Saju

Mathew

Plantharathazchayil(H), Alamthuruthy

P.O, Thiruvalla, Kerala, India

+91-988*******

adkna0@r.postjobfree.com

Saju Mathew

Currently I’m working with HCL Technologies as a Specialist with a portfolio of Reporting Manager/Technical Lead. 7 plus years of experience in Service Delivery Operation, ITIL Processes, IT Infrastructure services & QMS. Expertise in building robust client relationship, providing quality customer services and resolving customer queries. Possess excellent interpersonal communication & organizational skills with abilities in team management. Efficiently utilizing my skills to successfully achieve the targets assigned.

Skills

• Service NOW – Incident Management, CMDB

• DX Infrastructure Management(Administrator)

• DX Spectrum(Administrator)

• DX Service Operation Insight(Administrator)

• OptiBOT (End-user Automation)

• iExecute (IT Service Automation)

• Azure (Administrator)

• Azure Monitor (Monitoring

Contributor/Admin)

• SharePoint

• Power Automate (Business Automated Flow

Designer)

• MS Orchestrator Administration(IT Service

Automation)

Experience

2015 FEB – TILL DATE

Senior Analyst (2015 – 2017)

Specialist (2017-2019)

Reporting Manager (2019-Till)/ HCL Technologies,

Chennai

Working as Tools & Process Administrator

Role & Responsibilities:

• IT Services Monitoring Governance.

• Administering Enterprise level Monitoring Application Like, DX Infrastructure Manager(IM), DX Spectrum, DX Service Operation Insight(SOI) and Azure Monitor.

• Critical Application Upgrade/Migration Activities: o DX IM Upgrade: 7.x->8.x->9.x->20.x(Latest Version) o DX Spectrum Upgrade: 9.x->10.x(Latest Version)

o DX SOI Upgrade: 3.x->4.0->4.2(Latest Version)

o Migration of SOI Architecture from MS Clustered environment to Standalone environment as per Customer requirement.

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• Important Infrastructure Monitoring enabled via DX IM: o Databases (MS SQL, Oracle)

o Critical Business URL Monitoring to monitor transaction speed, DNS resolution etc. o Server Level Monitoring for important parameters like, CPU/Disk/Memory/Logs/Processes/Services etc. (Windows, Linux, AIX). o Enabling monitoring for 200+ printers in Client Building. o Enabled Application Monitoring like: Java, WebSphere MQ, Infogix, VMware, Active Directory/Domain Controllers, Citrix Monitoring (ICA latency, Citrix Desktops and VDIs etc.

o Enable Integration of CA IM with Azure Services for Alerting and SNOW ticketing. o Enabled Network Level Monitoring:

Azure express Route

Firewall

Switches

Router

o Integration of IM with Jasper Soft Reporting Console for enrich reporting and Dash- boarding.

• Important Activities done on DX SOI:

o Working on CA SOI for creating services, creating escalation policies and actions, configuring connectors.

o Performing analysis of alerts periodically and publish the analysis report with the support teams to maintain proper – alert to ticket ratio and frequent reduction of alerts in the business.

o Event co-relation created with respective to business application to mitigate and easy RCA of business impact during an alert/outage.

• Important Activities on DX Spectrum:

o Enabled Server/Device SLA report for the Client as part of Business KPI for IT. o Enabling Customized SNMP alert mapping for Mainframes CA-7 Application to convert Job abends to Alert for Automatic SNOW ticketing as part of workload optimization. o Enabling ICMP Monitoring of Devices.

o Integration of Spectrum application with CABI Jasper soft reporting Console.

• Important Activities on SNOW(ITSM)

o Incident Management activities like PPM (Proactive problem Management) to reduce Noise/Issues in the Environment.

o Taking care of the SNOW CMDB as configuration manager. o Lead a project to implementing SNOW CMDB with industry best standards. o Working with SNOW team to mitigate issue on SOI-SNOW auto ticketing.

• Azure

o Working on Azure Monitor as Monitoring Contributor to enable Alerts for requested Services like, VM, AppInsight, Azure Advisor.

o Currently working with project team on Datacenter workload migration to Azure. o Good understanding on Azure Advisor on how to optimize Security/performance/cost on Azure.

• Automation

o Managing and guiding the Automation team to convert BAU workload to Automation floe using Tools like, iExecute and MS Scorch.

o Leading the team to migrate to Azure Automation Account from MS Orchestrator. o Was able to optimize 40% manual workload for the project in last 2 fiscal years. o Basic knowledge in scripting language like, PowerShell, LUA, batch. 3

Working as Reporting Manager:

Role & Responsibilities:

• Currently handling 3 teams:

o ICC – 9 Resources

o Automation – 2 Resources

o Tools – 2 Resources

• Rostering resources as per the Delivery needs.

• Working on Monitoring Solution proposal and financials with Customer and Finance team.

• Budgeting the Monitoring related license costing and controlling the cost.

• Effective prioritize and implement decisions to meet operational deadlines.

• Recognized by the Organization multiple time for good team handling and excellent leadership skills.

• Actively handling people and conflict management with an excellent success percentage. 2014 AUG – 2015 JAN

Analyst / HCL Technologies, Chennai(BCBSRI)

Working as ICC (Integrated Command Center)

Role & Responsibilities:

Analyst to provide L1 layer of troubleshooting to technologies like MS Windows, Linux, AIX and IBM Tivoli Backup Solutions.

2013 OCT – 2014 JULY

Associate / Aditya Birla MINACS, Bangalore(Apple)

Working as a technician

Role & Responsibilities:

To provide technical support to US Customers to troubleshoot issues regarding Apple Devices and Apple accounts.

Professional Achievement

• 7 Times awarded with HCL Comnet Jewels in Silver Club and 1 Time in Gold Club for good Performance.

• Also recognized as HCL newbie for providing valuable ideas to the customer and the company with new ideas at monitoring end.

• 5 Time awarded by HCL for effectively handling the tools tracks and bring in new initiatives.

• 2 Times awarded in HCL Achiever’s League for continuous Exceptional performance for 3 years consecutively.

• Completed HCL conducted T2ID Assessments.

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Education

• BCA from St. Brachman’s College under Mahatma Gandhi University, Kerala and secured 61% Marks in the year 2013.

• Completed ANIIT from NIIT in Software Engineering with 60% aggregate.

• Completed my 12th from St. Teresa PU College, Bangalore 58% marks in the year 2010

• Completed my 10th from CBSE Board in Army Public School, Roorkee and secured 80% marks in the year 2007

Personal Details Hobbies

• Gender: Male • Reading Technology Newsletter

• Date of Birth: 20th Nov 1990 • PC/Console gaming

• Marital Status: Married • Fishing

• Nationality: Indian • Aquascaping

• Language Known: English, Hindi,

Malayalam

• Travelling

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