Call Centre Agent, Debt Collection, Marketing

SUPPORTED DOCUMENTS AVAILABLE ON REQUEST

CHANDRE

ALEXANDER-PHILANDER

I am an optimistic, self-motivated, resourceful and results-driven individual. I have the ability to foresee problems and to provide well thought out solutions. As a result, my approach to task is highly organised since I have a keen preference for order and structure. I have good inter-personal skills and I am an active listener. In addition to, I can collaborate and contribute to team synergy. I take great pride in my ability to remain calm under pressure while being competent. With all that mentioned, I am a firm believer in the concept of; there is always room for improvement so therefore I am always learning and taking in new information to broaden my understanding and grow my skill-set in my chosen career field.

Bachelors of Business Administration • BBA • Marketing Management 2020 – Present IMM Graduate School of Marketing

Professional Diploma Short Course • Digital Marketing 2019 Shaw Academy

Higher Certificate • Film and Television Production 2014 – 2015 AFDA School of the Creative Economy

Matric- National Senior Certificate • NSC

2009 Blackheath Secondary School

Debt Collections Call Centre Agent • Financial Service February- August 2019 The Foschini Group (TFG) Head Office Reason for leaving: Resignation

Duties:

o High Volume-Early Stage and JDT Customer Account Support (Delinquency) o Kept Percentage, Key Performance Indicator Adherence (KPI’s) o Call Procedure Adherence, Scheduled Attendance Adherence o Overdue Collection,Payment Plan Changes and Arrangements, Payment Term Extensions o Compliance to NCA, CPA, POPI & FICA Acts

o Capturing and Logging Updated Customer Details

o Meeting Daily, Weekly & Monthly Targets

CONTACT INFO

Blackheath 7580 Cape Town

+27/ 67 078 7614

*********@*****.***

PERSONAL DETAILS

Date of Birth: 29 March 1992

Marital Status: Married

Dependants: five (5)

SKILLS

Email & Internet

Microsoft Office Suite

Adobe Creative Suite

•••

WordPress

•••

KNOWLEDGE OF

Call Procedures

Kept Percentage

Target Benchmarks

Mag Cards

Digital Negative Reports

Call Sheets

Script Breakdown

Props

Camera Equipment

Codecs

Set Etiquette

Set Safety

ABOUT ME

ACADEMIC QUALIFICATIONS

WORK HISTORY

SUPPORTED DOCUMENTS AVAILABLE ON REQUEST

Office and Set Runner • All Rounder

March – September 2013 Inet Media Productions

Reason for leaving: 6 Month Contract

Duties:

o Typing, Filing

o Telecommunication, Conveying Messages

o General Admin, Meeting Minutes, Meeting Arrangements, Travel Arrangements, Bookings o Cast & Crew Executive (Mediator), Researching

o Camera Setup, Set Runner

Higher Purchase Clerk

March – August 2012 OK furniture

Reason for leaving: 6 Month Contract

Duties:

o Customer Service, Credit/Debit Transactions, Data capture, Floor Sales o Telemarketing/Cold Calling

o General Admin

Lina & Leo Short Film

Production Assistant (Office)

o Assist with Setting up MOU’s, NDC’s and Contracts o Liaised with Cast & Crew

o Travel & Booking Arrangements

o Taking Meeting Minutes

o Props Sourcing

o Research

The Codename Feature Film

Production Assistant (Office & On-Set)

o Setting up Camera and Equipment

o Assisted with Script Breakdown

o Setting up Call Sheets

o Taking Meeting Minutes

o Creating Shot & Action List

Investment Co Corporate Video

Production Assistant (On-Set)

CREATIVE PROJECTS

SPECIALISATION

Digital Marketing

•••

Social Media Marketing

•••

S.W.O.T

Competitive Analysis &

Segmentation

SEO Marketing

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PPC, CPC, CPL, CPA, ROI & ROAS

••

Statistics

Google Ads

••

LANGUAGES

English

Afrikaans

•••

Contact this candidate