Customer Service Specialist

CHRISTOPHER K. MANZANAREZ

EXPERIENCE

**** ******** ***** ******* *******, TX 77840 210-***-**** **************@*****.*** EDUCATION

Northeast Lakeview College, Universal City, TX

Associates of Applied Science; GPA: 3.5; Expected May 2021 Related Coursework: Social Psychology, Intro to Computer Science, Critical Thinking, Logic Assisted customers in locating merchandise; devoted 10 hours overtime per week towards restocking products

Amplified attention towards all customer needs; received at least 30 positive customer reviews during one year

Packaged customers' purchases in under 10 minutes; transported and loaded consumer purchases into their vehicles

Customer Service Assistant

HEB, Grocery Store San Antonio, TX

January 2017 - March 2018

Gathered orthodontic records 40 hours a week; served as back-up for the clinic during peak hours and walk-in emergencies

Recorded precise "Board Quality" photographs; curated intraoral scans, radiographs and impressions to aid the doctors' inspections

Maintained safe and effective working habits; followed all outlined OSHA guidelines Ensured all cases were properly logged; returned 100% satisfaction for two years Head Records Technician

Stone Oak Orthodontics, Dental Practitioner's Office San Antonio, TX March 2018 - Present

SKILLS

Time management: performed under daily time crunches; implemented record summaries for doctors in under 10 minutes

Communication: participated in patient-doctor consultations; lectured patients on the importance of dental care; motivated 95% of regular patients to return bi-yearly for check-ups Professional demeanor and experience: demonstrated executive behavior while teaching three apprentices 5-10 hours a week

Patient confidentiality: compiled notes while listening to patients' concerns; provided financial insight for oral procedures

Knowledge of orthodontic instruments: prepared and sanitized tools for Orthodontic Assistants

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