
Account reconciliation
Assisting the Manager with other duties/relieving
COMPANY NAME JD Group supply chain
POSITION Customer Service Clerk(complaints department)
DURATION June 2018 to January 2019
REASON FOR LEAVING Retrenchment
COMPANY NAME JD Group supply chain service
DURATION 01.September 2012 -30 April2017
REASON FOR LEAVING Company closed
POSITION Service Centre Clerk
DEPARTMENT Customer Care (CSI)
DUTIES Receiving & Dispatching Goods
Report figures to Scs manager Daily
Relieving Receptionist
Evaluate damages inside service Centre.
Consulting &system Integration,customer satisfaction
Customer Escalation Management,Drive performance
Management, working with Multiple stake holders
Sap System
Working with transport for goods delivery
Attend customer complaints from branches
Return goods from deliveries & Inspection on them Stock taking
Co-ordinate SCI team duties
Data capturing & Filling
Co-ordinate evaluation of damages and during deliveries
Liaison with Suppliers for repairs and replacements
Submit necessary report to line manager
COMPANY NAME Barnett’s Furniture
DURATION May 2009 to august 2012
POSITION Credit Controller (FSC)
DUTIES Processing Customer records
Check application for credit completeness
Confirming references for employment
Interview the customer to establish credit worthiness
Capture the sales order on the system
Examine & capture data (i.e. customer acc. status)
Process debit orders
Assess credit worthiness (ITC)
Filing of documentation
Handling & updating debtors accounts
Following up on debtors
Follow up on overdue accounts
Authorize deals
Handle customer queries & report to the manager
COMPANY NAME Builders Warehouse
POSITION Admin Clerk
DUTIES Data capturing
Filling documents
Price change
Check problematic shelf talkers update them
Handling customer’s queries report to the manager
Providing a non-stop service to customers
DURATION August –October 2007
COMPANY NAME GEO-SPACE INTERNATIONAL
(Dept. of social development on national survey of social
security grants beneficiaries & their households).
POSITION RESEARCHER (FIELD WORKER)
DUTIES Administering questionnaires by interviewing
Sampled beneficiaries throughout the country by
: Updating their personal data with regard to the relationship amongst
Members of each family.
: Finding out the educational level of each member & what can be
Done to help them improve their educational level.
: Finding out their health status in terms of who suffers from what &
Who is looking after whom?
: Ascertaining their income, where they work & how much they earn.
: Determining who receives the social grants & how much.
: Examining how they spend their income
: Finding out whether they have electricity, telecommunications &
Sanitation within their area and surrounding neighborhoods.
Tracking/tracing beneficiaries & updating their
current addresses.
DURATION : March 2005 to February 2006
ACHIEVEMENTS Certificate in Hospitality
Certificate in food service assistant
Certificate in Basic Fire Training
First Aid Certificate
Certificate in Computers: Word, Excel & PowerPoint
Certificate in Call Centre
CURRENT STUDIES Certificate in ABET Teaching with Unisa
REFERENCES
Minaco/Stone Connection
NAME: Mr Joseph Rafapa
POSITION Supervisor
COMPANY Stone Connection
TELEPHONE NO: 076-***-****
NAME Mr. Lucas Mokoena
POSITION Manager
COMPANY Geo-space International
TELEPHONE NO: (012-***-****
082 881 885
NAME Mrs. MJ Harris
TELEPHONE NO (015-***-****
NAME Maggy Tsebe
POSITION Complaints Manager
COMPANY JD Group Supply Chains
TELEPHONE NUMBER 015***-****
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